Intermedia Email Plus vs. Mimecast Cloud Archive

This is the perfect solution for businesses that want a scalable solution with a fixed cost per user. Intermedia is amazing with no contracts.

Incentivized

If you want to keep your production email system from getting bloated with old, out of date emails and want the archived emails to be easily searchable, Mimecast Archiving is an ideal tool. It is also completely cloud-based, so requires no additional infrastructure to implement it. If you are paranoid about storing your email in the cloud (albeit in a totally secure environment), then Mimecast is not for you.

Incentivized

• Excellent support
• Great performance

Incentivized

• Message archiving is essential in healthcare and Mimecast makes it easy and at a reasonable cost. One of the features we appreciate most is the search function. Outlook can be pretty frustrating when it comes to searching for messages and Mimecast adds plenty of filtering and search capabilities that help find what Outlook can't.
• Targeted Threat Protection (TTP) is a great service that proxies URL's in email and adds an extra layer of protection against malicious attachments. The addition of TTP a couple years ago demonstrates Mimecast's continued development to meet modern threats.
• Online mailbox can be used for email continuity if your mail server is down. We don't have frequent downtime but it's good to know communications can keep flowing if we do.
• Support is always helpful and timely.

Incentivized

• Email filtering is good, but not excellent
• Office 365 default settings require a little tweaking (registry)

Incentivized

• Although many people seem to love it, I think their search capability takes some getting used to. It works and you can find anything you need but it is not as clean as if searching in Outlook.
• When an incoming domain is on the Mimecast's blacklist the email is totally blocked and there is no notification of this so if a user tells me they are not getting email from somewhere I sometimes have to assume this is the issue and go the extra step and add that domain to a white list not knowing if it will really solve the issue.
• The Large File send options in outlook work fairly well but if one is sending a dozen files the receiver SHOULD get an option to download them all into one size but they do not. Instead they have to download each file individually.
• Some of their new client releases can cause issues so you must test the clients well and usually stick with a good one when you get one that works well in your environment.

Incentivized

Does everything we need in the realm of email archiving, does it well and does it at a price point that seems very reasonable.

Incentivized

I love the usability of Intermedia Email Plus. The only downfall isn't their fault. The issue with Office 365 registry settings requires changes to connect to Intermedia Email Plus flawlessly.

Incentivized

Native English speaking support, excellent response, and quick resolution. Support is amazing at Intermedia.

Incentivized

It does a good job. The support team of the product was good and responsive and was also able to fix the issues I was experiencing at the time. It isn't perfect and takes some time to set up properly in the environment but once set up the product does what it is supposed to do which is what you are paying for.

Incentivized

Intermedia Email Plus support is better, costs are comparable or better, and backups are better than the alternatives.

Incentivized

Users are not able to delete emails hence Mimecast EIA becomes a very useful tool during e-discovery. For EOA, they offer an inplace archive which means that emails can be deleted if the service is not turned on.

Incentivized

• Scalable for seasonal/variable employee count
• Easy administration
• Easy onboarding

Incentivized

• We needed a product that would allow us to keep at least 7 years worth of emails as required by the business and Mimecast, with its unlimited archiving, meets this requirement perfectly.
• Being a cloud-based solution allowed us to save on hardware, infrastructure, and maintenance costs when compared to our previous on-prem appliance.

Incentivized