TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    HubSpot CRM

    Score8.4 out of 10
    N/AHubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…

    $0

    Per Month [Unlimited Users]

    Kintone

    Score9.7 out of 10
    N/AKintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.

    $120

    per month for 5 users (minimum)

    Pricing
    HubSpot CRMKintone
    Editions & Modules
    Free Forever
    $0
    Per Month [Unlimited Users]
    CRM Bundle
    $50
    per month
    Professional Subscription
    $24
    per month per user
    Offerings
    Pricing Offerings
    HubSpot CRMKintone
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsMinimum requirement of 5 users. Kintone offers a free prototype to build with using existing process.
    More Pricing Information
    Features
    HubSpot CRMKintone
    Sales Force Automation
    Comparison of Sales Force Automation features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    8.0
    1716 Ratings
    2% above category average
    Kintone
    8.3
    9 Ratings
    6% above category average
    Customer data management / contact management8.91661 Ratings9.76 Ratings
    Workflow management8.41631 Ratings9.29 Ratings
    Territory management4.9184 Ratings8.54 Ratings
    Opportunity management8.41563 Ratings8.54 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.71680 Ratings7.04 Ratings
    Contract management7.9185 Ratings7.03 Ratings
    Quote & order management7.81152 Ratings7.54 Ratings
    Interaction tracking8.81623 Ratings00 Ratings
    Channel / partner relationship management8.2186 Ratings9.33 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    8.0
    1157 Ratings
    4% above category average
    Kintone
    9.0
    7 Ratings
    16% above category average
    Case management8.31085 Ratings9.67 Ratings
    Call center management7.7927 Ratings00 Ratings
    Help desk management8.1993 Ratings8.56 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    8.9
    1513 Ratings
    14% above category average
    Kintone
    8.0
    2 Ratings
    3% above category average
    Lead management8.91439 Ratings8.02 Ratings
    Email marketing8.91452 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    8.1
    1567 Ratings
    5% above category average
    Kintone
    8.9
    9 Ratings
    14% above category average
    Task management8.31510 Ratings9.06 Ratings
    Billing and invoicing management7.8804 Ratings00 Ratings
    Reporting8.31403 Ratings8.89 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    8.2
    1538 Ratings
    7% above category average
    Kintone
    8.1
    8 Ratings
    6% above category average
    Forecasting8.01220 Ratings00 Ratings
    Pipeline visualization8.51475 Ratings8.34 Ratings
    Customizable reports8.31432 Ratings8.08 Ratings
    Customization
    Comparison of Customization features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    8.0
    1470 Ratings
    5% above category average
    Kintone
    8.9
    11 Ratings
    15% above category average
    Custom fields8.81450 Ratings9.211 Ratings
    Custom objects8.71269 Ratings9.09 Ratings
    Scripting environment6.3132 Ratings00 Ratings
    API for custom integration8.41045 Ratings8.65 Ratings
    Security
    Comparison of Security features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    9.0
    1430 Ratings
    7% above category average
    Kintone
    9.5
    10 Ratings
    12% above category average
    Single sign-on capability9.01295 Ratings00 Ratings
    Role-based user permissions9.01374 Ratings9.510 Ratings
    Social CRM
    Comparison of Social CRM features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    8.0
    984 Ratings
    6% above category average
    Kintone
    -
    Ratings
    Social data8.0972 Ratings00 Ratings
    Social engagement8.1960 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    8.1
    1102 Ratings
    7% above category average
    Kintone
    8.5
    2 Ratings
    12% above category average
    Marketing automation8.41104 Ratings8.52 Ratings
    Compensation management7.8728 Ratings00 Ratings
    Platform
    Comparison of Platform features of HubSpot CRM and Kintone
    Feature
    HubSpot CRM
    7.9
    1293 Ratings
    4% above category average
    Kintone
    9.3
    6 Ratings
    20% above category average
    Mobile access7.91302 Ratings9.36 Ratings
    Best Alternatives
    HubSpot CRMKintone
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    SAP Sales Cloud
    Score8.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HubSpot CRMKintone
    Likelihood to Recommend
    8.6
    (1771 ratings)
    9.7
    (58 ratings)
    Likelihood to Renew
    9.9
    (32 ratings)
    10.0
    (8 ratings)
    Usability
    8.4
    (1619 ratings)
    9.4
    (16 ratings)
    Availability
    8.2
    (1 ratings)
    10.0
    (2 ratings)
    Performance
    6.4
    (1 ratings)
    10.0
    (2 ratings)
    Support Rating
    10.0
    (25 ratings)
    9.4
