Likelihood to Recommend In my experience, Jahia Digital Experience Platform as a CMS platform is excellent when you have a large amount of content that needs to be customized. It is also good for when you have templated content that has minor variations. I would say it is less appropriate when the content has numerous mathematical computations, or a large amount of business logic that comes into play with data processing.
Read full review Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Read full review Pros Content management: It is very easy to update text, images, files and videos even for a non technical user. Multi-site Management: It has a robust multi-site management capability, It helps in maintaining multiple websites with consistent branding. Digital asset management: It is easier to store organize and retrieve images, videos and documents. It has a great built-in analytics and reporting feature. Read full review Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required Read full review Cons It lacks the ability to manage multiple versions of a page or content in general. The back office interface sometimes encounters bugs or display problems. It's difficult to keep pre-production sites up to date in terms of content compared to production, because the time required to import/export sites is very long once the site is rich in content. Read full review The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud) Read full review Likelihood to Renew I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle
Read full review Usability The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.
Read full review Usability is pretty streamlined, especially if you're familiar with other
Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend
Salesforce Trailhead along with it
Read full review Reliability and Availability [I give it this rating because it] was up most of the time. There are so many scheduled reboots that I don't think it would be a good choice for a 95% SLA.
Read full review Performance It's stable after upgrade to Jahia 8. Not much server down so far
Read full review It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
Read full review Support Rating As I was saying, the support makes sure to be available for any question, or any technical point that we may need to discuss about. Moreover, whenever we have an issue with the platform they get alerted and also send us an email so that we are aware. We had multiple complex topics to work on in the past, but they always have been answering our question
Read full review We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
Read full review Alternatives Considered Jahia provides a similar user experience to other CMS I have used in the past - it features a simple interface that makes navigating and learning how to use the platform easy and the ability to copy and paste content saves time and effort when building new pages. The ease in which you can manage the site in different languages is also a big plus!
Read full review I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
Read full review Scalability You can create your own feature module and it can be resuable across the projects. The Java libraries is available for development of Tomcat or JSP
Read full review Return on Investment Our once frustrated contributors are now happy to create content with Jahia Digital Experience Platform! Pages are snappy and bug-free, which wasn't always the case. Jahia Digital Experience Platform has mapped our complex organization into nice roles and permissions. All our external services were nicely integrated into a modern portal. Read full review Improved online admission application completion rates from mid-60%s to mid-80%s. Positive user experience from start-to-finish to leverage one data system for all prospective student data Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data Read full review ScreenShots Jahia Digital Experience Platform Screenshots