What users are saying about
5 Ratings
4 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
Jody Thomas | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

HotTelecom
9.6
VirtualPBX
Hosted PBX
HotTelecom
9.8
VirtualPBX
Multi-level Interactive Voice Response (IVR)
HotTelecom
9.9
VirtualPBX
Call reports
HotTelecom
9.1
VirtualPBX

Call Management

HotTelecom
9.7
VirtualPBX
Answering rules
HotTelecom
9.8
VirtualPBX
Call recording
HotTelecom
9.9
VirtualPBX
Call park
HotTelecom
9.8
VirtualPBX
Call screening
HotTelecom
9.6
VirtualPBX
Message alerts
HotTelecom
9.6
VirtualPBX

VoIP system collaboration

HotTelecom
8.8
VirtualPBX
Audio conferencing
HotTelecom
8.8
VirtualPBX

Pros

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

VirtualPBX

  • Ease of deployment
  • Common management thru common virtual management tools
  • Ease to maintain
Anonymous | TrustRadius Reviewer

Cons

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

VirtualPBX

  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
Jody Thomas | TrustRadius Reviewer

Likelihood to Renew

HotTelecom

No score
No answers yet
No answers on this topic

VirtualPBX

VirtualPBX 10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going
Anonymous | TrustRadius Reviewer

Support Rating

HotTelecom

HotTelecom 9.7
Based on 5 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

VirtualPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

HotTelecom

No answers on this topic

VirtualPBX

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Jody Thomas | TrustRadius Reviewer

Return on Investment

HotTelecom

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Anonymous | TrustRadius Reviewer

VirtualPBX

  • Faster ROI
  • Lower maintenance costs
  • Common processes (less training)
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

VirtualPBX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

VirtualPBX Editions & Modules

Edition
Flex$14.991
Essentials$19.991
Advanced$24.991
Enterprise$36.991
300 Minutes$29.992
500 Minutes$39.992
1000 Minutes$49.992
  1. per user, per month
  2. per month (unlimited users)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HotTelecom
9.5
VirtualPBX
9.0

Likelihood to Renew

HotTelecom
VirtualPBX
10.0

Support Rating

HotTelecom
9.7
VirtualPBX

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