IFS Customer Engagement vs. Twilio
IFS Customer Engagement vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
IFS Customer Engagement | Twilio | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
IFS Customer Engagement | Twilio | |
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Top Pros | ||
Top Cons |
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IFS Customer Engagement | Twilio | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IFS Customer Engagement | Twilio | |
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Likelihood to Recommend | 8.8 (5 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
IFS Customer Engagement | Twilio | |
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Likelihood to Recommend | IFS | Twilio |
Pros | IFS | Twilio |
Cons | IFS | Twilio |
Likelihood to Renew | IFS No answers on this topic | Twilio |
Usability | IFS No answers on this topic | Twilio |
Performance | IFS No answers on this topic | Twilio |
Support Rating | IFS No answers on this topic | Twilio |
Implementation Rating | IFS No answers on this topic | Twilio |
Alternatives Considered | IFS | Twilio |
Contract Terms and Pricing Model | IFS No answers on this topic | Twilio |
Return on Investment | IFS | Twilio |
ScreenShots | Twilio Screenshots |