ISL Light vs. NoMachine Enterprise Desktop

If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.

If you just want to connect to the server and do work (like Linux server-workstation type), NoMachine Enterprise Desktop is great, except for the keyboard mapping issue, which you have to correct in a setup of the remote server (almost) every time you log on. The graphics are smooth and fast. Overall response speed is very good, too. I like it.

Incentivized

• Allow remote control of Windows, Mac, Android and iOS
• Automatically record support / remote sessions
• Allow UAC easy control remotely
• Auto-recognize the OS of the client, to download the correct remote file for them to execute
• Very fast connection speed (initial connect, and on-going session speed)
• Allowing us to use our own website AND the islonline.net in case there are issues

• Secure connection
• Fast response over internet
• Really look like you are sitting in front of the machine you are connecting.

Incentivized

• I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
• Something in the design does not look so modern, I would like its interface to look more attractive.

• Keyboard mapping between client and host is often screwed up.
• Cut and paste between client and host is not convenient
• Would be nice if there was a function of simple file transfer between client and host

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

I haven't consulted with customer support, so I don't have an opinion. However, from the usefulness of the product, I think the support is also good

Incentivized

- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability

Incentivized

Again, the NoMachine is a real virtual terminal, and you don't need to install another Linux on your machine to fully exploit the X-terminal function. This makes the disk and memory usage of the client minimum. No issue on the screen. It is really good.

Incentivized

• Saves time: able to help our customers right-away. No need to visit them physically
• Fastest aid in problem-solving: customer happy and more likely to return
• Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)

• It makes the access to server much easier and convenient
• Connection is very stable, which makes works very efficient
• I don't need to reboot my Windows PC to switch to Linux in order to fully exploit the working environment of the server.
• No negative impact

Incentivized