    (46 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    7.3
    (9 ratings)
    6.8
    (4 ratings)
    Configurability
    4.5
    (1 ratings)
    9.0
    (43 ratings)
    Contract Terms and Pricing Model
    5.5
    (1 ratings)
    10.0
    (2 ratings)
    Ease of integration
    7.3
    (1 ratings)
    10.0
    (2 ratings)
    Product Scalability
    7.3
    (1 ratings)
    10.0
    (2 ratings)
    Professional Services
    -
    (0 ratings)
    10.0
    (2 ratings)
    Vendor post-sale
    6.4
    (1 ratings)
    10.0
    (2 ratings)
    Vendor pre-sale
    7.3
    (1 ratings)
    10.0
    (2 ratings)
    User Testimonials
    HubSpot CRMKintone
    Likelihood to Recommend
    HubSpot
    I think HubSpot CRM is really worth it for small to large organizations who have at least 5 sales people. You really get more use out of the program the larger your sales team is. HubSpot CRM is such a robust program it does take time to learn and you need to be prepared to scale with it for years. You will be better at utilizing it after year 2 than year 1 for sure.
    Incentivized
    Read full review
    Kintone
    I recommend Kintone for companies that need the ability to customize standalone applications or to provide a 'hub' to employees as a jumping-off point. I also recommend Kintone for any company that is drowning in spreadsheets, or is using 10 apps for 10 different purposes - you can consolidate everything into one place. Kintone, I think, needs a larger team for customization as your company grows. If you are a small office of 20 people, using it out of the box will likely be just fine for your needs. If you're working with 200 people out of an office, it'd likely be good to have someone with a bit of CSS, Java, and API experience in order to maximize what you get out of it - though you won't need that if you're keeping it simple.
    Incentivized
    Read full review
    Pros
    HubSpot
    • With a unified workflow, we can effortlessly update contact records, generate sales deals, and dispatch personalized marketing emails.
    • With Breeze AI, I can easily automate tasks by giving it the proper prompt. It doesn’t generate random text. It helps in managing tasks.
    Incentivized
    Read full review
    Kintone
    • Flexibility. You can build apps (without coding) to serve a wide range of processes and projects.
    • Ease of use. The interface is intuitive.
    • Training. There are resources readily available to train new users. Even starting from scratch, I felt like I was up to speed in just a few hours.
    Incentivized
    Read full review
    Cons
    HubSpot
    • The mobile app could be better. It is fine for quick updates or checking something on the go, but it feels limited compared to the desktop version.
    • In my time of using Hubspot, the dashboard UI has changed twice I think, and it certainly isn't helpful when you're trying to get used a new view entirely.
    • I have observed HubSpot CRM sometimes has issues with large lists, and shows incorrect number on the list page versus the detail page.
    • Search can be improved, because sometimes it misbehaves or doesn't show what is expected.
    Incentivized
    Read full review
    Kintone
    • Sometimes it's a little challenging to know which fields to enter and where. There is a little bit of a learning curve with creating your own apps.
    • More visuals would be great! I love seeing the data visually, and so does my board.
    • That's all I can think of - I really do enjoy the program.
    Incentivized
    Read full review
    Likelihood to Renew
    HubSpot
    Thus far, our company has found HubSpot CRM to be a reliable service that serves its purpose well: a centralized business contacts database, accessible remotely, with a simple and visually-pleasing interface. Issues are non-existent or resolved quickly, and when the service is experiencing interruptions, notifications and/or updates are sent regularly.
    Incentivized
    Read full review
    Kintone
    We have been quite happy with our use of Kintone thus far. We looked at several options before choosing Kintone and believe it had the best value and best features, while allowing for complete customization, rather than being locked into preformatted apps that may not address exactly what we need or be more than what we need.
    Incentivized
    Read full review
    Usability
    HubSpot
    There is a steep learning curve with HubSpot compared to more rigid Client/Case Management APIs. The platform's openness can be overwhelming to navigate and to teach to those who are technologically challenged. Once you learn the navigation and the tools needed to complete tasks, it becomes easier. There was a lot of clutter on the navigation menu. If your subscription doesn't give you access to a tool, you should be able to deactivate it or remove it from the navigation, which could reduce the platform's overwhelming nature.
    Incentivized
    Read full review
