What users are saying about
45 Ratings
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Top Rated
26 Ratings
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.8 out of 100

Kinsta

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Attribute Ratings

  • Kinsta is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

4.7

HostGator

47%
19 Ratings
8.7

Kinsta

87%
16 Ratings

Likelihood to Renew

8.0

HostGator

80%
1 Rating
10.0

Kinsta

100%
1 Rating

Usability

HostGator

N/A
0 Ratings
10.0

Kinsta

100%
1 Rating

Availability

HostGator

N/A
0 Ratings
10.0

Kinsta

100%
1 Rating

Performance

HostGator

N/A
0 Ratings
10.0

Kinsta

100%
1 Rating

Support Rating

7.7

HostGator

77%
9 Ratings
10.0

Kinsta

100%
3 Ratings

Implementation Rating

HostGator

N/A
0 Ratings
10.0

Kinsta

100%
1 Rating

Configurability

HostGator

N/A
0 Ratings
8.0

Kinsta

80%
1 Rating

Ease of integration

HostGator

N/A
0 Ratings
9.0

Kinsta

90%
1 Rating

Product Scalability

HostGator

N/A
0 Ratings
9.0

Kinsta

90%
1 Rating

Likelihood to Recommend

Newfold Digital (Endurance + Web.com)

HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
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Kinsta

I currently haven't found any scenarios whereby Kinsta is not well suited. Kinsta is suited to a variety of WordPress websites from business brochures to eCommerce. Kinsta's support is second to none, so if you lack technical knowledge, this is a great host to be with, especially if you need Managed WordPress hosting.
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Pros

Newfold Digital (Endurance + Web.com)

  • The pricing is a big feature for this hosting company
  • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
  • The customer service workers are professional and friendly.
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Kinsta

  • Developer friendly; WP-CLI; SSH access
  • Amazing support - I never have to wait more than a minute or two to get a response!
  • Kinsta is also willing to troubleshoot issues that are not their own. They don't just say "It's not our problem" without helping to debug the issue.
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Cons

Newfold Digital (Endurance + Web.com)

  • Support could be better, it takes a long time to connect with somebody
  • You need to pay extra for a backup you can rely on
  • SiteLock is sold separately, but did not help when we were hacked
  • Site seems to slow down from time to time
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Kinsta

  • No email solution provide resulting in having to find some other solution
  • Some clients find the price point difficult
  • Some clients find the lack of phone support difficult (although we find their online support great)
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Pricing Details

HostGator

Starting Price

$2.75 per month

Editions & Modules

HostGator editions and modules pricing
EditionModules
Hatchling$2.751
Baby$3.502
Business$5.253

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Kinsta

Starting Price

$30 per month 1 WordPress install

Editions & Modules

Kinsta editions and modules pricing
EditionModules
Starter$301
Pro$602
Business 1$1003
Business 2$2004
Business 3$3005
Business 4$4006
Enterprise 1$6007
Enterprise 2$9008
Enterprise 3$1,2009
Enterprise 4$1,50010

Footnotes

  1. per month 1 WordPress install
  2. per month 2 WordPress installs
  3. per month 5 WordPress installs
  4. per month 10 WordPress installs
  5. per month 20 WordPress installs
  6. per month 40 WordPress installs
  7. per month 60 WordPress installs
  8. per month 80 WordPress installs
  9. per month 120 WordPress installs
  10. per month 150 WordPress installs

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Likelihood to Renew

Newfold Digital (Endurance + Web.com)

Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
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Kinsta

This is an extremely solid hosting product that I have yet to find clients who use it disappointed. I have had clients move from other competitors several times in search of something more reliable and scalable but not after they moved to Kinsta.
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Usability

Newfold Digital (Endurance + Web.com)

No answers on this topic

Kinsta

Their dashboard is really well layed out and simple to use for most users. I also really appreciate the fact that our clients are able to collaborate with us by granting us access. Their site migration tool is straightforward and painless to use as well!
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Reliability and Availability

Newfold Digital (Endurance + Web.com)

No answers on this topic

Kinsta

We never had any major downtimes with our service, and I believe that's because it's based in a cloud-based network so therefore our system is being shared amongst multiple points.
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Performance

Newfold Digital (Endurance + Web.com)

No answers on this topic

Kinsta

As mentioned before the performance was amazing and pages were loading quickly. They also provide other tools to help you improve further.
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Support Rating

Newfold Digital (Endurance + Web.com)

While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
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Kinsta

They are quick to respond, very knowledgeable and I don't have to be escalated to get my problems resolved quickly. They have an efficient chat system that allows for support requests to be handled quickly and easily picked up by another specialist if the need arises. They are always there when I need them.
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Implementation Rating

Newfold Digital (Endurance + Web.com)

No answers on this topic

Kinsta

Not really it's a really easy to use system and straightforward!
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Alternatives Considered

Newfold Digital (Endurance + Web.com)

I prefer HostGator over GoDaddy. HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use. GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
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Kinsta

GoDaddy is the one that drove me nuts. Downtime, poor performance, abysmal customer service. I switched to Kinsta because they looked like they’d do right everything GoDaddy did wrong (and they have). Hostinger is a company whose services I still use and am pleased with them. Their shared WordPress hosting is a good value and where I put experimental sites and low-traffic things that don’t justify the purchase of better hosting at this time. They also provide good email hosting and customer service has been good. My second-favorite service provider.
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Scalability

Newfold Digital (Endurance + Web.com)

No answers on this topic

Kinsta

We worked with clients who have major surges of visitor hits on a Buddhist website, and Kinsta was definitely up to the job. They were able to handle this and still provide excellent performance. As well, it was easy to track down other barriers for Google Ratings using their system to further improve the performance of these clients.
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Return on Investment

Newfold Digital (Endurance + Web.com)

  • Usage of resale options easily quadrupled the money I was spending on HostGator
  • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
  • Overall, HG has been a positive impact on my business as a web developer
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Kinsta

  • Our website was up and running in less than a day
  • Despite not doing a huge advertising drive yet (we're still not ready at the moment), we've noticed a steady increase of organic visitors to the site, at least by 30%, which still isn't a lot in overall numbers at the moment, but that is expected
  • Cost is higher, so we've had to separate a budget just for Kinsta
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Screenshots

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