IntSights Cyber Intelligence, from Rapid7 vs. Webroot Endpoint Protection

It has been a brilliant tool and we have harnessed it for so many applications - Threat intelligence, Risk Analysis, Automation, Endpoint protection, Vulnerability Management, Application Security, Protecting all our Cloud Applications. We love the fact that we only have to see those threats that are meaningful to us.
We don't need clutter and endless dashboards with information that just gets in the way and makes things complicated. By having this full, crisp, easily discernible visibility, our decision-making is enhanced and we can see clearly what's happening in real time. We also love the fact that if a dashboard isn't proving to be productive, then we can go ahead and scrap it, and create another one. The tailor made/bespoke aspect of the Application is the thing that really sets it
apart. By having all our dashboards aligned, our teams are all working from the same page and it means we are safe in the knowledge that our systems and applications are being monitored in the most effective and efficient ways.
There haven't been any real scenarios where it has been ineffective. - perhaps just In-depth Risk Vulnerability Analytics
are a bit lacking. However, I'm probably just picking hairs there.

Incentivized

The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.

Incentivized

• It is very light weight and does not tax the computers resources
• Has a quick scan and does not take forevere when scanning
• It's central management on the web makes it easy to use and gives tons of control for Admins

Incentivized

• There are several configuration options for both end-point and DNS protection. Would like a more simple way to understand and validate settings.
• Support is heavily video or FAQ based although you can submit a Support Ticket. Would like more availability to an actual support engineer.
• Overtime you can forget how to change setting - a refresher course would be nice, especially as new features are added to the solution.

Incentivized

It has proven successful so far in our environment for controlling malware/virus outbreaks.

Incentivized

Like I said before, sometimes I can't find what I need to change a setting.

Incentivized

Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.

Incentivized

I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.

Incentivized

IntSights Cyber Intelligence, from Rapid7 was by far the clear winner, in terms of seamless integration with our exisitng systems, deployment, cleaner User Interface, ease of operation, better for monitoring Indicators of compromise and dark web information, having more features etc.

Incentivized

We found other products to be able to detect malware and malicious URL's better than Webroot Endpoint Protection. Thus, we moved away from Webroot Endpoint Protection. Also, over the years, there were at least 2 big mistakes by Webroot, where our business applications were flagged as malicious as a false positive. Webroot did a public apology, but those mistakes were highly disruptive.

Incentivized

• The licenses are pretty expensive but less costly than an actual malware infestation.
• We have tremendous peace of mind knowing that our machines and communications are secure.
• Our IT consultants are a little more involved in day-to-day management than they were before deploying Webroot Endpoint Protection, which means an increase in cost, but again this is a fair price to pay for protection against Internet threats.

Incentivized