    Kintone
    I love everything bout it. I love that if there is something I don't feel is working well enough, we are able to change it. The ONLY thing I would say is that if you were able to make it so every time I click on anything in the website/app it stayed in the same page, that would be great, but I don' think it is possible and I think this is due to using so many external APIs
    Incentivized
    Read full review
    Reliability and Availability
    HubSpot
    No answers on this topic
    Kintone
    Never had an issue with this.
    Incentivized
    Read full review
    Performance
    HubSpot
    No answers on this topic
    Kintone
    Pages load quickly, no issues with response time
    Incentivized
    Read full review
    Support Rating
    HubSpot
    Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
    Incentivized
    Read full review
    Kintone
    I am very happy with Kintone and support it fully. I think that it is a great place for any company that wants to create a platform for better management. It is easy to use and pretty affordable. It is straightforward and has many tools that can be used by anyone. There are many helpful tutorials available too to guide users
    Incentivized
    Read full review
    Online Training
    HubSpot
    No answers on this topic
    Kintone
    The training was seamless and easy to follow
    Incentivized
    Read full review
    Implementation Rating
    HubSpot
    If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
    Incentivized
    Read full review
    Kintone
    Everyone has their own tastes of things and way they want to work. Asking them to adapt to the changes with the new tools or apps is always difficult. We would want to start with a very small but best example within the organization, which in our case was that the employees will not be bothered by the bosses by being asked to find the documents, status of the progresses, or major things/requests/projects.
    Incentivized
    Read full review
    Alternatives Considered
    HubSpot
    Our team and senior managers deemed these products worth reviewing and requested that every team assess them, enabling our company to make an informed decision about the software to purchase. Everybody checked, and a survey was conducted among all those employees. We received the most votes for HubSpot CRM, as most employees preferred it.
    Incentivized
    Read full review
    Kintone
    Kintone is the easiest product to create from and the cost is the lowest I believe. In addition, reconfigurability and extendability are great. If you look for a low code tool, you can try Kintone. But as same as another low code tool, don't expect too much.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    HubSpot
    No answers on this topic
    Kintone
    Should be multiple pricing packages.
    Incentivized
    Read full review
    Scalability
    HubSpot
    No answers on this topic
    Kintone
    I could see this work for all departments if implemented correctly.
    Incentivized
    Read full review
    Professional Services
    HubSpot
    No answers on this topic
    Kintone
    We have nothing but positive things to say about the kintone professional services we utilized during the install and after we went live.
    Incentivized
    Read full review
    Return on Investment
    HubSpot
    • When the decision came to explore a platform that would migrate our data and leave the transition as seamless as I would like to see more native options for automation possible, a number of products were suggested. Once we saw HubSpot CRM we knew it was for us. My division were the trial usage group...which has led to enterprise adoption and we couldn't be happier.
    • I wish I could say that the support team has been awesome... but we haven't needed to utilize them, which is a testimony in its own right. The couple of minor issues we had were largely user education issues and were quickly handled.
    • The commitment the entire HubSpot team has for, not just their clients, but anyone in business that is open to learn resonates with everything they do. I subscribed to their blog and the free resources they deliver is truly amazing and they deserve kudos.
    Incentivized
    Read full review
    Kintone
    • It used to take us 15-20 minutes to create a quote for a client. It now takes less than 3.
    • It allows a few of our employees to work remotely, which was essentially impossible prior.
    • We can see raw data for success/failure rates, which we actively use in our employee review process.
    Incentivized
    Read full review
    ScreenShots

    HubSpot CRM Screenshots

    Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

    Kintone Screenshots

    Screenshot of a view of apps from the portalScreenshot of 4 ways to build an appScreenshot of the drag and drop interfaceScreenshot of business app viewsScreenshot of Kintone appearing across desktop, and mobile