Hiveage vs. Recurly

For a very small business or a freelancer this is an excellent billing/invoicing system. Easy to get set up and configured quickly so you can get paid online quickly. It works very well for what it is intended. But for a growing small business it doesn't have the more complex accounting/bookkeeping features you might need. There is some limitation to customization as well.

Incentivized

Recurly is great for tracking transactions and reviewing payment method declines. The platform is extremely helpful when dealing with scenarios where someone believes they have been fraudulently charged for the product. Recurly allows for transaction filtering, which is very helpful when trying to find possibly fraudulent charges very easy. If expecting precise, detailed information about a card decline, Recurly would not be very helpful.

Incentivized

• Setting up to receive online payments from a number of payment processors was quick and easy, and the range of processors was excellent.
• Invoicing and recurring invoicing were easy and straightforward to use, and clients liked it as well.
• The entire system is user-friendly and very easy to use for anyone. It has all the basics you need for billing/invoicing for a small business and is especially ideal for freelancers.

Incentivized

• It handles 1:1 and 1:many accounts to subscription set up.
• It has a good billing customization option (cadence, pricing, etc.)
• Can easily set up a customer account and invoice - billing link can be generated so no need to take credit card info over chat, phone, or email.
• Great and responsive customer support.
• Supports multi-language.

Incentivized

• Mobile app still needed some work, but they were going in the right direction.
• Would like to see them add more accounting/bookkeeping functions.
• Preferred the old pricing structure vs the current one.

Incentivized

• I really can't think of any shortcomings on Recurly because they have tried to cover all bases well. However, I believe that pricing could be little competitive because Recurly can become quite expensive when you have acquired a good number of subscribers. So apart from price, there are no shortcomings I can think of on product side.

Incentivized

I believe we would continue to use Recurly because they have shown that they are continually improving their software, and they listen to their customers

Incentivized

Apart from a lot of scope, which it has for improvement, like analytics, api's, customer service, downtimes. It still provides a lot of value, it is helpful for us in Business crtical areas, managing subscriptions and creating and launching coupons, ease of usability, camparatively lower maintainence are some valid reasons to prefer Recurly.

Incentivized

They have always been quick to respond and help. I love their chat feature at the bottom right-hand corner of the platform.

Incentivized

Hiveage and FreshBooks are actually pretty comparable. I tested both before choosing Hiveage. At the time that I chose Hiveage, the reason for choosing it was that the pricing was cheaper with their old pricing structure (you could select what features you did and didn't need as "modules" and just pay for what you used). The pricing is now comparable and both offer the same features, and similar ease-of-use.

Incentivized

Recurly does a much better job at handling subscription payments than QuickBooks Online. We only use QuickBooks Online when we have a client who cannot pay via credit/debit card. In those cases, we send out automatic invoices via QuickBooks Online instead. 95% of our clients are processed through Recurly.

Incentivized

• Hiveage was perfect for my small business when I was smaller, and it worked well to get invoices paid online from clients quickly and easily.
• The invoices were professional-looking, and the ease of use to make payments made clients happy.
• Keeping track of time for billing to specific projects was advantageous as well.

Incentivized

• Providing an interface for our subscribers to manage their own accounts has simplified our business tremendously. This alone has freed up hours of our staff's time each day.
• Many customers receive new credit cards due to expiration or fraud. The time we spent in updating this information prior to using Recurly's Revenue Recovery feature versus now is significant.

Incentivized