What users are saying about
HubSpot CRM
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Top Rated
2273 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 2273 reviews and ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 26 reviews and ratings
Feature Set Ratings
- HubSpot CRM ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, Security, Social CRM, Integrations with 3rd-party Software
- Nutshell CRM ranks higher in 5 feature sets: Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Platform
Sales Force Automation

8.1
HubSpot CRM
81%
7.4
Nutshell
74%
HubSpot CRM ranks higher in 6/9 features
HubSpot CRM ranks higher in 6/9 features
Customer data management / contact management

8.9
89%
717 Ratings
9.0
90%
10 Ratings
Workflow management

8.3
83%
689 Ratings
8.3
83%
9 Ratings
Territory management

7.3
73%
184 Ratings
6.0
60%
6 Ratings
Opportunity management

8.3
83%
660 Ratings
9.0
90%
7 Ratings
Integration with email client (e.g., Outlook or Gmail)

8.4
84%
705 Ratings
7.5
75%
11 Ratings
Contract management

7.9
79%
185 Ratings
N/A
0 Ratings
Quote & order management

8.0
80%
443 Ratings
6.7
67%
6 Ratings
Interaction tracking

8.6
86%
681 Ratings
9.5
95%
9 Ratings
Channel / partner relationship management

7.4
74%
186 Ratings
3.0
30%
1 Rating
Customer Service & Support

7.7
HubSpot CRM
77%
8.8
Nutshell
88%
Nutshell CRM ranks higher in 2/3 features
Nutshell CRM ranks higher in 2/3 features
Case management

7.9
79%
434 Ratings
9.7
97%
5 Ratings
Call center management

7.5
75%
380 Ratings
8.0
80%
4 Ratings
Help desk management

7.6
76%
404 Ratings
N/A
0 Ratings
Marketing Automation

8.7
HubSpot CRM
87%
8.3
Nutshell
83%
HubSpot CRM ranks higher in 2/2 features
HubSpot CRM ranks higher in 2/2 features
Lead management

8.6
86%
614 Ratings
8.5
85%
9 Ratings
Email marketing

8.8
88%
609 Ratings
8.0
80%
8 Ratings
CRM Project Management

7.9
HubSpot CRM
79%
8.9
Nutshell
89%
Nutshell CRM ranks higher in 2/3 features
Nutshell CRM ranks higher in 2/3 features
Task management

8.3
83%
637 Ratings
9.0
90%
8 Ratings
Billing and invoicing management

7.3
73%
299 Ratings
N/A
0 Ratings
Reporting

8.2
82%
590 Ratings
8.8
88%
7 Ratings
CRM Reporting & Analytics

8.0
HubSpot CRM
80%
8.1
Nutshell
81%
Nutshell CRM ranks higher in 2/3 features
Nutshell CRM ranks higher in 2/3 features
Forecasting

7.6
76%
506 Ratings
8.0
80%
8 Ratings
Pipeline visualization

8.3
83%
616 Ratings
7.8
78%
10 Ratings
Customizable reports

8.1
81%
603 Ratings
8.6
86%
10 Ratings
Customization

7.8
HubSpot CRM
78%
8.2
Nutshell
82%
HubSpot CRM ranks higher in 2/4 features
HubSpot CRM ranks higher in 2/4 features
Custom fields

8.4
84%
629 Ratings
7.7
77%
8 Ratings
Custom objects

8.3
83%
530 Ratings
9.0
90%
5 Ratings
Scripting environment

6.3
63%
133 Ratings
9.0
90%
1 Rating
API for custom integration

8.3
83%
415 Ratings
7.0
70%
4 Ratings
Security

8.6
HubSpot CRM
86%
7.5
Nutshell
75%
HubSpot CRM ranks higher in 1/2 features
HubSpot CRM ranks higher in 1/2 features
Single sign-on capability

8.7
87%
522 Ratings
9.0
90%
1 Rating
Role-based user permissions

8.5
85%
570 Ratings
6.0
60%
1 Rating
Social CRM

7.9
HubSpot CRM
79%
7.8
Nutshell
78%
HubSpot CRM ranks higher in 1/2 features
HubSpot CRM ranks higher in 1/2 features
Social data

7.8
78%
412 Ratings
7.6
76%
7 Ratings
Social engagement

7.9
79%
409 Ratings
8.0
80%
1 Rating
Integrations with 3rd-party Software

8.1
HubSpot CRM
81%
8.0
Nutshell
80%
HubSpot CRM ranks higher in 1/2 features
HubSpot CRM ranks higher in 1/2 features
Marketing automation

8.5
85%
458 Ratings
8.0
80%
1 Rating
Compensation management

7.8
78%
273 Ratings
8.0
80%
1 Rating
Platform

7.3
HubSpot CRM
73%
7.5
Nutshell
75%
Nutshell CRM ranks higher in 1/1 features
Nutshell CRM ranks higher in 1/1 features
Mobile access

