iATS Payments vs. Paddle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
iATS Payments
Score 7.0 out of 10
N/A
iATS Payments is a payment gateway software solution offered by IATS, LLC..N/A
Paddle
Score 5.8 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Pricing
iATS PaymentsPaddle
Editions & Modules
No answers on this topic
Custom
custom pricing
Offerings
Pricing Offerings
iATS PaymentsPaddle
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
iATS PaymentsPaddle
Online Storefront
Comparison of Online Storefront features of Product A and Product B
iATS Payments
-
Ratings
Paddle
5.4
6 Ratings
35% below category average
Product catalog & listings00 Ratings6.94 Ratings
Product management00 Ratings7.25 Ratings
Bulk product upload00 Ratings5.63 Ratings
Branding00 Ratings6.65 Ratings
Mobile storefront00 Ratings5.65 Ratings
Product variations00 Ratings2.64 Ratings
Website integration00 Ratings8.36 Ratings
Visual customization00 Ratings4.84 Ratings
CMS00 Ratings1.03 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
iATS Payments
-
Ratings
Paddle
7.3
6 Ratings
4% below category average
Abandoned cart recovery00 Ratings7.45 Ratings
Checkout user experience00 Ratings7.16 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
iATS Payments
-
Ratings
Paddle
6.9
5 Ratings
19% below category average
eCommerce security00 Ratings6.95 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
iATS Payments
-
Ratings
Paddle
6.0
5 Ratings
22% below category average
Promotions & discounts00 Ratings8.95 Ratings
Personalized recommendations00 Ratings4.23 Ratings
SEO00 Ratings4.82 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
iATS Payments
-
Ratings
Paddle
5.3
6 Ratings
38% below category average
Multi-site management00 Ratings4.53 Ratings
Order processing00 Ratings7.46 Ratings
Inventory management00 Ratings6.14 Ratings
Shipping00 Ratings1.01 Ratings
Custom functionality00 Ratings7.23 Ratings
Best Alternatives
iATS PaymentsPaddle
Small Businesses
Apple Pay
Apple Pay
Score 9.0 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Medium-sized Companies
Adyen
Adyen
Score 9.1 out of 10
Shopify Plus
Shopify Plus
Score 9.0 out of 10
Enterprises
Amazon Pay
Amazon Pay
Score 8.6 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
iATS PaymentsPaddle
Likelihood to Recommend
7.0
(3 ratings)
5.6
(6 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
iATS PaymentsPaddle
Likelihood to Recommend
IATS, LLC.
If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
Read full review
Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
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Pros
IATS, LLC.
  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
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Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
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Cons
IATS, LLC.
  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
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Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
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Support Rating
IATS, LLC.
There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need
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Paddle
No answers on this topic
Alternatives Considered
IATS, LLC.
Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
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Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
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Return on Investment
IATS, LLC.
  • Increased donations.
  • Increased monthly recurring gifts.
  • Decreased use of Discover cards (we discourage using Discover cards).
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Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
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ScreenShots

Paddle Screenshots

Screenshot of Padddle Payment Gateway