HelpWire vs. PROXY Pro

HelpWire is my secret weapon for jumping into client issues. Crystal-clear screen sharing and annotation tools make troubleshooting a breeze. Plus, the built-in chat keeps communication smooth. It's also fantastic for grabbing screenshots and collaborating on visual guides directly on the client's machine. Think of it as a virtual shoulder-to-shoulder collaboration tool. However, for advanced system administration tasks, large deployments, or super secure environments, other software might be a better fit. HelpWire shines for one-on-one remote support, troubleshooting software, and collaborating with clients – perfect for my tech writing needs!

• Easy and quick, set up and connection establishment.
• No mouse or movement lag while connected with remote system
• Workd equally well with Windows or Mac systems.

• UX/UI can be improved.
• Sometimes the screen freezes but connection is not lost so we can close the window and open again.
• It's an amazing App but most of the people I know have not heard about it. I think company should spend more on marketing.

It's free, but I love their service, so I will buy their service if they introduce any paid program.

HelpWire is amazing. It's very easy to install, connect and use.

We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.

• Increased Client Satisfaction and Retention: Prior to HelpWire, troubleshooting client issues often involved frustrating remote access setups or travel time for on-site visits. HelpWire's one-click connection process and clear screen sharing have significantly improved the client experience. Issues are resolved faster, communication is smoother, and clients feel more confident in the support they receive. This has translated to a noticeable increase in client satisfaction and retention. In fact, I've been able to secure several repeat projects specifically because of the efficiency and positive experience HelpWire provides for remote support.
• Faster Project Completion and Increased Throughput: With HelpWire, troubleshooting and collaborating with clients remotely takes a fraction of the time compared to traditional methods. Those saved hours add up significantly. I can now complete projects faster, take on more clients, and ultimately grow my freelance business. For example, since using HelpWire, I've been able to increase my project output by roughly 20%, allowing me to take on 2 additional clients per month.
• Reduced Operational Costs: Travel expenses for on-site client visits used to be a significant cost factor. HelpWire eliminates this expense entirely. Additionally, the free tier of HelpWire offers all the core functionality I need, which keeps my software costs low. This translates to a higher profit margin per project, allowing me to reinvest in my business or provide more competitive rates to attract new clients. Overall, HelpWire has helped me streamline my operations, reduce costs, and ultimately increase my profitability.