What users are saying about
35 Ratings
7 Ratings
35 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.8 out of 100

Likelihood to Recommend

HostGator

HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
Anonymous | TrustRadius Reviewer

Kinsta

Kinsta is perfect for organizations that host more than one WordPress website. The more sites that one organization hosts, the better the deal. They are very developer-friendly and offer a great SLA. It's probably not the best deal if you're only hosting one WordPress site or just really need a cheap no-frills hosting plan.
Matthew Lundh | TrustRadius Reviewer

Pros

HostGator

  • The pricing is a big feature for this hosting company
  • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
  • The customer service workers are professional and friendly.
Anonymous | TrustRadius Reviewer

Kinsta

  • Developer friendly; WP-CLI; SSH access
  • Amazing support - I never have to wait more than a minute or two to get a response!
  • Kinsta is also willing to troubleshoot issues that are not their own. They don't just say "It's not our problem" without helping to debug the issue.
Aaron StPierre | TrustRadius Reviewer

Cons

HostGator

  • Support could be better, it takes a long time to connect with somebody
  • You need to pay extra for a backup you can rely on
  • SiteLock is sold separately, but did not help when we were hacked
  • Site seems to slow down from time to time
Dan Gospe | TrustRadius Reviewer

Kinsta

  • Inability to host non-WordPress sites.
  • No emergency telephone support.
Matthew Lundh | TrustRadius Reviewer

Likelihood to Renew

HostGator

HostGator 8.0
Based on 1 answer
Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
Anonymous | TrustRadius Reviewer

Kinsta

No score
No answers yet
No answers on this topic

Support Rating

HostGator

HostGator 7.8
Based on 5 answers
While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
Anonymous | TrustRadius Reviewer

Kinsta

Kinsta 10.0
Based on 1 answer
They are quick to respond, very knowledgeable and I don't have to be escalated to get my problems resolved quickly. They have an efficient chat system that allows for support requests to be handled quickly and easily picked up by another specialist if the need arises. They are always there when I need them.
Matthew Lundh | TrustRadius Reviewer

Alternatives Considered

HostGator

HostGator is packed with much more features than our previous web hosts, and They had a lot of positive reviews. One of the reasons we selected them over some of the others was that even though they were WordPress-friendly, they still allowed us access to more complex features such as the ability to edit our own databases. Bluehost was much too simple.
Anonymous | TrustRadius Reviewer

Kinsta

From a pricing standpoint, Kinsta is a deal that we haven't found can be beat. They are always innovating and adding features to their service, they aren't as inflexible and rigid as many hosted services are. Kinsta often reaches out for feedback, feature requests and including customers in betas to try our their newest features. They truly want to be partners with their customers.
Matthew Lundh | TrustRadius Reviewer

Return on Investment

HostGator

  • Usage of resale options easily quadrupled the money I was spending on HostGator
  • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
  • Overall, HG has been a positive impact on my business as a web developer
Jack Kingsman | TrustRadius Reviewer

Kinsta

  • Reduced operating cost surrounding hosting
  • Reduced the number of staff needed to support clients
Aaron StPierre | TrustRadius Reviewer

Screenshots

HostGator

Pricing Details

HostGator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Kinsta

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Add comparison