Likelihood to Recommend Newfold Digital (Endurance + Web.com)
HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a
WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as
Wix .
Read full review I run five websites off of 1&1 for different outshoots of the company. For our web needs it works perfectly. We have a midgrade hosting package and it works perfectly. I know if issues arose from traffic or storage space 1&1 would have a solution for us.
Emily P Senior Internet Marketing Coordinator
Read full review Pros Newfold Digital (Endurance + Web.com)
The pricing is a big feature for this hosting company Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using. The customer service workers are professional and friendly. Read full review Private registration: 1&1 offers free private registration which makes them an automatic favorite. Reliable customer service: always someone available when I call in and I have never had my issue not get resolved. Easy to use dashboard: domains in one place with DNS settings and other things that can be tweaked. It's easy to add an SSL certificate to domains as well. Read full review Cons Newfold Digital (Endurance + Web.com)
Support could be better, it takes a long time to connect with somebody You need to pay extra for a backup you can rely on SiteLock is sold separately, but did not help when we were hacked Site seems to slow down from time to time Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Navigating some contract changes International customer careline Read full review Likelihood to Renew Newfold Digital (Endurance + Web.com)
Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
Read full review Support Rating Newfold Digital (Endurance + Web.com)
While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
Read full review Alternatives Considered Newfold Digital (Endurance + Web.com)
I prefer HostGator over
GoDaddy . HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use.
GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
Read full review GoDaddy users seem to have more challenges with connecting their websites to their domain and customer service.
Read full review Return on Investment Newfold Digital (Endurance + Web.com)
Usage of resale options easily quadrupled the money I was spending on HostGator Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again Overall, HG has been a positive impact on my business as a web developer Read full review There is no downtime so we appear dependable to our customers. The cost of 1&1 is very reasonable. Emily P Senior Internet Marketing Coordinator
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