7.3
73%
532 Ratings
7.5
75%
11 Ratings
Attribute Ratings
- HubSpot CRM is rated higher in 1 area: Implementation Rating
- Nutshell CRM is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating
Likelihood to Recommend

8.6
HubSpot CRM
86%
754 Ratings
9.7
Nutshell
97%
11 Ratings
Likelihood to Renew

9.3
HubSpot CRM
93%
7 Ratings
10.0
Nutshell
100%
1 Rating
Usability

8.8
HubSpot CRM
88%
656 Ratings
9.0
Nutshell
90%
1 Rating
Support Rating

8.2
HubSpot CRM
82%
21 Ratings
9.5
Nutshell
95%
2 Ratings
Implementation Rating

9.1
HubSpot CRM
91%
10 Ratings
8.0
Nutshell
80%
2 Ratings
Likelihood to Recommend
HubSpot CRM
Hubspot is well suited for medium-large organizations with specific and more elaborate needs but can also be implemented in SMEs with some more basic needs due to the fact that it is fully modifiable. The fact that it is accessed from all devices at any point in time, with just an internet connection, and information is readily available and NOT asynchronous as with standard ERPs is a competitive edge for HubSpot, which is based from scratch on the cloud. The simplicity of the workflow, the ease of use, the degree of personalization, and the timeliness of tasks executed are unequivocally contributing to increased efficacy of the team and more sales at the end of the day!
Sales Executive
FlexCarAutomotive, 51-200 employees
Nutshell
This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Lead GEN 2 /Business Development Specialist
Candidate Sourcing GroupStaffing and Recruiting, 1-10 employees
Pros
HubSpot CRM
- Makes it simple to create deals for IOs to be sent to our media coordinators to send out contracts via PandaDoc that are integrated with HubSpot.
- Easy to search for contacts, companies, and sort through the conversations.
- Easy access to tasks to accomplish and track in the dashboard.
Business Development Manager
SlickdealsConsumer Electronics, 201-500 employees
Nutshell
- Customization - we are able to make Nutshell make the most sense for our company and processes
- Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
- Tags - allow us to prioritize leads and segment our customers and potential customers
- Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
- Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Marketing Coordinator
American Backflow Products CompanyWholesale, 11-50 employees
Cons
HubSpot CRM
- Price Point: Pricey Expense for Company.
- A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Marketing Manager
Parvin Law GroupLaw Practice, 1-10 employees
Nutshell
- SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
- Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Marketing Coordinator
Beckenhauer ConstructionConstruction, 11-50 employees
Pricing Details
HubSpot CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 Per Month [Unlimited Users]
HubSpot CRM Editions & Modules
Edition
Free Forever | $01 |
---|---|
CRM Bundle | $502 |
- Per Month [Unlimited Users]
- per month
Additional Pricing Details
—Nutshell
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$20 per user, per month
Nutshell Editions & Modules
Edition
Starter | $201 |
---|---|
Pro | $351 |
Pro+ | $701 |
- per user, per month
Additional Pricing Details
—Likelihood to Renew
HubSpot CRM
HubSpot CRM 9.3
Based on 7 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
President
WeidertMarketing and Advertising, 11-50 employees
Nutshell
Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Usability
HubSpot CRM
HubSpot CRM 8.8
Based on 656 answers
I find HubSpot very easy to use. I can customize fields, etc. I find it to be much more user-friendly than Salesforce or other CRM tools. My day is organized around HubSpot - all my emails are sent via a HubSpot sequence, I can interrupt that sequence and all of my phone calls are tracked as well. All emails I send through Outlook are synched with HubSpot, all the proposals I send are created and sent through HubSpot, and every deal I close is then tracked through HubSpot and I can run any kind of report imaginable for me or my sales team as a whole.
Sales Development Rep
AnyDesk SoftwareInformation Technology & Services, 201-500 employees
Nutshell
Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Support Rating
HubSpot CRM
HubSpot CRM 8.2
Based on 21 answers
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
Director of Client Care
Marketing NinjasMarketing and Advertising, 1-10 employees
Nutshell
Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Marketing Coordinator
American Backflow Products CompanyWholesale, 11-50 employees
Implementation Rating
HubSpot CRM
HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
President
WeidertMarketing and Advertising, 11-50 employees
Nutshell
Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Senior Consultant
AbilitaTelecommunications, 11-50 employees
Alternatives Considered
HubSpot CRM
As noted before, Salesforce is a great tool if you can afford it and have someone who is training on Salesforce on how to use and keep it updated. It is a full-time job to have someone just keep Salesforce working and up to date. Hubspot, you don't need that same level of human capital to run it. It is a more decentralized operation and only needs an administrator for some basic admin. functions.
Solutions Consultant
Fraud.netBanking, 51-200 employees
Nutshell
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Prodcut Consultant
North Star SurfacesBuilding Materials, 11-50 employees
Return on Investment
HubSpot CRM
- HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
- HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
- HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
Commercial Director - Spoke (Global)
RexlabsReal Estate, 51-200 employees
Nutshell
- Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
- Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Director of Sales
Software Consulting ServicesComputer Software, 11-50 employees