What users are saying about
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Top Rated
2273 Ratings
26 Ratings

HubSpot CRM

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Top Rated
2273 Ratings
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Score 8.4 out of 100
26 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • HubSpot CRM ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, Security, Social CRM, Integrations with 3rd-party Software
  • Nutshell CRM ranks higher in 5 feature sets: Customer Service & Support, CRM Project Management, CRM Reporting & Analytics, Customization, Platform

Sales Force Automation

8.1

HubSpot CRM

81%
7.4

Nutshell

74%
HubSpot CRM ranks higher in 6/9 features

Customer data management / contact management

8.9
89%
717 Ratings
9.0
90%
10 Ratings

Workflow management

8.3
83%
689 Ratings
8.3
83%
9 Ratings

Territory management

7.3
73%
184 Ratings
6.0
60%
6 Ratings

Opportunity management

8.3
83%
660 Ratings
9.0
90%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.4
84%
705 Ratings
7.5
75%
11 Ratings

Contract management

7.9
79%
185 Ratings
N/A
0 Ratings

Quote & order management

8.0
80%
443 Ratings
6.7
67%
6 Ratings

Interaction tracking

8.6
86%
681 Ratings
9.5
95%
9 Ratings

Channel / partner relationship management

7.4
74%
186 Ratings
3.0
30%
1 Rating

Customer Service & Support

7.7

HubSpot CRM

77%
8.8

Nutshell

88%
Nutshell CRM ranks higher in 2/3 features

Case management

7.9
79%
434 Ratings
9.7
97%
5 Ratings

Call center management

7.5
75%
380 Ratings
8.0
80%
4 Ratings

Help desk management

7.6
76%
404 Ratings
N/A
0 Ratings

Marketing Automation

8.7

HubSpot CRM

87%
8.3

Nutshell

83%
HubSpot CRM ranks higher in 2/2 features

Lead management

8.6
86%
614 Ratings
8.5
85%
9 Ratings

Email marketing

8.8
88%
609 Ratings
8.0
80%
8 Ratings

CRM Project Management

7.9

HubSpot CRM

79%
8.9

Nutshell

89%
Nutshell CRM ranks higher in 2/3 features

Task management

8.3
83%
637 Ratings
9.0
90%
8 Ratings

Billing and invoicing management

7.3
73%
299 Ratings
N/A
0 Ratings

Reporting

8.2
82%
590 Ratings
8.8
88%
7 Ratings

CRM Reporting & Analytics

8.0

HubSpot CRM

80%
8.1

Nutshell

81%
Nutshell CRM ranks higher in 2/3 features

Forecasting

7.6
76%
506 Ratings
8.0
80%
8 Ratings

Pipeline visualization

8.3
83%
616 Ratings
7.8
78%
10 Ratings

Customizable reports

8.1
81%
603 Ratings
8.6
86%
10 Ratings

Customization

7.8

HubSpot CRM

78%
8.2

Nutshell

82%
HubSpot CRM ranks higher in 2/4 features

Custom fields

8.4
84%
629 Ratings
7.7
77%
8 Ratings

Custom objects

8.3
83%
530 Ratings
9.0
90%
5 Ratings

Scripting environment

6.3
63%
133 Ratings
9.0
90%
1 Rating

API for custom integration

8.3
83%
415 Ratings
7.0
70%
4 Ratings

Security

8.6

HubSpot CRM

86%
7.5

Nutshell

75%
HubSpot CRM ranks higher in 1/2 features

Single sign-on capability

8.7
87%
522 Ratings
9.0
90%
1 Rating

Role-based user permissions

8.5
85%
570 Ratings
6.0
60%
1 Rating

Social CRM

7.9

HubSpot CRM

79%
7.8

Nutshell

78%
HubSpot CRM ranks higher in 1/2 features

Social data

7.8
78%
412 Ratings
7.6
76%
7 Ratings

Social engagement

7.9
79%
409 Ratings
8.0
80%
1 Rating

Integrations with 3rd-party Software

8.1

HubSpot CRM

81%
8.0

Nutshell

80%
HubSpot CRM ranks higher in 1/2 features

Marketing automation

8.5
85%
458 Ratings
8.0
80%
1 Rating

Compensation management

7.8
78%
273 Ratings
8.0
80%
1 Rating

Platform

7.3

HubSpot CRM

73%
7.5

Nutshell

75%
Nutshell CRM ranks higher in 1/1 features

Mobile access

7.3
73%
532 Ratings
7.5
75%
11 Ratings

Attribute Ratings

  • HubSpot CRM is rated higher in 1 area: Implementation Rating
  • Nutshell CRM is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

