InvoiceBerry vs. Microsoft Dynamics GP vs. Synder

As a small business, it is very nice especially because we can use it for free. It is very limited though as you can only have 3 clients and usually, you have a business with more than 3 clients but everything has a start. I used the free version for a few weeks before switching to the paid version and it is still the perfect online tool for everyone that has their own small business (consultant on the side) or a small real company trying to start and grow with a limited budget to run the business as we do.

Incentivized

Microsoft Dynamics GP is well-suited for our environment, as we pay a diverse group of employees, including on-the-road drivers, shop employees (some in other locations), and office employees. It easily tracks time off, taxes, pay, etc. The reporting allows us to verify with our drivers how they are paid each week, whether it be through mileage or stop-offs.

Incentivized

After five years of paying for annual service. I attempted to cancel my annual payment on the online portal. I was then billed for the annual renewal. I contacted customer support and traded emails only to get "note that according to our Terms and Conditions, purchases are considered final and non-refundable" and your subscription will be active for the next 364 days. To which I responded, "I forgot just how easily the wrong response can destroy the possibility of future renewal, recommendation, customer retention, customer satisfaction and reviews." UPDATE: After submitting negative reviews, I recieved an email from elevated customer support teammate named "Renata" who asked pertintent questions about my cancelation. She reviewed and made an exception based on our circumstances and adjusted my annual plan to a monthly plan and processed a refund.

• Individual(Resource/Consultant) level invoicing and project level invoicing can be done.
• Fixed time and asset invoicing can be done and time based invoicing can be done in the same project.
• Invoicing pattern can be copied to new projects as a short cut.

Incentivized

• Great Plains started as back office/accounting, and that is still it's strong suit.
• SQL and the GP programming language, Dexterity, provide a robust, scalable, and stable platform with well documented maintenance and repair procedures. Relatively easy to manage, tune, and support.
• Microsoft support for GP verges on "particularly well". Doesn't quite get there but good enough once you know what you're doing
• Strong partner network, including the GP User Group (GPUG)

Incentivized

• sync paypal and Stripe
• Quick links to receive payments

Incentivized

• Customer support is a little slow and takes around two days to respond to queries.

Incentivized

• With respect to the allocations, once the expense is entered into the allocation account, you lose the ability to run any detail on just the total of the expense. It would be nice if you could run a trial balance on the allocation accounts the same way you can with regular accounts.
• I've always thought security set up could be a bit simpler. It actually has gotten better through the years. Specifically, with eight separate entities, it would be nice to have a "master" setup where you could call up one group entity, assign the users rights, and then be finished. Currently, whenever I have a new user, I have to call up each individual entity and select all of the features I want the user to have. That means I have to do eight steps for each user.

Incentivized

• Add more payment gateways

Incentivized

Due the economic challenges that Puerto Rico is having, the company has had to merge some companies in order to be more efficient. It has been easy in GP to process those merges, even thought we had to spend days to accomplish that the process was smooth and accurate. In addition we were able to streamline the purchasing and sales process and the organization is confident to keep renewing GP for the future versions.

Incentivized

Though it is a basic accounting package, I believe some users do not find the old style menus and navigation options intuitive. There is also a great lack of training resources in the market, so users have to learn the product without guidance a lot, resulting in inefficient workflows and misuse or misunderstanding of many features.

Incentivized

Easy initial setup

I have not used support too often but when I did, it was a big long to get the support I needed. But this is probably related to the cost we pay in general for the tool, it is a way of maintaining a very low cost by having fewer people to provide support. But the tool is so simple that we don't really have much support anyway. For our business, the cost is the first criteria so it is ok if support is not excellent.

Incentivized

The rating is directed to the thrid party serive provider that we use. I do not now how good the Microsoft direct support is.

Incentivized

Never had issues and support is super fast. They even call you if you get stuck on something

Incentivized

Basically the challenge with this implementation was the Business Portal, too many errors and even the aplication is up and running the users are still having issues. We will start planning the migraton to GP 2015 soon.

Incentivized

Very comparable with this product. Online invoicing software has helped our small business and InvoiceBerry works well with QuickBooks.

Incentivized

I come from a strong background of using SAP. SAP doesn't have the flexibility of GP, an example would be SAP doesn't allow core mods, if they catch you, you lose support. Microsoft doesn't really care about mods, but they will be quick to have the vendor you used support your issue if it is caused by those mods. With SAP your company adapts to the software, where with GP you adapt the software to you.

Incentivized

Incentivized

The functionality that GP and related ISV solutions offer and the ease of integration of GP to other systems makes it an extremely scalable solution

Incentivized

• Work becomes easy, which means billing tasks are completed on time and payments are received on time.
• Less complexity which add easy audit and reviews.
• Customer Support is happy to help and it's easy to connect with them.

Incentivized

• Microsoft Dynamics GP allows my clients to move from a paper or spreadsheet based company to an integrated, electronic, streamlined business. I love being able to help clients gain efficiencies through the use of Microsoft Dynamics GP.
• Microsoft Dynamics GP allows for better customer service because everything is at our fingertips. If someone calls questioning an invoice, we can easily look it up. If someone calls stating they paid an invoice with a certain check number, we can quickly run a query to find that particular check number to see where it was applied.
• Having everything on a single platform provides ease of use for upgrades, backups and end user training. There is only one software to learn!

Incentivized

• Organize my payments
• Not worrying about payments getting registered

Incentivized