TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Impact

    Score8.7 out of 10
    N/AImpact Radius is a partner management platform from the company of the same name in Santa Barbara, California. The platform touts tag management without technical assistance for marketers, tracking of all media channels for multi-channel and mobile marketing, call tracking for inbound calls, and affiliate / partner program management capabilities. Central to the platform is the Partner Manager, with its pay-for-performance affiliate management capabilities.N/A

    LogMeIn Rescue

    Score8.2 out of 10
    N/ALogMeIn Rescue is an enterprise remote support solution that provides IT helpdesks and customer support organizations with the ability to remotely access, diagnose, and resolve issues across endpoint devices. The platform includes in-session diagnostic tools, security controls, and workflow configuration features. The solution is utilized by IT help desks, global enterprises, Business Process Outsourcers (BPOs), and Managed Service Providers (MSPs). It is designed to support…

    $149

    per month

    Pricing
    ImpactLogMeIn Rescue
    Editions & Modules
    No answers on this topic
    Remote Device Support
    $149
    per month per seat
    Rescue Enterprise
    Contact Us
    Offerings
    Pricing Offerings
    ImpactLogMeIn Rescue
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual pricing. Contact sales for Enterprise pricing.
    More Pricing Information
    Community Pulse
    ImpactLogMeIn Rescue
    Considered Both Products
    Impact
    No answer on this topic
    GoTo formerly LogMeIn
    No answer on this topic
    Key User Insights
    Would buy again
    85%
    Would buy again
    17 Answers
    92%
    Would buy again
    146 Answers
    Delivers good value for the price
    82%
    Delivers good value for the price
    14 Answers
    95%
    Delivers good value for the price
    120 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    19 Answers
    96%
    Happy with the feature set
    152 Answers
    Lived up to sales and marketing promises
    77%
    Lived up to sales and marketing promises
    10 Answers
    97%
    Lived up to sales and marketing promises
    92 Answers
    Implementation went as expected
    79%
    Implementation went as expected
    11 Answers
    97%
    Implementation went as expected
    106 Answers
    Features
    ImpactLogMeIn Rescue
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Impact and LogMeIn Rescue
    Feature
    Impact
    7.0
    2 Ratings
    6% above category average
    LogMeIn Rescue
    -
    Ratings
    Dashboards7.02 Ratings00 Ratings
    Standard reports7.02 Ratings00 Ratings
    Custom reports7.02 Ratings00 Ratings
    Partner performance analytics7.02 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Impact and LogMeIn Rescue
    Feature
    Impact
    6.6
    2 Ratings
    3% above category average
    LogMeIn Rescue
    -
    Ratings
    Content management6.02 Ratings00 Ratings
    Content sharing7.02 Ratings00 Ratings
    Partner collaboration tools7.02 Ratings00 Ratings
    Partner Lifecycle Management
    Comparison of Partner Lifecycle Management features of Impact and LogMeIn Rescue
    Feature
    Impact
    6.4
    2 Ratings
    9% below category average
    LogMeIn Rescue
    -
    Ratings
    Lead distribution6.01 Ratings00 Ratings
    Co-op advertising6.01 Ratings00 Ratings
    Partner discovery and onboarding7.02 Ratings00 Ratings
    Referral tracking6.01 Ratings00 Ratings
    Journey builder7.02 Ratings00 Ratings
    Security
    Comparison of Security features of Impact and LogMeIn Rescue
    Feature
    Impact
    -
    Ratings
    LogMeIn Rescue
    9.4
    4 Ratings
    7% above category average
    Role-based user permissions00 Ratings9.44 Ratings
    Remote Administration
    Comparison of Remote Administration features of Impact and LogMeIn Rescue
    Feature
    Impact
    -
    Ratings
    LogMeIn Rescue
    8.4
    209 Ratings
    2% below category average
    File transfer00 Ratings8.6188 Ratings
    Instant message00 Ratings8.1128 Ratings
    Access to sleeping/powered-off computers00 Ratings9.363 Ratings
    Session record00 Ratings8.6144 Ratings
    Annotations00 Ratings8.666 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Impact and LogMeIn Rescue
    Feature
    Impact
    -
    Ratings
    LogMeIn Rescue
    8.4
    2 Ratings
    4% above category average
    Third-party software integrations00 Ratings8.42 Ratings
    Remote Access
    Comparison of Remote Access features of Impact and LogMeIn Rescue
    Feature
    Impact
    -
    Ratings
    LogMeIn Rescue
    8.6
    6 Ratings
    5% above category average
    Attended device access00 Ratings8.66 Ratings
    Unattended device access00 Ratings7.62 Ratings
    Virtual device access00 Ratings9.11 Ratings
    Multiple-display support00 Ratings8.44 Ratings
    Multiple concurrent sessions00 Ratings9.14 Ratings
    Best Alternatives
    ImpactLogMeIn Rescue
    Small Businesses
    No answers on this topic
    TeamViewer
    Score8.6 out of 10
    Medium-sized Companies
    No answers on this topic
    BeyondTrust Remote Support
    Score8.6 out of 10
    Enterprises
    No answers on this topic
    TeamViewer
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ImpactLogMeIn Rescue
    Likelihood to Recommend
    6.9
    (21 ratings)
    7.9
    (228 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    6.0
    (23 ratings)
    Usability
    7.0
    (1 ratings)
    8.3
    (81 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    9.1
    (39 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    8.2
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    ImpactLogMeIn Rescue
    Likelihood to Recommend
    Impact
    Any publisher looking to monetize their blogs would be a great fit. The size of the publisher probably doesn't matter. They have a wide selection of advertisers and publishers can sign up for free. Advertisers that are looking for great partners for their affiliate programs would be good fits. One of the benefits is that Impact really focuses on recruiting high-quality publishers.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    LogMeIn is extremely appopriate when you have to perform something remotely or mutltask and perform work from your location. It gives you the ability to almost be at the site and perform work. While LogMeIn is an excellent toolkit. It can not always save the day. Sometimes it is more efficient to be on site to perform hardware upgrades, multiple software upgrades, technology refresehes and or have someone send you their hardware for rescue and repair as it is too messed up to fix and or perform the tasks remotely. However if you win 60 percent of the time - it's still a great benefit
    Incentivized
    Read full review
    Pros
    Impact
    • There are no hidden charges and tracking is instant and automated.
