IDERA SQL Diagnostic Manager vs. OpsGenie (sunset)

SQL Server [Business Intelligence] Manager is useful for tracking performance across SSIS, SSRS and SSA and have the data represented in dashboards. It helps improve performance and helps end users. However, several features are redundant for smaller organization that can use the tools that comes with existing Microsoft products. These features also takes time to learn and use.

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Incident response is well suited to OpsGenie, and this is where it really shines—whether it's an outage, a security incident, or similar. My experience is mostly with security, and it offers a great audit trail. It minimises the need to cut and paste from different platforms when creating reports and ensures that what was said and what was done (along with any evidence) is persisted and reflected in the incident detail.

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• SQLdm does a good job of providing information at a high level, but also allows me to drill down to specific queries and events if needed. I don't always need to sift through tons of details to get the information I need. It also gives a very wide range of information from SQL specific metrics, to OS metrics, to VM metrics, all the way up to host server metrics.
• I like how the alert and notification system can be customized. For example, if you know a certain server regularly has long-running queries, you can adjust the alert to not fire unless a query has been running for 30 minutes while the rest of the servers fire after 30 seconds. That is very helpful in not being bombarded at dinner with alerts from a server similar to, "I've been at 90% cpu for 26 milliseconds!!!!!!!...and now it's back down to 30%" Good information to know, but not something you need to literally lose sleep over.
• I like how you can configure different servers to be monitored differently. For example, you can have a group of servers called DEVELOPMENT that you can turn on heavier monitoring on so you can test how changes in applications might affect the SQL environment, but in the PRODUCTION group, you may only want to enable the heavier analysis and logging when performance issues are actively being reported.

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• Notifying through all the possible way like sms,mail and call.
• Ita shows the activity log it is usefull when your paging team through the incident through that you can check who has acknowledged or not.
• Notify the alerts to engineer as well as you can also add the description about alerts related what is it.
• Here you can schedule for on-call engineers

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Windows client has some issues. When you have small time intervals for your data collection, it can cause the client to become unresponsive and require you to restart it.
• It takes more time to get the web client running than it does to get the windows client running.
• The visualizations have been the same for the last eight years--could use a little bit of a refresh.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• OpsGenie New Jira design has made it difficult for those not familiar with that style.
• OpsGenie could benefit from nested escalation flows for team schedules. Creating a product alert that uses and Tech Schedule as well as an Incident Manager Schedule that already exists would create less overhead and ease management.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In general terms OpsGenie is a well done tool for solving the alert incident management, the usability is super ok during the configuration and during the alert. The main opportunity I found is the reporting and analytics section which is a little difficult to understand at a first sight and the refresh is not automatic, some little frictions but frictions at all

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

They are fully available at all times via chat, phone, or email and follow up thoroughly.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

IDERA SQL Diagnostic Manager for SQL, Redgate SQL, and MonitorLogicMonitor are similar products to each other. We decided on IDERA SQL Diagnostic Manager for SQL because our experience with locating heavy queries has been very good and it provides real-time monitoring of all servers and databases. It also allows you to have a large volume of historical data which allows you to analyze trends in the databases.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We also looked at PagerDuty but decided to go with OpsGenie as it had more features on the plan we needed compared to PagerDuty which would have required us to spend a lot more for what we felt were non-premium features. Everything felt like an add-on - automation for an additional $20 a user per month seemed like a lot on top of the base plan

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• Allows us to quickly set up ETL processes as soon as we installed SQL Server.
• There's a lot of free/paid resources available online, decreasing development time.
• A tool with plenty of experienced developers.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Helped us track bugs and issues that came up during product launch periods which reduced overhead that normally came with needing to manually contact the right team members
• Prevented last minute breaking issues from falling through the cracks, decreased time to fix by automatically alerting the team members and allowing the product and project teams to easily see what active alerts are in progress

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info