Hiver vs. Jira Service Management
Hiver vs. Jira Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Hiver | N/A | Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies… | $14 /user/month | |
Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
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Incident and problem management |
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Multi-Channel Help |
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ITSM asset management |
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Change management |
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Hiver | Jira Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Hiver | Jira Service Management | |
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Likelihood to Recommend | 1.0 (3 ratings) | 5.8 (76 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (1 ratings) |
Usability | 3.0 (1 ratings) | 9.6 (2 ratings) |
Support Rating | 4.0 (1 ratings) | 9.1 (25 ratings) |
Hiver | Jira Service Management | |
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Likelihood to Recommend | Hiver | Atlassian |
Pros | Hiver | Atlassian |
Cons | Hiver | Atlassian |
Usability | Hiver | Atlassian |
Support Rating | Hiver | Atlassian |
Alternatives Considered | Hiver | Atlassian |
Return on Investment | Hiver | Atlassian |
ScreenShots | Hiver Screenshots | Jira Service Management Screenshots |