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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ignio AIOps

    Score8.1 out of 10
    N/Aignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.N/A

    PTC Windchill RV&S

    Score2 out of 10
    N/APTC Windchill RV&S (formerly Integrity Lifecycle Manager of the Integrity suite) is an MBSE (model-based systems engineering) suite. The former Integrity suite contains an Asset Library which supports systems-of-systems approach to design (i.e. linking models into higher-level models that subsume them), a Process Director which is designed to articulate, manage and improve the design process, and a Modeler for visualizing and controlling the product design process. The Integrity suite is…N/A
    Pricing
    ignio AIOpsPTC Windchill RV&S
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ignio AIOpsPTC Windchill RV&S
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ignio AIOpsPTC Windchill RV&S
    Considered Both Products
    Digitate
    No answer on this topic
    PTC
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    13 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    13 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    10 Answers
    No answers on this topic
    Implementation went as expected
    92%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Best Alternatives
    ignio AIOpsPTC Windchill RV&S
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    Polarion ALM
    Score10 out of 10
    Medium-sized Companies
    ScienceLogic AI Platform
    Score8.2 out of 10
    Polarion ALM
    Score10 out of 10
    Enterprises
    ScienceLogic AI Platform
    Score8.2 out of 10
    IBM Engineering Lifecycle Management
    Score5 out of 10
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    User Ratings
    ignio AIOpsPTC Windchill RV&S
    Likelihood to Recommend
    9.5
    (13 ratings)
    9.0
    (16 ratings)
    Likelihood to Renew
    9.6
    (4 ratings)
    8.7
    (10 ratings)
    Usability
    9.0
    (12 ratings)
    8.0
    (2 ratings)
    Availability
    9.2
    (3 ratings)
    9.0
    (1 ratings)
    Performance
    8.9
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    9.3
    (12 ratings)
    9.8
    (2 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.6
    (4 ratings)
    9.0
    (1 ratings)
    Configurability
    9.4
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    8.9
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    9.2
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.4
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.9
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    ignio AIOpsPTC Windchill RV&S
    Likelihood to Recommend
    Digitate
    It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
    Read full review
    PTC
    PTC Integrity is an excellent source code management and version control tool, and I would suggest anyone to use it for that purpose. We can even define our workflows using individual forms for implementing Change Management, Defect Management and Access management requests. If properly used, this tool is great for managing our code for very long periods, considering my 4-5 years of usage. Though the UI could be better, and integration with some application servers could be better implemented, this tool is a good tool.
    Incentivized
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    Pros
    Digitate
    • ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
    • Centralize the dashboard to view and executed the health of systems in our environment.
    • It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
    • ignio event management helps the organization to manage the alerts well and make an informed decision.
    Read full review
    PTC
    • Helps to advance carefully through complicated and delicate process hives.
    • Improve thereby our time-to-market knowledge transfers along our portfolio.
    • Enhances the performances of single step in processes as well as the processes.
    • Allows for unprecedented overview in broads and in depths.
    Read full review
    Cons
    Digitate
    • There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
    • The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
    • These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
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    PTC
    • It can be overwhelming with the number of tabs, functions and ways to achieve the same result. The average user may struggle with learning the tool.
    • The text editing in Integrity is weak and does not provide many options. Because of this, many user decide to use MS word instead, to document requirements.
    Incentivized
    Read full review
    Likelihood to Renew
    Digitate
    It is a very good product and it helps our organization.
    Read full review
    PTC
    I do not make decisions on what tool my company uses. I am just the user of the tool and such decisions are not handled by me. If I were to make such decisions, I would definitely renew MKS, considering the amount of data we have stored in MKS and the current number of users who are familiar with the system
    Incentivized
    Read full review
    Usability
    Digitate
    ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.
    Incentivized
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    PTC
    PTC Integrity comparatively could be considered a nice Source code management, Version controlling tool and could be compared with tools like StarTeam. If the integration to move/migrate code could be integrated into this tool, it would become an extremely powerful tool.
    Incentivized
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    Reliability and Availability
    Digitate
    It was up than Dynatrace
    Incentivized
    Read full review
    PTC
    No answers on this topic
    Performance
    Digitate
    We had performance issues in older version butterfly. But the new version cheetah is simply amazing
    Read full review
    PTC
    No answers on this topic
    Support Rating
    Digitate
    We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail
    Read full review
    PTC
    PTC Integrity administration can be somewhat daunting. They have been able to help with every question that I have submitted. Their support website is very easy to understand and submit questions and their phone support is wonderful
    Incentivized
    Read full review
    In-Person Training
    Digitate
    Implementation team has provided necessary training & enablement.
    Read full review
    PTC
    No answers on this topic
    Online Training
    Digitate
    Online training materials are shared by the implementation team and it was good.
    Read full review
    PTC
    No answers on this topic
    Implementation Rating
    Digitate
    I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
    Read full review
    PTC
    I wasn't involved in implementation.
    Incentivized
    Read full review
    Alternatives Considered
    Digitate
    Self HEAL OOB Capabilites
    Read full review
    PTC
    I think the reason that PTC Integrity was initially chosen is that it was the best product available in the mix at the time. This coupled with the PTC deal on multiple products was a no brainer based on the size and scope of potential users.
    Incentivized
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    Scalability
    Digitate
    Quite Scalable!
    Read full review
    PTC
    No answers on this topic
    Return on Investment
    Digitate
    • ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
    • ignio has increased our alert coverage by over 60%.
    Read full review
    PTC
    • MKS Integrity has proved to be particularly useful in the software development process by increasing employee effieciency
    • MKS integrity has also made software development a very efficient process and makes feature releases and bug fixing a lot easier
    • In addition to the above, our organization has been able to support manufacturing easily by reverting to a previous software version in case of an emergency.
    • It has also led to faster time to market for new products.
    Incentivized
    Read full review
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