What users are saying about
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32 Ratings
24 Ratings

IT Glue

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32 Ratings
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Score 9.1 out of 101
24 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

IT Glue

IT Glue is well suited to any size managed service provider that requires a secure central knowledge base. IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
Shaun Joubert profile photo

PDFfiller

Every time we have a new client we send a consumer notice out that allows clients to easily “acknowledge” receipt by virtually signing the form. Likewise for all residential and commercial leases and agreements of sale, PDFfiller has been a lifesaver. What used to be a major time suck to complete a simple form, for example, a seemingly simple task which should have been the easiest part of completing a sea always took a tremendous amount of time, because PDFs are simply not editable. Contracts would need to be filled out with pen and paper. They were hard to read, required scanners and/or fax machines, and took tons of time away from more productive income-generating activities. PDFfiller finally solves all of these problems for us.
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Pros

IT Glue

  • Linking related items together to form a big picture view of a network and all of its moving pieces.
  • Integration with our PSA and RMM to provide alerts by creating tickets for things that are expiring like domains, certificates, warranties, and documentation.
  • The ability to track our users' engagement with the tool to encourage a culture of documentation and standardization.
Jennifer Henney profile photo

PDFfiller

  • Its user interface makes it a very easy-to-operate app. Without having adequate technical knowledge any user can operate it easily.
  • It works very fine on adding text on any part of a PDF document and It also allows users to delete pre written text from a pdf file.
  • It can also convert PDF files in other office formats with good quality.
No photo available

Cons

IT Glue

  • So far we have enjoyed the functionality of ITG with one exception:
  • The search feature is severely lacking. We have thousands of articles in this knowledge base but the search window is about 1" wide and only shows the first few words of each article. Within our system, those first few words are often the same "SYSTEMS: How-To...". If we are searching for a system, we will have no alternative but to manually try to find this document by browsing through folders within ITG.
  • Unfortunately ITG has not responded to a flurry of enhancement requests around this feature, that go back quite a while.
  • The functionality that would make this a killer app for us would be a dedicated search page that displayed results like a Google search page.
  • Ability to export all client documentation if the client moves to another provider.
Wil Buchanan profile photo

PDFfiller

  • Manually resending the document was a feature that seems to have been taken away.
  • Templates for Send To Sign letters. I basically have to type the same information over and over again each time. I was hoping that it would save it but it doesn't seem to have that function
  • Signer cannot save the document once it has been signed. I have to make sure that there is a note within the email that states that I will send them a copy.
  • Wish it had a way to send me a copy of the email I sent.
Joanne Grams profile photo

Usability

IT Glue

IT Glue 8.7
Based on 6 answers
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
Glen Nash profile photo

PDFfiller

PDFfiller 8.2
Based on 1 answer
I found all the relevant features for managing my documents.
No photo available

Performance

IT Glue

IT Glue 9.0
Based on 6 answers
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
Dale Bradford profile photo

PDFfiller

No score
No answers yet
No answers on this topic

Support

IT Glue

IT Glue 8.3
Based on 3 answers
I haven't had much experience with IT Glue support, but whenever I have had to contact them, they have been quick to respond and have provided solutions for any problems we have come across. They have been a big help in keeping our documentation accessible for our growing client base.
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PDFfiller

PDFfiller 10.0
Based on 1 answer
PDFfiller is awesome. We felt like we struck gold when we found it because of all of the times we burned hours trying to work around the limitations of PDF files and editing capabilities. Real estate is a very document-heavy industry so a regular part of our lives involves getting documents prepared, executed, and filed. PDFfiller is a tool that allows this part of our job to be way breezy, saving our office time and money.
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Alternatives Considered

IT Glue

We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
Ian Hansen profile photo

PDFfiller

I have used other editors such as Adobe Acrobat and, in my opinion, for the money Adobe costs, if the need is just to edit pdf I would go with PDFfiller. It is a really easy tool to use. It's learning curve is not that steep and it does pretty much everything I need from it.
Manuel Aguilar profile photo

Return on Investment

IT Glue

  • This has made us more productive as far as finding reliable data to manage our customers.
  • Its ease of use has allowed us to make passwords and configuration more secure.
  • The ability to gain access to data from anywhere has saved time and removed the need to constantly remote in to the office for information.
No photo available

PDFfiller

  • A positive impact is that you can create your files without problems and also add watermark to avoid plagiarism or misuse of information.
george wilson profile photo

Pricing Details

IT Glue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$495

IT Glue Editions & Modules

Edition
Basic$191
Select$291
Enterprise$391
  1. per user
Additional Pricing Details

PDFfiller

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

PDFfiller Editions & Modules

Additional Pricing Details

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