ISL Light vs. Radmin Remote Administrator

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ISL Light
Score 8.8 out of 10
Small Businesses (1-50 employees)
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.
$16.90
per month (1 concurrent user)
Radmin Remote Administrator
Score 8.0 out of 10
N/A
Radmin is remote control software for secure access to remote computer via Internet or LAN in multiple modes: view remote desktop, control remote PC's keyboard and mouse, file transfer, telnet, remote turn on/off, text and voice chat.
$49
one-time fee
Pricing
ISL LightRadmin Remote Administrator
Editions & Modules
Starter
$16.90
per month
Standard
$34.90
per month
Self-Hosted
$44.90
per month
Premium
$54.90
per month
No answers on this topic
Offerings
Pricing Offerings
ISL LightRadmin Remote Administrator
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.
More Pricing Information
Community Pulse
ISL LightRadmin Remote Administrator
Features
ISL LightRadmin Remote Administrator
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ISL Light
8.0
91 Ratings
2% above category average
Radmin Remote Administrator
8.6
3 Ratings
9% above category average
Screen sharing8.585 Ratings8.53 Ratings
File transfer9.285 Ratings5.53 Ratings
Instant message7.468 Ratings8.03 Ratings
Secure remote access with Smart Card authentication8.016 Ratings00 Ratings
Access to sleeping/powered-off computers5.962 Ratings10.02 Ratings
Over-the-Internet remote session8.582 Ratings8.53 Ratings
Initiate remote control from mobile7.753 Ratings00 Ratings
Remote management of servers & workstations8.671 Ratings8.03 Ratings
Remote Active Directory® management8.623 Ratings10.01 Ratings
Centralized management dashboard8.051 Ratings10.02 Ratings
Session record8.258 Ratings5.02 Ratings
Annotations8.443 Ratings10.01 Ratings
Monitoring and Alerts7.735 Ratings10.01 Ratings
Multi-platform remote control7.865 Ratings10.01 Ratings
Best Alternatives
ISL LightRadmin Remote Administrator
Small Businesses
Getscreen.me
Getscreen.me
Score 9.6 out of 10
Getscreen.me
Getscreen.me
Score 9.6 out of 10
Medium-sized Companies
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ISL LightRadmin Remote Administrator
Likelihood to Recommend
8.6
(91 ratings)
8.0
(3 ratings)
Likelihood to Renew
9.1
(3 ratings)
-
(0 ratings)
Usability
8.3
(54 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(3 ratings)
-
(0 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
ISL LightRadmin Remote Administrator
Likelihood to Recommend
ISL Online
ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.
Read full review
Famatech Corp.
Basic network administration for unclassified systems is appropriate. I would never use it in a secure/classified environment based on its company ownership. We do not use the current version 3, so any improvements made may not be addressed in this review.
Read full review
Pros
ISL Online
  • Prikaz strani na kateri se nahaja uporabnik
  • Prikaz kontaktov uporabnikov
  • Zgodovina pogovorov s strankami
  • Možnost spreminjanja statusa dosegljivosti
  • Nalaganje datotek, zajemov slik,..
  • Klepetalnik, ki je enostaven za uporabo
  • Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
  • Display the page the user is on
  • Displaying user contacts
  • Customer conversation history
  • Ability to change availability status
  • Uploading files, capturing images, etc.
  • An easy-to-use chatbot
  • Notifies us that we have received a message, even if we are outside the chat room
Read full review
Famatech Corp.
  • Easy list of clients
  • Easy to use for end users
  • No external VPN connection required
Read full review
Cons
ISL Online
  • Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
  • Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
  • Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords
Read full review
Famatech Corp.
  • Slow or intermittent connectivity if there is no good communication link between connected equipment
  • They could add functionality so that the user of the tool can take full control of the equipment when changing users
  • Provide more detailed information about the user that makes the remote connection to the computer
Read full review
Likelihood to Renew
ISL Online
We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
Read full review
Famatech Corp.
No answers on this topic
Usability
ISL Online
Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high.
Read full review
Famatech Corp.
No answers on this topic
Reliability and Availability
ISL Online
During the entere time of use, I have never come across any availability issues.
Read full review
Famatech Corp.
No answers on this topic
Performance
ISL Online
High performance!
Read full review
Famatech Corp.
No answers on this topic
Support Rating
ISL Online
We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
Read full review
Famatech Corp.
No answers on this topic
Implementation Rating
ISL Online
It was so easy!
Read full review
Famatech Corp.
No answers on this topic
Alternatives Considered
ISL Online
Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, when I found ISL Light. ISL Light is really a underdog in the remote utility market. I'm glad that I found it.
Read full review
Famatech Corp.
We actually use both products, but our primary tool for corporate user access by our IT staff is Radmin. We use Microsoft RDP for access to our network servers since we can better secure our server access with Microsoft's product.
Read full review
Scalability
ISL Online
Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.
Read full review
Famatech Corp.
No answers on this topic
Professional Services
ISL Online
No professional services used
Read full review
Famatech Corp.
No answers on this topic
Return on Investment
ISL Online
  • Saves time: able to help our customers right-away. No need to visit them physically
  • Fastest aid in problem-solving: customer happy and more likely to return
  • Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)
Read full review
Famatech Corp.
  • Easy remote work troubleshooting
  • Easy staff training
  • it is not possible to connect to Radmin with smartphone apps
Read full review
ScreenShots

ISL Light Screenshots

Screenshot of remote access control in ISL Light.Screenshot of unattended access setup. Access can be allowed to as many computers as desired.Screenshot of a connection with a remote client, which can be set up by sending an email or sharing a link.Screenshot of interactions with the Windows UAC on a remote device.Screenshot of the dual panel File Manager, used to transfer files.Screenshot of the web console where remote desktop sessions can be managed from a web browser.