    • As an affiliate, Finding relevant offers and managing the programs is quite easy.
    • It has a great user interface which is quite easy to use and manage.
    • There is nearly zero downtime, which makes it much more efficient and reliable.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • To be able to connect through email or through the website.
    • To be able to remotely control our client's computers.
    • To be able to see what is on our clients' screens after a remote session has been established.
    • To be able to chat with our clients through both the web and the desktop app versions in case we get disconnected.
    Incentivized
    Read full review
    Cons
    Impact
    • User interface could be improved a little, as it is a quite difficult task to find the content or links
    • Approval from the advertisers sometimes takes a huge amount of time. If they can somehow reduce the response time, it will be great
    • New affiliates might find the onboarding process a little difficult
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • By default it would be good to have clipboard sync enabled - disabled instead. So difficult when copying from my computer doesn’t work because of an agent sharing the connection and it will not let us copy information into the client’s computer.
    • Copying into excel is difficult. It will deselect things that you have highlighted when copying.
    • Would be nice to make the hierarchy easier when sharing files between clients and us.
    • Logging into certain environments can be challenging and require customers to be fairly techy to be able to understand how to get logged into client’s computers.
    • Sometimes login is pretty unstable on certain internet connections even though they are fine when they use team viewer with their IT.
    Incentivized
    Read full review
    Likelihood to Renew
    Impact
    No answers on this topic
    GoTo formerly LogMeIn
    Since we have not had anything other than a couple minor hiccups with LogMeIn Rescue and due to the overwhelming success we have had in implementing as well as utilizing LogMeIn Rescue, I cannot see any reason why would consider looking elsewhere. Overall, we have been highly satisfied with LogMeIn Rescue and have no intentions of making a switch.
    Incentivized
    Read full review
    Usability
    Impact
    Impact has had a major impact on our business. It is pretty easy to use if you don't have multiple accounts with them, so be sure you keep things streamlined. Otherwise, it can be confusing if you have to bounce between different accounts you've applied to. While they are managed under a single login, they can be difficult to distinguish between when trying to see how successful your campaigns are.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Sometimes connecting with a PIN has a delay that confuses users. If there is a way to minimize the delay, that would be ideal. If the user's individual account does have administrator permissions, the user has to click on elevated prompts even if administrator credentials are on hand. Yes, except if the user's individual account does not have administrator permissions. I have never gotten the option to input the admin credentials and start as system server to work across hundreds of sessions. I absolutely dread using LogMeIn Rescue during this type of scenario and may even need to use an alternative temporarily. Frequently clashes with users' security software. Otherwise, I love the application.
    Incentivized
    Read full review
    Reliability and Availability
    Impact
    No answers on this topic
    GoTo formerly LogMeIn
    Log me in has never failed me
    Incentivized
    Read full review
    Performance
    Impact
    No answers on this topic
    GoTo formerly LogMeIn
    no complaints
    Incentivized
    Read full review
    Support Rating
    Impact
    We've been reaching out requesting support for two months and no one has responded. They completely ghosted us. We've emailed the original sales rep, our account manager, our sales rep and account manager's bosses, and others. Still no response, though I can see the emails have been opened multiple times. I've never experienced worse support.
    Read full review
    GoTo formerly LogMeIn
    We have never had to access support because the software has always worked as expected. It is great to have a software vendor from whom we know we will have no issue with glitches or incompatibility. We do know, however, that if we did have an issue, we would have our issue resolved quickly.
    Incentivized
    Read full review
    Implementation Rating
    Impact
    No answers on this topic
    GoTo formerly LogMeIn
    Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
    Incentivized
    Read full review
    Alternatives Considered
    Impact
    First promoter has been a phenomenal affiliate platform to use. It has everything I need from a reporting perspective. It has everything I need from a payout perspective. It has all the links, tips, and tools I need for promoting products. Overall it is a far better tool to use
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I haven’t reviewed other platforms like LogMeIn Rescue because I am not aware of any alternative tools available to us for assisting clients and performing troubleshooting. Additionally, LogMeIn Rescue is the first tool I have used that allows me to view a client’s screen, which is why I am unable to compare it with others.
    Incentivized
    Read full review
    Scalability
    Impact
    No answers on this topic
    GoTo formerly LogMeIn
    it's perfect
    Incentivized
    Read full review
    Return on Investment
    Impact
    • By using Impact we were able to increase the number of advertisers on our platform.
    • Delayed payments on the part of advertisers or Impact creates so many execution issues.
    • Multi regional campaigns helped us to increase our presens in the market.
    Read full review
    GoTo formerly LogMeIn
    • For businesses with small to midsize IT staff, the ability to remotely control devices that are not on-site and occasionally out of state is extremely cost-effective.
    • The speedy response time of LogMeIn Rescue has been very helpful in resolving issues for IT staff.
    • The administrative process has been made more efficient by the ability to remotely log into servers.
    Incentivized
    Read full review
    ScreenShots

    Impact Screenshots

    Screenshot of Impact.com

    LogMeIn Rescue Screenshots

    Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of The console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of A smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of Remote control of Macs, PCs and Linux/AndroidScreenshot of Reboot sessions and automationScreenshot of The central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.