Likelihood to Recommend
For freelancers and small marketing companies, Inmotion Hosting is a terrific re-seller option. They provide hosting at a killer rate, and this allows me to earn a good extra income for clients where I host their websites. With the support, I'm able to resolve issues beyond my capability. For individual users, Inmotion Hosting is also a terrific option, and they also provide WordPress specific hosting for better performance.
Kinsta is perfect for organizations that host more than one WordPress website. The more sites that one organization hosts, the better the deal. They are very developer-friendly and offer a great SLA. It's probably not the best deal if you're only hosting one WordPress site or just really need a cheap no-frills hosting plan.
- Customer Support is one reason I use InMotion Hosting.
- When I call InMotion I get someone I can talk to, and not a support person reading off a screen.
- Developer friendly; WP-CLI; SSH access
- Amazing support - I never have to wait more than a minute or two to get a response!
- Kinsta is also willing to troubleshoot issues that are not their own. They don't just say "It's not our problem" without helping to debug the issue.
- Reliable hardware.
- Availability of advanced technical support.
Program Manager in Product ManagementHuman Resources Company, 11-50 employees
InMotion Hosting 9.5
Based on 2 answers
The support is why I've stayed with InMotion for the last 7 years. I've had only a couple of issues with support, which I emailed support managers about, and got my issues figured out. I don't use their support a lot but I like that I can email, chat or call. Depending on the issue I email or chat. I always like the fact that support is not copy and pasting answers on the chat. They actually talk to you instead of reading off a screen.
Based on 1 answer
They are quick to respond, very knowledgeable and I don't have to be escalated to get my problems resolved quickly. They have an efficient chat system that allows for support requests to be handled quickly and easily picked up by another specialist if the need arises. They are always there when I need them.
From a pricing standpoint, Kinsta is a deal that we haven't found can be beat. They are always innovating and adding features to their service, they aren't as inflexible and rigid as many hosted services are. Kinsta often reaches out for feedback, feature requests and including customers in betas to try our their newest features. They truly want to be partners with their customers.
Return on Investment
- InMotion Hosting provides my business an affordable way of hosting our website with outstanding technology at an affordable cost.
- InMotion Hosting essentially pays for itself in a short amount of time.
- Reduced operating cost surrounding hosting
- Reduced the number of staff needed to support clients
Premium Consulting/Integration Services—
Entry-level set up fee?
Premium Consulting/Integration Services
Entry-level set up fee?