Infor CloudSuite ERP vs. ServiceNow DevOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Infor CloudSuite ERP
Score 7.3 out of 10
N/A
Infor CloudSuite ERP is the company's cloud-based ERP suite for medium to large global manufacturers, distributors, and after-sales service providers—delivering flexibility to manage mixed-mode and complex value chains.N/A
ServiceNow DevOps
Score 8.6 out of 10
N/A
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.N/A
Pricing
Infor CloudSuite ERPServiceNow DevOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Infor CloudSuite ERPServiceNow DevOps
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Infor CloudSuite ERPServiceNow DevOps
Features
Infor CloudSuite ERPServiceNow DevOps
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Infor CloudSuite ERP
5.6
6 Ratings
27% below category average
ServiceNow DevOps
-
Ratings
Pay calculation2.46 Ratings00 Ratings
Benefit plan administration2.26 Ratings00 Ratings
Direct deposit files6.46 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Infor CloudSuite ERP
5.8
24 Ratings
24% below category average
ServiceNow DevOps
-
Ratings
API for custom integration5.922 Ratings00 Ratings
Plug-ins5.622 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Infor CloudSuite ERP
8.8
26 Ratings
5% above category average
ServiceNow DevOps
-
Ratings
Single sign-on capability9.423 Ratings00 Ratings
Role-based user permissions8.225 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Infor CloudSuite ERP
6.5
31 Ratings
12% below category average
ServiceNow DevOps
-
Ratings
Dashboards6.624 Ratings00 Ratings
Standard reports6.929 Ratings00 Ratings
Custom reports5.929 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Infor CloudSuite ERP
6.1
29 Ratings
23% below category average
ServiceNow DevOps
-
Ratings
Accounts payable7.526 Ratings00 Ratings
Accounts receivable8.926 Ratings00 Ratings
Global Financial Support2.816 Ratings00 Ratings
Primary and Secondary Ledgers7.015 Ratings00 Ratings
Journals and Reconciliations5.118 Ratings00 Ratings
Configurable Accounting6.519 Ratings00 Ratings
Standardized Processes6.621 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Infor CloudSuite ERP
8.2
24 Ratings
3% above category average
ServiceNow DevOps
-
Ratings
Inventory tracking8.023 Ratings00 Ratings
Automatic reordering7.016 Ratings00 Ratings
Location management8.523 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Infor CloudSuite ERP
8.3
25 Ratings
6% above category average
ServiceNow DevOps
-
Ratings
Pricing7.623 Ratings00 Ratings
Order entry7.924 Ratings00 Ratings
Credit card processing8.511 Ratings00 Ratings
Cost of goods sold8.124 Ratings00 Ratings
Order Orchestration8.613 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Infor CloudSuite ERP
8.1
20 Ratings
8% above category average
ServiceNow DevOps
-
Ratings
Billing Management6.517 Ratings00 Ratings
Cash and Asset Management8.918 Ratings00 Ratings
Travel & Expense Management8.08 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting5.114 Ratings00 Ratings
Period Close8.917 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Infor CloudSuite ERP
8.4
6 Ratings
10% above category average
ServiceNow DevOps
-
Ratings
Budgeting and Forecasting7.35 Ratings00 Ratings
Project Costing8.45 Ratings00 Ratings
Cost Capture9.25 Ratings00 Ratings
Capital Project Management8.02 Ratings00 Ratings
Customer Contract Compliance9.01 Ratings00 Ratings
Project Revenue Recognition9.02 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Infor CloudSuite ERP
8.2
9 Ratings
16% above category average
ServiceNow DevOps
-
Ratings
Project Planning and Scheduling7.88 Ratings00 Ratings
Task Insight for Project Managers8.29 Ratings00 Ratings
Project Mobile Functionality7.37 Ratings00 Ratings
Definable Resource Pools7.97 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Infor CloudSuite ERP
7.9
7 Ratings
6% above category average
ServiceNow DevOps
-
Ratings
Award Lifecycle Management7.34 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Infor CloudSuite ERP
8.1
15 Ratings
15% above category average
ServiceNow DevOps
-
Ratings
Bids Analyzed and Compared6.29 Ratings00 Ratings
Contract Authoring6.28 Ratings00 Ratings
Contract Repository6.28 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated7.513 Ratings00 Ratings
Supplier Management7.513 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Infor CloudSuite ERP
6.6
9 Ratings
0% below category average
ServiceNow DevOps
-
Ratings
Risk Repository7.57 Ratings00 Ratings
Control Management5.29 Ratings00 Ratings
Control Efficiency Assessments5.18 Ratings00 Ratings
Issue Detection3.48 Ratings00 Ratings
Remediation and Certification5.18 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Infor CloudSuite ERP
7.0
14 Ratings
2% above category average
ServiceNow DevOps
-
Ratings
Transportation Planning and Optimization5.311 Ratings00 Ratings
Transportation Execution Management5.310 Ratings00 Ratings
Trade and Customs Management5.39 Ratings00 Ratings
Fulfillment Management5.311 Ratings00 Ratings
Warehouse Workforce Management5.39 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Infor CloudSuite ERP
7.4
18 Ratings
0% above category average
ServiceNow DevOps
-
Ratings
Production Process Design6.316 Ratings00 Ratings
Production Management6.317 Ratings00 Ratings
Configuration Management7.017 Ratings00 Ratings
Work Execution6.313 Ratings00 Ratings
Manufacturing Costs6.717 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Infor CloudSuite ERP
8.2
18 Ratings
14% above category average
ServiceNow DevOps
-
Ratings
