ignio AIOps vs. Tricentis Test Automation for ServiceNow (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ignio AIOps
Score 8.1 out of 10
N/A
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.N/A
Tricentis Test Automation for ServiceNow (discontinued)
Score 7.9 out of 10
N/A
Tricentis' solution for testing ServiceNow workflows, Tricentis Test Automation for ServiceNow, is a scoped application within the user's Now Platform, boasting a familiar interface equipped with a centralized dashboard to view test plans, suites, cases, and results.
$1,200
Pricing
ignio AIOpsTricentis Test Automation for ServiceNow (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ignio AIOpsTricentis Test Automation for ServiceNow (discontinued)
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ignio AIOpsTricentis Test Automation for ServiceNow (discontinued)
Features
ignio AIOpsTricentis Test Automation for ServiceNow (discontinued)
Automation Testing
Comparison of Automation Testing features of Product A and Product B
ignio AIOps
-
Ratings
Tricentis Test Automation for ServiceNow (discontinued)
8.2
1 Ratings
3% below category average
Record and Automate00 Ratings7.31 Ratings
Multi-Browser Testing00 Ratings9.11 Ratings
Mobile Testing00 Ratings6.41 Ratings
Test Scheduling00 Ratings9.11 Ratings
Test Management00 Ratings8.21 Ratings
CI/CD Tool Integration00 Ratings6.41 Ratings
Integrated Version Control00 Ratings8.21 Ratings
Parallel Testing00 Ratings9.11 Ratings
Object Recognition00 Ratings8.21 Ratings
Data-Driven Testing00 Ratings9.11 Ratings
Testing Collaboration00 Ratings9.11 Ratings
Real Device Testing00 Ratings7.31 Ratings
Testing Reports & Analytics00 Ratings9.11 Ratings
Best Alternatives
ignio AIOpsTricentis Test Automation for ServiceNow (discontinued)
Small Businesses

No answers on this topic

BrowserStack
BrowserStack
Score 8.5 out of 10
Medium-sized Companies
Sumo Logic
Sumo Logic
Score 8.8 out of 10
ReadyAPI
ReadyAPI
Score 6.3 out of 10
Enterprises
Sumo Logic
Sumo Logic
Score 8.8 out of 10
ignio AIOps
ignio AIOps
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ignio AIOpsTricentis Test Automation for ServiceNow (discontinued)
Likelihood to Recommend
9.5
(13 ratings)
7.3
(1 ratings)
Likelihood to Renew
9.6
(4 ratings)
-
(0 ratings)
Usability
9.0
(12 ratings)
-
(0 ratings)
Availability
9.2
(3 ratings)
-
(0 ratings)
Performance
8.9
(3 ratings)
-
(0 ratings)
Support Rating
9.3
(12 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(2 ratings)
-
(0 ratings)
Implementation Rating
9.6
(4 ratings)
-
(0 ratings)
Configurability
9.4
(3 ratings)
-
(0 ratings)
Ease of integration
8.9
(3 ratings)
-
(0 ratings)
Product Scalability
9.2
(3 ratings)
-
(0 ratings)
Vendor post-sale
9.4
(3 ratings)
-
(0 ratings)
Vendor pre-sale
7.9
(3 ratings)
-
(0 ratings)
User Testimonials
ignio AIOpsTricentis Test Automation for ServiceNow (discontinued)
Likelihood to Recommend
Digitate
It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
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Discontinued Products
If anyone need an automation and testing tool, Tricentis Test Automation for ServiceNow is one of best application for this demand. It has user friendly interface. Also easy to use and even non technical colleagues can use it. It has support for some applications especially AI integration really exciting. And it can work cloudbased.
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Pros
Digitate
  • ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
  • Centralize the dashboard to view and executed the health of systems in our environment.
  • It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
  • ignio event management helps the organization to manage the alerts well and make an informed decision.
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Discontinued Products
  • Easy to use
  • User friendly interface
  • Can work on cloudbased
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Cons
Digitate
  • There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
  • The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
  • These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
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Discontinued Products
  • It should support more functions
  • Pricing should be less
  • Hard to set up
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Likelihood to Renew
Digitate
It is a very good product and it helps our organization.
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Discontinued Products
No answers on this topic
Usability
Digitate
ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.
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Discontinued Products
No answers on this topic
Reliability and Availability
Digitate
It was up than Dynatrace
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Discontinued Products
No answers on this topic
Performance
Digitate
We had performance issues in older version butterfly. But the new version cheetah is simply amazing
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Discontinued Products
No answers on this topic
Support Rating
Digitate
We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail
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Discontinued Products
No answers on this topic
In-Person Training
Digitate
Implementation team has provided necessary training & enablement.
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Discontinued Products
No answers on this topic
Online Training
Digitate
Online training materials are shared by the implementation team and it was good.
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Discontinued Products
No answers on this topic
Implementation Rating
Digitate
I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
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Discontinued Products
No answers on this topic
Alternatives Considered
Digitate
Self HEAL OOB Capabilites
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Discontinued Products
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Scalability
Digitate
Quite Scalable!
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Discontinued Products
No answers on this topic
Return on Investment
Digitate
  • ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
  • ignio has increased our alert coverage by over 60%.
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Discontinued Products
  • Pros: Decrease our effort time to testing
  • Pros: Support many platforms on testing
  • Cons: It is really hard to set up
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ScreenShots

Tricentis Test Automation for ServiceNow (discontinued) Screenshots

Screenshot of Tricentis Test Automation for ServiceNow is a scoped application within the Now Platform. It is equipped with a centralized dashboard to view test plans, suites, cases, and results. Reports with pass/fail, screenshots, and result files, to find what is needed in the ServiceNow environment.Screenshot of Tricentis Test Automation for ServiceNow’s test on demand. The developer’s console is used to playback tests in real time and locally on a desktop.Screenshot of The Case Creator generates test cases based off ServiceNow configuration changes. It generates cases for business rules, UI policies, UI actions, and tables. Case Creator can generate test cases for net new functionality, and be used to maintain existing test cases when there are changes to the configuration.Screenshot of The point-and-click Recorder is used to generate test cases from user actions. It’s also Service Portal compatible. The Recorder is used to translate test steps into lay terms.Screenshot of Tricentis Test Automation for ServiceNow includes a log, screenshot, and video capture with every execution. Line errors are defined for easier debugging. If a visual is preferred, a video recording of the execution can be viewed, to watch the behavior of the test execution.