IBM Sterling Order Management vs. Infor CloudSuite ERP

It's perfect for medium to large retailers

Incentivized

We have had great success with inventory management and production planning/execution. Also, data and system integrity have been key to our overall solution satisfaction. We struggle when it comes to reporting and analytics. The base product leaves room for improvement as much of the core reporting is not easily configurable and lacks the ability to scale forcing us to build a reporting model outside the solution

Incentivized

• Centralizing data.
• Instantaneously updated data.
• Ad hoc reporting.

• Very stable product. Some of its weaknesses are also its strengths. The lack of web services seems to actually increase stability.
• No software vendor in this space is perfect. Lawson does perform as advertised.
• Again, a weakness of this (limited functionality) is a hidden strength as well. In software there is a complexity/feature tradeoff. Where Lawson lacks in features, it does give you a more simple setup for your organization.

Incentivized

• RCP Based deployment
• Wider variety of sourcing configuration
• Product Documentation
• COM Features need to better so that Customer case handling is facilitated

• Trying to locate forms that you haven't used before is not very user friendly
• overall view and navigation is very old style and could use an update
• Reports are built in and not very customizable, could also use an easy report reference guide.

Incentivized

The package of Sterling Order Management / Sterling Store / Sterling Call Center works very well and it supports the expansion to Geographies like US/EU/JP/China, some of hottest markets for e-commerce.

The main problem with it is the support provided and the support available on the market. Both are limited. Plus, it is a nightmare from a connectivity point of view, which is obvious, since the off-the-shelf tools usually include built-in connectors to Oracle and SAP, specifically S-4Hana. Retrieving data is also not easy, and specifically, to get behind the logic of special reports without direct StreamServe knowledge, which is the rarest of all, is almost impossible

Incentivized

Industry fit: Infor M3 is designed for specific industries, such as manufacturing, distribution, and food and beverage. If your organization operates in one of these industries, Infor M3 may be a good fit.Functionality: Consider the specific features and functionality that your organization requires from an ERP system, such as financial management, supply chain management, manufacturing, and sales and marketing. Review Infor M3's capabilities in these areas to determine if it meets your needs.

The overall support of Inform M3 is simply the best! There isn't a single flaw that I can detect or think of about this software! I can't possibly express the greatness of the availability and all of the possibilities achieved. The ease of use and a lot of functionalities such as flexibility [allows in] configuration to add new functionalities fast.

Incentivized

Warehouse Management System which is mainly focussed on warehouse fulfillment but not on the routing and availability tracking

Incentivized

One of the products I have used is an Oracle accounting product. I feel that Infor stands up well when comparing to the Oracle product especially for the accounting functions. In comparing it to Microsoft Dynamics I feel that Infor is easier to use in some accounting tasks. The one thing the Dynamics has going for it is the ease of use with other Microsoft Products.

Incentivized

• Optimal inventory management resulted in more orders per minute and good ROI and customer experience

Incentivized

• Reduced period close processing by more than a day
• Allowed the creation and adoption of shared services organization leading to improved performance and headcount allocations
• Created more consistent business processes driving efficiency
• Greatly improved security and reliability through cloud platform, granular security groups and SSO functionality
• Improving customer experience through integrated customer and partner portals

Incentivized