ISL Light vs. Parallels Secure Workspace

ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.

Incentivized

In situations where we didn't need to pass through local disks, we found Awingu to be a good fit. Especially the multiscreen options in an HTML5 browser are pretty unique to them. The extensive options to do MFA are also very user-friendly.

Incentivized

• Prikaz strani na kateri se nahaja uporabnik
• Prikaz kontaktov uporabnikov
• Zgodovina pogovorov s strankami
• Možnost spreminjanja statusa dosegljivosti
• Nalaganje datotek, zajemov slik,..
• Klepetalnik, ki je enostaven za uporabo
• Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
• Display the page the user is on
• Displaying user contacts
• Customer conversation history
• Ability to change availability status
• Uploading files, capturing images, etc.
• An easy-to-use chatbot
• Notifies us that we have received a message, even if we are outside the chat room

• The most fully featured HTML "remote app" experience
• Very extensive SSO / MFA support (for example : Azure AD)
• Multitenant capability
• Multiscreen capability

Incentivized

• Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
• Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
• Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords

Incentivized

• Being only/mainly an HTML5 solution some resources can't be passed through (file shares)
• Publishing apps to local desktops would be nicer if there was a "add to desktop" shortcut.

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high.

Incentivized

During the entere time of use, I have never come across any availability issues.

High performance!

Incentivized

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

It was so easy!

Incentivized

Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, when I found ISL Light. ISL Light is really a underdog in the remote utility market. I'm glad that I found it.

Awingu has more features in its HTML5 offering, which is the main advantage it has. Parallels RAS also has a local application which gives it some additional features (passing through drives)

Incentivized

Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.

No professional services used

Incentivized

• Saves time: able to help our customers right-away. No need to visit them physically
• Fastest aid in problem-solving: customer happy and more likely to return
• Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)

• Users picked up the new way of using the CRM right away, no long process to migrate to the new system
• Almost no support cases when switching to Awingu

Incentivized