Hiver vs. Slack
Hiver vs. Slack
Product | Rating | Most Used By | Product Summary | Starting Price |
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Hiver | N/A | Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins… | $24 per month per user | |
Slack | N/A | Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The… | $0 per month per user |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | 20% discount for annual pricing. | *Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month. | ||||||||||||||
More Pricing Information |
Hiver | Slack | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Project Management |
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Communication |
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File Sharing & Management |
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Hiver | Slack | |
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Small Businesses | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Stackby Score 9.3 out of 10 |
Medium-sized Companies | Agiloft Service Desk (discontinued) Score 9.0 out of 10 | Troop Messenger Score 9.8 out of 10 |
Enterprises | Front Score 8.8 out of 10 | HCL Connections Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Hiver | Slack | |
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Likelihood to Recommend | 7.9 (4 ratings) | 9.4 (489 ratings) |
Likelihood to Renew | - (0 ratings) | 9.7 (23 ratings) |
Usability | 8.9 (2 ratings) | 9.2 (103 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 4.0 (1 ratings) | 7.0 (66 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (3 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 7.0 (1 ratings) |
Hiver | Slack | |
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Likelihood to Recommend | Hiver
| Salesforce
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Pros | Hiver
| Salesforce
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Cons | Hiver
| Salesforce
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Likelihood to Renew | Hiver No answers on this topic | Salesforce
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Usability | Hiver
| Salesforce
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Reliability and Availability | Hiver No answers on this topic | Salesforce
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Performance | Hiver No answers on this topic | Salesforce
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Support Rating | Hiver
| Salesforce
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Implementation Rating | Hiver No answers on this topic | Salesforce
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Alternatives Considered | Hiver
| Salesforce
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Return on Investment | Hiver
| Salesforce
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ScreenShots | Hiver Screenshots |