TrustRadius

HelpWire vs. RemoteCall PC/Mobile/Visual

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HelpWire
Score 10.0 out of 10
N/A
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits. HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring…
$0
RemoteCall PC/Mobile/Visual
Score 9.7 out of 10
Enterprise companies (1,001+ employees)
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites and apps with 100% RSUPPORTs remote service technology. The vendor's flagship products, RemoteCall WebViewer boasts users among all types of companies, governments, public institutions, manufacturers, as well as…
$30
per installation
Pricing
HelpWireRemoteCall PC/Mobile/Visual
Editions & Modules
No answers on this topic
RemoteCall Server
30k+ USD
per installation
RemoteCall PC
59.90 / month
per seat
RemoteCall PC + visual
74.90 / month
per seat
RemoteCall PC + mobile
79.90 / month
per seat
RemoteCall PC + mobile + visual
129.90 / month
per seat
Offerings
Pricing Offerings
HelpWireRemoteCall PC/Mobile/Visual
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThe product is free of charge, no Ads, no extra fees** RemoteCall Server pricing is calculated as [one-time server software fee] + [one-time per device license fee] + [optional yearly maintenance] ** SaaS plan's device can be Windows / Mac PC or Android / iOS mobile devices.
More Pricing Information
Community Pulse
HelpWireRemoteCall PC/Mobile/Visual
Top Pros

No answers on this topic

Features
HelpWireRemoteCall PC/Mobile/Visual
Security
Comparison of Security features of Product A and Product B
HelpWire
10.0
2 Ratings
0% above category average
RemoteCall PC/Mobile/Visual
-
Ratings
Role-based user permissions10.02 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
HelpWire
10.0
2 Ratings
12% above category average
RemoteCall PC/Mobile/Visual
-
Ratings
File transfer10.02 Ratings00 Ratings
Instant message10.02 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
HelpWire
8.9
2 Ratings
0% above category average
RemoteCall PC/Mobile/Visual
-
Ratings
Attended device access10.02 Ratings00 Ratings
Virtual device access10.02 Ratings00 Ratings
Multiple-display support8.52 Ratings00 Ratings
Multiple concurrent sessions7.01 Ratings00 Ratings
Best Alternatives
HelpWireRemoteCall PC/Mobile/Visual
Small Businesses
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 9.0 out of 10
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 9.0 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpWireRemoteCall PC/Mobile/Visual
Likelihood to Recommend
10.0
(2 ratings)
10.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
HelpWireRemoteCall PC/Mobile/Visual
Likelihood to Recommend
Electronic Team, Inc.
HelpWire is the best app whenever you need to connect with a remote system.
R Kumar | TrustRadius Reviewer
R Kumar
Manager
Read full review
Rsupport
There was an engineer call due to an emergency failure at the customer. It took an hour for the engineer to move and get to the site. So, using RemoteCall, I immediately supported the problem while moving. The customer's problems were resolved before arriving on-site, and the customer was satisfied thanks to the quick handling and response. Without RemoteCall, the golden hour would have been missed.
Verified User
Anonymous
Read full review
Pros
Electronic Team, Inc.
  • Remote support
  • Quick and easy installation and connection setup
  • No lag in mouse movement
  • Free for all
Ritesh Roy | TrustRadius Reviewer
Ritesh Roy
Business Development Manager
Read full review
Rsupport
  • low cost.
  • fast access.
  • Remote mobile service.
Verified User
Anonymous
Read full review
Cons
Electronic Team, Inc.
  • Screen recording feature should be added
  • Some improvement can be done on UI
R Kumar | TrustRadius Reviewer
R Kumar
Manager
Read full review
Rsupport
  • They need to invest more in advertising.
  • Fewer users than competitors.
Verified User
Anonymous
Read full review
Usability
Electronic Team, Inc.
HelpWire is amazing. It's very easy to install, connect and use.
Ritesh Roy | TrustRadius Reviewer
Ritesh Roy
Business Development Manager
Read full review
Rsupport
No answers on this topic
Alternatives Considered
Electronic Team, Inc.
We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.
R Kumar | TrustRadius Reviewer
R Kumar
Manager
Read full review
Rsupport
RemoteCall and TeamViewer are both good products. However, technical support for TeamViewer is difficult. When a problem occurred, it did not respond immediately and took a long time and it took too much time and money to customize it for the company. On the other hand, RemoteCall provided various services at a low cost. In particular, it was customized to satisfy 100% of our requirements with a demanding customer.RemoteCall is the best value for money.
Verified User
Anonymous
Read full review
Return on Investment
Electronic Team, Inc.
  • It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money.
Ritesh Roy | TrustRadius Reviewer
Ritesh Roy
Business Development Manager
Read full review
Rsupport
  • Saved a lot of time and money.
  • Low cost.
Verified User
Anonymous
Read full review
ScreenShots

HelpWire Screenshots

Screenshot of HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversationScreenshot of HelpWire Operator application window, with connected workstations and multi-display supportScreenshot of HelpWire Operator application window, with opened chat side-panelScreenshot of HelpWire Client application chat-window

RemoteCall PC/Mobile/Visual Screenshots

Screenshot of PC supportScreenshot of Mobile supportScreenshot of Visual supportScreenshot of Remote support work-from-homeScreenshot of RemoteCall WebViewer