Likelihood to Recommend Hewlett Packard Enterprise
This software is suited for a smaller organization with a small datacenter that uses mainly HP hardware. Once the environment gets larger it would pay to move to some of their paid for products
Read full review I believe the scenarios we used it for were quite well covered, from the executive perspective. The downtime alarms worked very well and were easy to setup, uptime monitoring tools were clear and easy to use, even for non-technical people (C-level) and the SLA management tools allowed us to spend less time, and have less friction, with our clients
Read full review Pros Hewlett Packard Enterprise
HP Systems Insight Manager is very good at scanning for devices and adding them for monitoring is almost effortless. HP Systems Insight Manager is very good at detecting most HP hardware and integrating with local management software. Read full review The alerts are very responsive offering quite detailed timing information The UI for reports is very clear and set up of reports is very intuitive Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down Read full review Cons Hewlett Packard Enterprise
I think some of the areas that HP Systems Insight Manager can improve is non HP hardware. This software also sometimes struggles handling larger environments. This software also has issues managing environments that aren't set up perfectly. Read full review The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself. Read full review Likelihood to Renew Hewlett Packard Enterprise
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White Sr. Mgr., Information Systems Production Operations
Read full review Usability Hewlett Packard Enterprise
For basic functions it's very easy to set up and use. However, for more advanced functions it takes a lot of time to figure out its quirks
Read full review Pingdom is easy to use, very intuitive and has a very short learning curve. From the onset, we've been able to jump in and leverage the tool to accomplish our goals for page speed performance and discover the insights we need to make improvements. Its a well-designed tool and makes for a good user experience.
Read full review Performance Hewlett Packard Enterprise
Interface is unnecessarily complicated and frequently responds slowly.
Ted White Sr. Mgr., Information Systems Production Operations
Read full review Support Rating Hewlett Packard Enterprise
Support responded the same day to my query, as I was setting the product up but couldn't find the setting I needed. This was successfully resolved in a short time frame, so I was pleased with how quickly we were able to get this resolved. I haven't needed to contact support since.
Read full review Implementation Rating Hewlett Packard Enterprise
It's good for small organizations that use HP branded equipment
Read full review Alternatives Considered Hewlett Packard Enterprise
Some of the other products I use for system management are HP
SiteScope and SolarWinds Orion NPM and APM.
SiteScope is another good HP product but it isn't very cost effective to use for general system management. It's good for performing complex alerting and monitoring. SolarWinds makes a great product but it is better geared for gathering statistics and performance data real-time and historically. Again the cost of this product makes it ineffective for general system monitoring.
Read full review PRTG Network Monitor was a far more complicated tool to use and set up albeit it does both Internal and External monitoring. The setup wasn't intuitive and there are too many configuration options to complete to form an alertAmazon CloudWatch is specific to AWS resources and cannot be easily use outside of the AWS EcosystemRead full review Return on Investment Hewlett Packard Enterprise
Since this software is free if you buy HP hardware the cost is nothing which is nice for cash strapped businesses. This software has a somewhat difficult time handling large environments where systems are not configured perfectly for this software. I would always recommend having multiples of this software installed for redundancy because generally unless it and the environment is properly configured it can require maintenance. Read full review Honestly, we have 4 other products that overlap this functionality whose organizations provide far superior support. At this point it is an unnecessary expense. In my opinion, their lack of support responsiveness and commitment has impacted our IT agility. Its time to explore other alternatives. Read full review ScreenShots SolarWinds Pingdom Screenshots