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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Rational ClearQuest

    Score7 out of 10
    N/AA customizable database workflow application development and production system that provides better visibility and control. IBM Rational ClearQuest is change management software that helps improve developer productivity while accommodating the methodologies, processes and tools that best fit the project and the people on the team. It provides tools and processes used to maintain control of changes while catering to the diverse needs of the developer.N/A

    Userlane

    Score10 out of 10
    Enterprise companies (1,001+ employees)
    Userlane is a software adoption platform for organizations in healthcare, financial services, manufacturing, and pharma. Most organizations can see that people struggle with their software, but not where, or what it costs. Userlane closes that gap with a loop. It measures where people get stuck, acts inside the application at the moment it happens, and measures again to show what changed. Analytics tools find the problem but leave the fixing to…N/A
    Pricing
    IBM Rational ClearQuestUserlane
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IBM Rational ClearQuestUserlane
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—The pricing is heavily dependent on your requirements therefore we ask you to contact us directly.
    More Pricing Information
    Best Alternatives
    IBM Rational ClearQuestUserlane
    Small Businesses
    No answers on this topic
    Pendo.io
    Score8.5 out of 10
    Medium-sized Companies
    No answers on this topic
    Whatfix
    Score10 out of 10
    Enterprises
    No answers on this topic
    Whatfix
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Rational ClearQuestUserlane
    Likelihood to Recommend
    4.0
    (6 ratings)
    9.1
    (4 ratings)
    Likelihood to Renew
    8.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (2 ratings)
    9.1
    (1 ratings)
    Support Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    IBM Rational ClearQuestUserlane
    Likelihood to Recommend
    IBM
    If you are familiar with IBM Rational Suite products, RequisitePro will add up due to the synergy between other components. Beyond that, if your business is not structured to an adequate development methodology or lacks the degree of maturity or necessary resources, probably RequisitePro does not add much value. If you work with developers in the requirements analysis, they probably prefer to use an SVN repository.
    Incentivized
    Read full review
    Userlane
    Well suited:
    • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
    • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
    • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
    Not so well suited:
    • Desktop apps -- > Doesn't really work for desktop
    • Mobile apps --> Limited support, only works for web-based mobile apps
    • Small user base (less than 50 users) --> Not required when there are only a few users
    Read full review
    Pros
    IBM
    • Capability to query bugs on multiple criteria and export it to csv for triages.
    • Simple and intuitive user experience and clearly planned defect life cycle
    • There are other features like assigning the defect to pull request, clearly explaining defect by attaching screenshots, detailed description etc
    • If you are using other IBM tools for requirements documentation, this tool integrates very well
    Incentivized
    Read full review
    Userlane
    • Unbiased people and company.
    • Professional team.
    • Solution oriented team.
    Incentivized
    Read full review
    Cons
    IBM
    • Performance can be an issue. Make certain the server is sized properly
    • There is a large difference in capability of the Thick Client Version compared with the web based version. Make certain each job function has proper access to be able to do what is required of them.
    • Learning curve is not too steep, but would suggest having someone with experience setup the repository. Highly suggest getting a contractor to assist to get the repository up and running.
    Incentivized
    Read full review
    Userlane
    • Need to Improve User level analytics
    • Need to Improve UX/UI
    • Need to improve reporting
    • More option to export the analytics report ,Currently you can export in PDF.
    Incentivized
    Read full review
    Likelihood to Renew
    IBM
    Most likely as it's one of the powerful tools in the organization. We needed this tool to track all the process related documentation and also to capture signatures.
    Incentivized
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    Userlane
    No answers on this topic
    Usability
    IBM
    Please keep in mind that this all has to do with you you customize the user interface. It becomes very easy to house all of your requirements, but it may and can make life difficult for you if you do not think ahead of how you want the app to work and house your data
    Incentivized
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    Userlane
    • Easy to use content editor, no specific knowledge needed
    • Super fast to create interactive guides, went live within days
    • Clean and actionable analytics, not too bloated
    Read full review
    Support Rating
    IBM
    IBM has good support and knowledge base. With the wealth of information on their site and the support desk, we were able to quickly resolve issues. It is smart to build up a COE and a group that manages the software otherwise it is quick to be able to lose the knowledge as team members are assigned different duties
    Incentivized
    Read full review
    Userlane
    No answers on this topic
    Implementation Rating
    IBM
    It was pretty simple.
    Incentivized
    Read full review
    Userlane
    No answers on this topic
    Alternatives Considered
    IBM
    IBM clearquest would the BEST option if you are looking for managing change requests, managing project workflows, generating reports on status of requests. The reason being: cost, cost and cost. It almost handles everything that you would need for your project including bug tracking unless you want something really fancy (like HP QC) with a higher cost that supports a wide variety of needs which you might need to evaluate based on your project needs. For example, if you would be really making use of all those additional features provided by HP Quality Center. To be honest it depends on your project size, the skills of team members and of course budget!
    Incentivized
    Read full review
    Userlane
    I haven't used any other to much extent.
    Incentivized
    Read full review
    Return on Investment
    IBM
    • IBM Rational ClearQuest has provided a workflow that works without unique software methodology. As a result we deliver complete software products to our clients in a 6 to 8 week development time frame.
    • As a result of our highly customized implementation, we have 8 resources supporting IBM Rational ClearQuest. Three of the resources are full time configuration management staff that administer and support the tool set and the other 5 are from the testing group that handle ClearQuest user support issues in addition to their testing duties.
    Incentivized
    Read full review
    Userlane
    • Higher conversion rate.
    • Less support needed.
    • Proactive communication solves the most user questions.
    Incentivized
    Read full review
    ScreenShots

    Userlane Screenshots

    Screenshot of App DiscoveryScreenshot of HEART OverviewScreenshot of Portfolio OverviewScreenshot of Userlane Assistant