Likelihood to Recommend

8.6

HubSpot CRM

86%
754 Ratings
9.7

Nutshell

97%
11 Ratings

Likelihood to Renew

9.3

HubSpot CRM

93%
7 Ratings
10.0

Nutshell

100%
1 Rating

Usability

8.8

HubSpot CRM

88%
656 Ratings
9.0

Nutshell

90%
1 Rating

Support Rating

8.2

HubSpot CRM

82%
21 Ratings
9.5

Nutshell

95%
2 Ratings

Implementation Rating

9.1

HubSpot CRM

91%
10 Ratings
8.0

Nutshell

80%
2 Ratings

Likelihood to Recommend

HubSpot CRM

Hubspot is well suited for medium-large organizations with specific and more elaborate needs but can also be implemented in SMEs with some more basic needs due to the fact that it is fully modifiable. The fact that it is accessed from all devices at any point in time, with just an internet connection, and information is readily available and NOT asynchronous as with standard ERPs is a competitive edge for HubSpot, which is based from scratch on the cloud. The simplicity of the workflow, the ease of use, the degree of personalization, and the timeliness of tasks executed are unequivocally contributing to increased efficacy of the team and more sales at the end of the day!
Nikolaos Tsokanos | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Pros

HubSpot CRM

  • Makes it simple to create deals for IOs to be sent to our media coordinators to send out contracts via PandaDoc that are integrated with HubSpot.
  • Easy to search for contacts, companies, and sort through the conversations.
  • Easy access to tasks to accomplish and track in the dashboard.
Kyle Kamppila | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

HubSpot CRM

  • Price Point: Pricey Expense for Company.
  • A lot of new features are being rolled out, but intuitive additions always take 1-3 years to add on. I Recently added rescheduling/cancel to Meetings, but contacts are unable to optionally provide why they canceled/rescheduled.
Chelsey Oliver | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Per Month [Unlimited Users]

HubSpot CRM Editions & Modules

Edition
Free Forever$01
CRM Bundle$502
  1. Per Month [Unlimited Users]
  2. per month
Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$20 per user, per month

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.3
Based on 7 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.8
Based on 656 answers
I find HubSpot very easy to use. I can customize fields, etc. I find it to be much more user-friendly than Salesforce or other CRM tools. My day is organized around HubSpot - all my emails are sent via a HubSpot sequence, I can interrupt that sequence and all of my phone calls are tracked as well. All emails I send through Outlook are synched with HubSpot, all the proposals I send are created and sent through HubSpot, and every deal I close is then tracked through HubSpot and I can run any kind of report imaginable for me or my sales team as a whole.
Bill Zierold | TrustRadius Reviewer

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.2
Based on 21 answers
I love the HubSpot support team - they have always been fantastic to work with and extremely helpful. Whether it's via chat or an email, I never wait long for a response and they don't just "answer the question." They dig deep with you when figuring out a solution, and make sure to give you all the information you need to ensure you're ready to go.
Sereena Schneider (LION) | TrustRadius Reviewer

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Nutshell

Nutshell 8.0
Based on 2 answers
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

HubSpot CRM

As noted before, Salesforce is a great tool if you can afford it and have someone who is training on Salesforce on how to use and keep it updated. It is a full-time job to have someone just keep Salesforce working and up to date. Hubspot, you don't need that same level of human capital to run it. It is a more decentralized operation and only needs an administrator for some basic admin. functions.
John Ging | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • HubSpot has allowed us to Sunset our internal CRM which was running at a great time and opportunity cost for our dev team.
  • HubSpot brought our two distinct sales teams together onto common performance & activity metrics.
  • HubSpot reports have replaced our former self-written shareholder sales reports, now being sent.
Adam Ali | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

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