Intercom vs. JivoChat
Intercom vs. JivoChat
Product | Rating | Most Used By | Product Summary | Starting Price |
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Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat | |
JivoChat | N/A | JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers. | N/A |
Intercom | JivoChat | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | — | ||||||||||||||
More Pricing Information |
Intercom | JivoChat | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Intercom | JivoChat | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | JivoChat | |
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Likelihood to Recommend | 9.0 (260 ratings) | 9.0 (3 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.8 (168 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.1 (10 ratings) | - (0 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | JivoChat | |
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Likelihood to Recommend | Intercom | JivoChat |
Pros | Intercom | JivoChat |
Cons | Intercom | JivoChat |
Likelihood to Renew | Intercom | JivoChat No answers on this topic |
Usability | Intercom | JivoChat No answers on this topic |
Reliability and Availability | Intercom | JivoChat No answers on this topic |
Performance | Intercom | JivoChat No answers on this topic |
Support Rating | Intercom | JivoChat No answers on this topic |
Online Training | Intercom | JivoChat No answers on this topic |
Implementation Rating | Intercom | JivoChat No answers on this topic |
Alternatives Considered | Intercom | JivoChat |
Return on Investment | Intercom | JivoChat |
ScreenShots | Intercom Screenshots | JivoChat Screenshots |