What users are saying about
39 Ratings
9 Ratings
39 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Likelihood to Recommend

HostGator

HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
Anonymous | TrustRadius Reviewer

Kinsta

If you want to get a Wordpress website up and running quickly, easily, but don't have time to manage the security, harden the server, configure MySQL/MariaDB, or implement a caching system like Varnish. Also, be aware that Kinsta is more expensive than comparable solutions. However, if you want granular control over your server or your low on funds, [Kinsta] may not be the best option.
Anonymous | TrustRadius Reviewer

Pros

HostGator

  • The pricing is a big feature for this hosting company
  • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
  • The customer service workers are professional and friendly.
Anonymous | TrustRadius Reviewer

Kinsta

  • Excellent customer support! They are knowledgable, fast to respond, and often go above and beyond.
  • Simple pricing with generous benefits at each price point.
  • Very reliable service. They are quick to fix downtime issues.
Matthew Lundh | TrustRadius Reviewer

Cons

HostGator

  • Support could be better, it takes a long time to connect with somebody
  • You need to pay extra for a backup you can rely on
  • SiteLock is sold separately, but did not help when we were hacked
  • Site seems to slow down from time to time
Dan Gospe | TrustRadius Reviewer

Kinsta

  • It would be nice to be able to browse the file system in the web interface, similar to how Plesk does it
  • More in-depth analytics (breakdown by country, demo graph, etc)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HostGator

HostGator 8.0
Based on 1 answer
Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
Anonymous | TrustRadius Reviewer

Kinsta

No score
No answers yet
No answers on this topic

Support Rating

HostGator

HostGator 7.6
Based on 6 answers
While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
Anonymous | TrustRadius Reviewer

Kinsta

Kinsta 10.0
Based on 2 answers
They are quick to respond, very knowledgeable and I don't have to be escalated to get my problems resolved quickly. They have an efficient chat system that allows for support requests to be handled quickly and easily picked up by another specialist if the need arises. They are always there when I need them.
Matthew Lundh | TrustRadius Reviewer

Alternatives Considered

HostGator

HostGator is packed with much more features than our previous web hosts, and They had a lot of positive reviews. One of the reasons we selected them over some of the others was that even though they were WordPress-friendly, they still allowed us access to more complex features such as the ability to edit our own databases. Bluehost was much too simple.
Anonymous | TrustRadius Reviewer

Kinsta

Our other websites are hosted on a variety of services. The majority are on an onsite host in Texas. The rest are distributed between Linode and DigitalOcean. The nice things about our onsite host and Linode and DigitalOcean is that we have complete control over our servers, our security, and what we're deploying. Costs are also much cheaper. However, it takes longer to deploy a web application due to having to configure everything from the ground up. And with Linode and DigitalOcean, depending on your traffic and your server configuration, costs can go up and down unexpectedly. Kinsta, on the other hand, is extremely easy to use, both in their admin interface and deploying a site quickly. You don't have to worry about configuring anything, including security. You can set it up and never worry about the backend again, as Kinsta takes care of it all, even updating Wordpress. However, be aware the costs are much higher for everything you're getting.
Anonymous | TrustRadius Reviewer

Return on Investment

HostGator

  • Usage of resale options easily quadrupled the money I was spending on HostGator
  • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
  • Overall, HG has been a positive impact on my business as a web developer
Jack Kingsman | TrustRadius Reviewer

Kinsta

  • Reduced operating cost surrounding hosting
  • Reduced the number of staff needed to support clients
Aaron StPierre | TrustRadius Reviewer

Screenshots

HostGator

Pricing Details

HostGator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HostGator Editions & Modules

Edition
Hatchling$2.751
Baby$3.501
Business$5.251
  1. Per Month
Additional Pricing Details

Kinsta

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Kinsta Editions & Modules

Additional Pricing Details

Add comparison