IBM Cloud Bare Metal Servers vs IBM Power System Virtual Server

• Performance - the servers perform really well, even under stress. We have some long build processes running concurrently, and the server [can] serve other applications without any problems.
• Secure - for the most part, the servers are very secure and IBM provides many tools to help [make] sure the servers stay that way.
• Highly Available - while we have experienced various downtimes and outages with other IBM Cloud offerings, so far, we have not experienced any with [IBM Cloud] Bare Metal Servers.

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• It is good in managing our documents in a precise manner.
• It is a comprehensive tool and supports other languages like JAVA and Python and it is useful for us.
• It is quite a valuable tool available at a reasonable price in the market and it is a scalable tool.

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• [In my experience, the] Customer Service Agreement (CSA) has many gaps in terms of responsibility with Bare Metal Servers.
• [I believe] IBM should be deploying servers and firmware updating all components before providing them to customers to prevent component failure.
• [I feel] IBM needs lots of improvement with their legacy VPN to access IMPI management tools. The level of security of it is unparalleled when it works. Having access to KVM / IPMI is critical for any business, and when their VPN service is not working.
• [From my experiences,] IBM deployed faulty hardware, or failed to update firmware per Lenovo notices, only to pass off blame.
• [In my opinion,] IBM's General Counsel and Paralegal held our data/company hostage when components failed, [in my experience] to IBM "gross negligence" (in their words), only to release it if we were to limit damages to $1,000.

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• The software appears to be geared for a no-programming approach, which implies that making changes is more difficult.
• The user base is small making it monotonous and difficult to come up with new methods.
• The number of rankings is not as large as competitors.
• The admin end is poorly designed, as they are unable to receive and respond to client feedback.

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• The reliability is the keyword. Never has any issue during 6 years in service.
• Service pricing is quite higher then the average market price, there was a moment that we were in difficult financial situation and almost couldn't pay the service.
• After all, the IBM reliability is the main factor that we're still in the business until today.

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• Giving users the opportunity to complete tasks more quickly can have a beneficial influence on ROI.
• We now have more efficient, less error-prone systems, which improves ROI.
• To do the same amount of work as before the upgrade, we need less time from employees.

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