Forecasting7.512 Ratings00 Ratings
Inventory Planning8.518 Ratings00 Ratings
Performance Monitoring8.214 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Infor CloudSuite ERP
7.9
12 Ratings
9% above category average
ServiceNow DevOps
-
Ratings
Proposal Management7.010 Ratings00 Ratings
Product Master Data Management7.012 Ratings00 Ratings
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Infor CloudSuite ERPServiceNow DevOps
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Infor VISUAL
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Score 7.4 out of 10
GitHub
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Score 9.1 out of 10
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User Ratings
Infor CloudSuite ERPServiceNow DevOps
Likelihood to Recommend
7.9
(35 ratings)
9.0
(5 ratings)
Likelihood to Renew
9.6
(7 ratings)
-
(0 ratings)
Usability
7.2
(20 ratings)
-
(0 ratings)
Support Rating
5.0
(7 ratings)
-
(0 ratings)
User Testimonials
Infor CloudSuite ERPServiceNow DevOps
Likelihood to Recommend
Infor
We have had great success with inventory management and production planning/execution. Also, data and system integrity have been key to our overall solution satisfaction. We struggle when it comes to reporting and analytics. The base product leaves room for improvement as much of the core reporting is not easily configurable and lacks the ability to scale forcing us to build a reporting model outside the solution
Read full review
ServiceNow
ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.
Read full review
Pros
Infor
  • Very stable product. Some of its weaknesses are also its strengths. The lack of web services seems to actually increase stability.
  • No software vendor in this space is perfect. Lawson does perform as advertised.
  • Again, a weakness of this (limited functionality) is a hidden strength as well. In software there is a complexity/feature tradeoff. Where Lawson lacks in features, it does give you a more simple setup for your organization.
Read full review
ServiceNow
  • Plan develop, build, test, deploy and operate any applications in a safer environment.
  • Evaluating and monitoring improvements
  • Connects with third party and existing applications
Read full review
Cons
Infor
  • Trying to locate forms that you haven't used before is not very user friendly
  • overall view and navigation is very old style and could use an update
  • Reports are built in and not very customizable, could also use an easy report reference guide.
Read full review
ServiceNow
  • No drop-down option is available to click when requesting specific software or hardware.
Read full review
Likelihood to Renew
Infor
The main problem with it is the support provided and the support available on the market. Both are limited. Plus, it is a nightmare from a connectivity point of view, which is obvious, since the off-the-shelf tools usually include built-in connectors to Oracle and SAP, specifically S-4Hana. Retrieving data is also not easy, and specifically, to get behind the logic of special reports without direct StreamServe knowledge, which is the rarest of all, is almost impossible
Read full review
ServiceNow
No answers on this topic
Usability
Infor
Industry fit: Infor M3 is designed for specific industries, such as manufacturing, distribution, and food and beverage. If your organization operates in one of these industries, Infor M3 may be a good fit.Functionality: Consider the specific features and functionality that your organization requires from an ERP system, such as financial management, supply chain management, manufacturing, and sales and marketing. Review Infor M3's capabilities in these areas to determine if it meets your needs.
Read full review
ServiceNow
No answers on this topic
Support Rating
Infor
The overall support of Inform M3 is simply the best! There isn't a single flaw that I can detect or think of about this software! I can't possibly express the greatness of the availability and all of the possibilities achieved. The ease of use and a lot of functionalities such as flexibility [allows in] configuration to add new functionalities fast.
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ServiceNow
No answers on this topic
Alternatives Considered
Infor
One of the products I have used is an Oracle accounting product. I feel that Infor stands up well when comparing to the Oracle product especially for the accounting functions. In comparing it to Microsoft Dynamics I feel that Infor is easier to use in some accounting tasks. The one thing the Dynamics has going for it is the ease of use with other Microsoft Products.
Read full review
ServiceNow
As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them
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Return on Investment
Infor
  • Reduced period close processing by more than a day
  • Allowed the creation and adoption of shared services organization leading to improved performance and headcount allocations
  • Created more consistent business processes driving efficiency
  • Greatly improved security and reliability through cloud platform, granular security groups and SSO functionality
  • Improving customer experience through integrated customer and partner portals
Read full review
ServiceNow
  • ROI
  • Increased the NPR score.
  • Central locale for information and troubleshooting.
Read full review
ScreenShots

Infor CloudSuite ERP Screenshots

Screenshot of a CloudSuite dashboard exampleScreenshot of a view of CloudSuite IndustrialScreenshot of a view of CloudSuite Distribution