Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 7.7 out of 10
N/A
Hiver is a customer service platform that brings together communication channels, apps, and data to improve customer support operations. Hiver enables real-time collaboration across every customer communication channel, offering AI and automation to resolve issues and help teams work faster. Hiver states that over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver support that wins…
$24
per month per user
Slack
Score 9.1 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Pricing
HiverSlack
Editions & Modules
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
HiverSlack
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
HiverSlack
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
HiverSlack
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
8.9
4 Ratings
10% above category average
Slack
-
Ratings
Organize and prioritize service tickets8.94 Ratings00 Ratings
Ticket creation and submission8.94 Ratings00 Ratings
Ticket response8.94 Ratings00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Hiver
8.0
1 Ratings
2% above category average
Slack
-
Ratings
External knowledge base8.01 Ratings00 Ratings
Internal knowledge base8.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
8.5
4 Ratings
9% above category average
Slack
-
Ratings
Customer portal8.01 Ratings00 Ratings
Email support8.94 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Hiver
-
Ratings
Slack
8.1
479 Ratings
4% above category average
Task Management00 Ratings8.0310 Ratings
Gantt Charts00 Ratings6.961 Ratings
Scheduling00 Ratings7.9259 Ratings
Workflow Automation00 Ratings8.3284 Ratings
Mobile Access00 Ratings9.3460 Ratings
Search00 Ratings8.4463 Ratings
Visual planning tools00 Ratings7.7187 Ratings
Communication
Comparison of Communication features of Product A and Product B
Hiver
-
Ratings
Slack
8.8
488 Ratings
10% above category average
Chat00 Ratings9.7488 Ratings
Notifications00 Ratings9.0484 Ratings
Discussions00 Ratings9.4473 Ratings
Surveys00 Ratings8.1302 Ratings
Internal knowledgebase00 Ratings7.7300 Ratings
Integrates with GoToMeeting00 Ratings8.8110 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.6182 Ratings
Integrates with Outlook00 Ratings8.8120 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Hiver
-
Ratings
Slack
8.5
461 Ratings
7% above category average
Versioning00 Ratings8.1229 Ratings
Video files00 Ratings8.7412 Ratings
Audio files00 Ratings8.7403 Ratings
Document collaboration00 Ratings8.2318 Ratings
Access control00 Ratings8.2305 Ratings
Advanced security features00 Ratings8.4264 Ratings
Integrates with Google Drive00 Ratings8.9211 Ratings
Device sync00 Ratings9.1339 Ratings
Best Alternatives
HiverSlack
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Stackby
Stackby
Score 9.3 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Front
Front
Score 8.8 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HiverSlack
Likelihood to Recommend
7.9
(4 ratings)
9.4
(489 ratings)
Likelihood to Renew
-
(0 ratings)
9.7
(23 ratings)
Usability
8.9
(2 ratings)
9.2
(103 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
4.0
(1 ratings)
7.0
(66 ratings)
Implementation Rating
-
(0 ratings)
10.0
(3 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
HiverSlack
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
Read full review
Salesforce
Slack is well suited as another tool in our toolbelt to find answers to common questions and to find resources. it is less appropriate to be used to collaborate on a project in terms of being a project management tool
Read full review
Pros
Hiver
  • automation through rules
  • tagging emails, anaylics behind them
  • support, chat always responds right away
Read full review
Salesforce
  • Can create channels for small, medium, or even bigger team to relay important information/updates and whatnots.
  • You can do one-on-one (huddle feature) if you're on-boarding a member.
  • A platform that can be collaborated with other platform. Example a CRM to be linked with Slack for easier comms relay.
  • The best feature for me so far is that you can mention a team member so he/she won't missed an important message you sent.
  • You can directly message about anyone within the company.
Read full review
Cons
Hiver
  • It could be considered expensive, but ultimately worth every penny for those who use shared inboxes/groups to run their business.
Read full review
Salesforce
  • Undoubtedly Slack’s search function is powerful but sometimes it is difficult to find specific messages or files in very active channels with high message volumes. This needs an improvement.
  • I have experienced notification issues on my phone. I am not receiving notifications and have missed important updates as a result. I tried uninstalling and reinstalling the app, but the problem still persists.
  • The Business Plus plan does not include support for data loss prevention or offline backup providers.
Read full review
Likelihood to Renew
Hiver
No answers on this topic
Salesforce
Slack is wonderful, it is a tool that changed our perspective and our way to work. We used to use another one, which was purely and sorely designed to messages. Slack provides us that possibility and more, all the other functions that we daily use in our work routine, not to mention the fact that Slack has a wonderful design and it's really easy to use and adapt.
Read full review
Usability
Hiver
Easy to use
Read full review
Salesforce
Applications can cause slowdown when onboarding because of the learning curve. Slack is user friendly and very easy to teach new users how to navigate the app. Installation is fairly quick, which also saves a lot of time when setting up new computers and users
Read full review
Reliability and Availability
Hiver
No answers on this topic
Salesforce
Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.
Read full review
Performance
Hiver
No answers on this topic
Salesforce
Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.
Read full review
Support Rating
Hiver
Support is there, can be slow at times.
Read full review
Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Read full review
Implementation Rating
Hiver
No answers on this topic
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
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Alternatives Considered
Hiver
True ticketing solutions are certainly more robust in that you can typically manage social media channels and phones, etc. But, in my opinion, when you don't have a team solely responsible for managing a ticketing system they can be complicated to implement. With HIVER, we're already all accustomed to managing our own G-Suite inbox, so it was simply a matter of teaching the team how to utilize the solution.
Read full review
Salesforce
Slack is vastly easier to use than Teams and far less convoluted. It also handles Trello and GitLab integrations in a way that is easy to read and digest (whereas Teams handles them in the most useless way possible). Every time I use Teams, something is broken or I can't find things. But Slack is on the ball. Always easy to use and to search. Plus better emoji syntax (um, Microsoft, people put stuff in parenthesis all the time; that doesn't mean they want it to be emojis). Anyway, I'd choose Slack over Teams any day, if given the option.
Read full review
Return on Investment
Hiver
  • The ROI on showing how many emails are being received and addressed in a timely manner are great for KPIs
  • the ability to search and ensure emails are not being deleted as an automatic report is sent out the following day saying if any emails were deleted by whom
  • the ability to automate who gets assigned what emails from specific vendors per entity
Read full review
Salesforce
  • I don't have hard numbers, but I can't imagine the level of mistakes that would go uncaught without the easy ability of multiple people being alerted to look at something in real time.
  • Efficiency of communicating this way takes a lot of slog out of email, more focus on more important conversations and tasks
  • It is on managers to define expectations on how long it should take someone to respond on Slack; it can feel immediate, which can be distracting to deeper work
Read full review
ScreenShots

Hiver Screenshots

Screenshot of Hiver in GmailScreenshot of a view of a shared mailboxScreenshot of the collision alerts feature