What users are saying about
5 Ratings
7 Ratings
5 Ratings
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Score 10 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

  • HotTelecom ranks higher in 2 feature sets: Cloud PBX, Call Management
  • VirtualPBX ranks higher in 1 feature set: VoIP system collaboration

Cloud PBX

10.0

HotTelecom

100%
9.4

VirtualPBX

94%
HotTelecom ranks higher in 3/5 features

Hosted PBX

10.0
100%
5 Ratings
9.0
90%
1 Rating

Multi-level Interactive Voice Response (IVR)

10.0
100%
5 Ratings
9.0
90%
1 Rating

Call reports

10.0
100%
5 Ratings
9.0
90%
1 Rating

User templates

N/A
0 Ratings
10.0
100%
1 Rating

Directory of employee names

N/A
0 Ratings
10.0
100%
1 Rating

Call Management

10.0

HotTelecom

100%
9.4

VirtualPBX

94%
HotTelecom ranks higher in 5/5 features

Answering rules

10.0
100%
5 Ratings
10.0
100%
1 Rating

Call recording

10.0
100%
5 Ratings
10.0
100%
1 Rating

Call park

10.0
100%
5 Ratings
9.0
90%
1 Rating

Call screening

10.0
100%
5 Ratings
9.0
90%
1 Rating

Message alerts

10.0
100%
5 Ratings
9.0
90%
1 Rating

VoIP system collaboration

9.0

HotTelecom

90%
9.8

VirtualPBX

98%
VirtualPBX ranks higher in 4/4 features

Audio conferencing

9.0
90%
5 Ratings
10.0
100%
1 Rating

Video conferencing

N/A
0 Ratings
10.0
100%
1 Rating

Video screen sharing

N/A
0 Ratings
9.0
90%
1 Rating

Instant messaging

N/A
0 Ratings
10.0
100%
1 Rating

Mobile apps

HotTelecom

Feature Set Not Supported
N/A
9.0

VirtualPBX

90%
VirtualPBX ranks higher in 2/2 features

Mobile app for iOS

N/A
0 Ratings
9.0
90%
1 Rating

Mobile app for Android

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • HotTelecom and VirtualPBX are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

HotTelecom

100%
5 Ratings
10.0

VirtualPBX

100%
3 Ratings

Likelihood to Renew

HotTelecom

N/A
0 Ratings
10.0

VirtualPBX

100%
1 Rating

Support Rating

9.8

HotTelecom

98%
8 Ratings

VirtualPBX

N/A
0 Ratings

Likelihood to Recommend

Beta Company

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Read full review

VirtualPBX

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.
Read full review

Pros

Beta Company

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Read full review

VirtualPBX

  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
Read full review

Cons

Beta Company

  • Video calling is not available as a feature.
Read full review

VirtualPBX

  • Integration of the application and virtual management features in that area such as High Availability
Read full review

Pricing Details

HotTelecom

Starting Price

$0

Editions & Modules

HotTelecom editions and modules pricing
EditionModules
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 72
Toll-free (800) numberfrom 73
Virtual PBX654
Virtual fax number305

Footnotes

  1. Monthly fee + connection fee
  2. Monthly fee + connection fee
  3. Monthly fee + connection fee
  4. Monthly fee
  5. Monthly fee + connection fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Each price is the price of monthly fee. There might be an additional connection fee for the products.

VirtualPBX

Starting Price

$9 per month

Editions & Modules

VirtualPBX editions and modules pricing
EditionModules
Starter$9.001
Flex$18.002
Pro$24.003
Premier$34.004

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Discount available for annual pricing.

Likelihood to Renew

Beta Company

No answers on this topic

VirtualPBX

Once it works and has retain ROI.....keep it going
Read full review

Support Rating

Beta Company

We are totally satisfied with help Customer Support. They were quick and responsive
Read full review

VirtualPBX

No answers on this topic

Alternatives Considered

Beta Company

No answers on this topic

VirtualPBX

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Read full review

Return on Investment

Beta Company

  • We've got the option to use another marketing channel with HotTelecom's SMS virtual phone numbers. They also provide us with an ability to count everything in marketing campaigns made with SMS numbers and to make the right decisions based on the received data.
Read full review

VirtualPBX

  • We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.
Read full review

Screenshots

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