Likelihood to Recommend If you want to track specific campaign responses via phone this is the perfect solution, especially if you don't want to wait for someone in IT to program a number for you. There are better sales coaching and monitoring packages and this doesn't try to be that, but it does provide some valuable feedback in that arena.
Read full review Management of campaigns is easy with it. It is a great tool if someone [wants to know] which of his campaigns is doing well and getting the most calls. It is quite favorable for all kinds of marketing campaigns and tracking calls is also convenient with Invoca. We are having a wonderful experience of call tracking with Invoca and its functioning and efficiency are beyond our expectations.
Read full review Pros Allows clients to track & even listen to all the calls that come in through call-tracking. Once you understand how it works, the interface is very easy to navigate to pull up client reports. It is an excellent tool to keep track of the response advertisers are getting when contacting them for resigns. Read full review From an accounting perspective, Invoca makes it easy for us to determine where our call revenue is coming from and what call type generated the paid call. Their dashboard is very user-friendly. I like how you can see everything from the top level and see total call volume, commission paid, and conversion rate. But you can easily drill down into each campaign level too. Lastly, you can easily create call campaigns and create individual phone numbers. I especially like how we're able to create a ring pool that allows us to track exactly where the call is coming from, and it's not difficult to setup. Read full review Cons Read full review Learning Invoca can be a bit of a challenge, as many items are hidden in various views. It does lack the ability to speak with 3rd party software with Zapier In certain ways, too much functionality for basic campaign setup. They do not try to take a business development role with their users to help them grow their business. Read full review Support Rating Invoca's client success team is great to work with, which is a nice value proposition for their business (many SaaS providers struggle with this). Their support team is very talented and fully capable of addressing the vast majority of questions that they receive. I haven't encountered any negative experiences when requesting assistance.
Read full review Alternatives Considered Convirza has all of the features that I need, and I'm not paying a premium for features that I do not want. It is more affordable and easier to implement than the other solutions I have tried. Customer service has also been better--you don't feel like you are just sending a ticket to an anonymous employee.
Read full review Invoca is very user-friendly. It was easy to learn how to navigate and has a very user-friendly interface. It's hard to compare it against SaaS solutions like Five9 because their functions are different. Originally we selected Invoca because we were unaware of any SaaS solutions that accommodated all types of campaigns. We've found that now in
LeadsPedia , but have still found that many partners prefer going through Invoca, so we still use it. It's an excellent platform for partners to access.
Read full review Return on Investment It's allowed me to show value to my clients ensuring good, lead-generating campaigns are being continued by my clients. Read full review It is really useful to set a price you will pay for inbound calls, and let Invoca manage that tracking system. We were able to run campaigns that could not have run otherwise because we had the call tracking for those calls. Read full review ScreenShots