What users are saying about
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Top Rated
1073 Ratings
22 Ratings

HubSpot CRM

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Top Rated
1073 Ratings
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Score 8.4 out of 100
22 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Nutshell
7.4
Customer data management / contact management
HubSpot CRM
8.7
Nutshell
9.0
Workflow management
HubSpot CRM
7.9
Nutshell
8.2
Territory management
HubSpot CRM
7.3
Nutshell
6.0
Opportunity management
HubSpot CRM
8.2
Nutshell
9.0
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.5
Nutshell
7.5
Contract management
HubSpot CRM
7.8
Nutshell
Quote & order management
HubSpot CRM
7.9
Nutshell
6.7
Interaction tracking
HubSpot CRM
8.4
Nutshell
9.5
Channel / partner relationship management
HubSpot CRM
7.5
Nutshell
3.0

Customer Service & Support

HubSpot CRM
7.4
Nutshell
8.8
Case management
HubSpot CRM
7.5
Nutshell
9.7
Call center management
HubSpot CRM
7.1
Nutshell
8.0
Help desk management
HubSpot CRM
7.7
Nutshell

Marketing Automation

HubSpot CRM
8.6
Nutshell
8.2
Lead management
HubSpot CRM
8.6
Nutshell
8.5
Email marketing
HubSpot CRM
8.6
Nutshell
8.0

CRM Project Management

HubSpot CRM
7.6
Nutshell
8.9
Task management
HubSpot CRM
8.2
Nutshell
9.0
Billing and invoicing management
HubSpot CRM
6.7
Nutshell
Reporting
HubSpot CRM
7.9
Nutshell
8.8

CRM Reporting & Analytics

HubSpot CRM
7.8
Nutshell
8.1
Forecasting
HubSpot CRM
7.9
Nutshell
8.0
Pipeline visualization
HubSpot CRM
8.0
Nutshell
7.8
Customizable reports
HubSpot CRM
7.5
Nutshell
8.6

Customization

HubSpot CRM
7.6
Nutshell
8.2
Custom fields
HubSpot CRM
8.2
Nutshell
7.7
Custom objects
HubSpot CRM
7.7
Nutshell
9.0
Scripting environment
HubSpot CRM
6.8
Nutshell
9.0
API for custom integration
HubSpot CRM
7.9
Nutshell
7.0

Security

HubSpot CRM
8.3
Nutshell
7.5
Single sign-on capability
HubSpot CRM
8.3
Nutshell
9.0
Role-based user permissions
HubSpot CRM
8.4
Nutshell
6.0

Social CRM

HubSpot CRM
7.8
Nutshell
7.8
Social data
HubSpot CRM
7.8
Nutshell
7.6
Social engagement
HubSpot CRM
7.8
Nutshell
8.0

Integrations with 3rd-party Software

HubSpot CRM
8.0
Nutshell
8.0
Marketing automation
HubSpot CRM
8.2
Nutshell
8.0
Compensation management
HubSpot CRM
7.7
Nutshell
8.0

Platform

HubSpot CRM
6.7
Nutshell
7.5
Mobile access
HubSpot CRM
6.7
Nutshell
7.5

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.6
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Nutshell
8.6

Likelihood to Renew

HubSpot CRM
9.1
Nutshell
10.0

Usability

HubSpot CRM
8.6
Nutshell
9.0

Support Rating

HubSpot CRM
8.3
Nutshell
9.5

Implementation Rating

HubSpot CRM
9.1
Nutshell
8.0

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