Jahia Digital Experience Platform vs. Salesforce Experience Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Jahia Digital Experience Platform
Score 8.4 out of 10
N/A
Jahia is a Java-based enterprise content management system. It features an integrated user portal, web publishing and content management, document management, collaboration, and multi-channel publishing.N/A
Salesforce Experience Cloud
Score 8.4 out of 10
N/A
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
Pricing
Jahia Digital Experience PlatformSalesforce Experience Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Jahia Digital Experience PlatformSalesforce Experience Cloud
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Jahia Digital Experience PlatformSalesforce Experience Cloud
Top Pros
Top Cons
Features
Jahia Digital Experience PlatformSalesforce Experience Cloud
Security
Comparison of Security features of Product A and Product B
Jahia Digital Experience Platform
9.4
33 Ratings
16% above category average
Salesforce Experience Cloud
10.0
1 Ratings
22% above category average
Role-based user permissions9.433 Ratings10.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Jahia Digital Experience Platform
8.4
34 Ratings
4% above category average
Salesforce Experience Cloud
10.0
1 Ratings
21% above category average
API7.93 Ratings10.01 Ratings
Internationalization / multi-language9.034 Ratings10.01 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Jahia Digital Experience Platform
7.9
34 Ratings
5% above category average
Salesforce Experience Cloud
9.3
1 Ratings
21% above category average
WYSIWYG editor8.933 Ratings8.01 Ratings
Code quality / cleanliness7.929 Ratings10.01 Ratings
Admin section8.333 Ratings10.01 Ratings
Page templates8.933 Ratings10.01 Ratings
Library of website themes4.12 Ratings8.01 Ratings
Mobile optimization / responsive design7.532 Ratings10.01 Ratings
Publishing workflow8.932 Ratings10.01 Ratings
Form generator8.425 Ratings8.01 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Jahia Digital Experience Platform
6.4
33 Ratings
10% below category average
Salesforce Experience Cloud
8.6
1 Ratings
20% above category average
Content taxonomy9.03 Ratings9.01 Ratings
SEO support7.333 Ratings8.01 Ratings
Bulk management6.628 Ratings8.01 Ratings
Availability / breadth of extensions4.73 Ratings8.01 Ratings
Community / comment management4.53 Ratings10.01 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Jahia Digital Experience Platform
-
Ratings
Salesforce Experience Cloud
8.0
1 Ratings
10% below category average
Conversion tracking00 Ratings8.01 Ratings
Test reporting00 Ratings8.01 Ratings
Funnel Analysis00 Ratings8.01 Ratings
User Segmentation00 Ratings8.01 Ratings
Digital Experience Platform
Comparison of Digital Experience Platform features of Product A and Product B
Jahia Digital Experience Platform
-
Ratings
Salesforce Experience Cloud
10.0
1 Ratings
8% above category average
Campaign management00 Ratings10.01 Ratings
Cloud enablement00 Ratings10.01 Ratings
Content aggregation00 Ratings10.01 Ratings
Content classification00 Ratings10.01 Ratings
Multi-channel content personalization00 Ratings10.01 Ratings
Customer data analytics00 Ratings10.01 Ratings
DXP Third-Party Integrations00 Ratings10.01 Ratings
Multi-website management00 Ratings10.01 Ratings
Digital asset management00 Ratings10.01 Ratings
Editorial workflows and task management00 Ratings10.01 Ratings
Best Alternatives
Jahia Digital Experience PlatformSalesforce Experience Cloud
Small Businesses
Kentico Xperience
Kentico Xperience
Score 7.1 out of 10
Kentico Xperience
Kentico Xperience
Score 7.1 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
Jahia Digital Experience PlatformSalesforce Experience Cloud
Likelihood to Recommend
8.6
(43 ratings)
10.0
(52 ratings)
Likelihood to Renew
7.3
(3 ratings)
-
(0 ratings)
Usability
7.3
(3 ratings)
9.4
(4 ratings)
Availability
6.7
(9 ratings)
-
(0 ratings)
Performance
5.5
(1 ratings)
9.1
(5 ratings)
Support Rating
7.3
(12 ratings)
7.7
(17 ratings)
Ease of integration
9.1
(1 ratings)
9.4
(4 ratings)
Product Scalability
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Jahia Digital Experience PlatformSalesforce Experience Cloud
Likelihood to Recommend
Jahia Solutions
In my experience, Jahia Digital Experience Platform as a CMS platform is excellent when you have a large amount of content that needs to be customized. It is also good for when you have templated content that has minor variations. I would say it is less appropriate when the content has numerous mathematical computations, or a large amount of business logic that comes into play with data processing.
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Salesforce
Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
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Pros
Jahia Solutions
  • Content management: It is very easy to update text, images, files and videos even for a non technical user.
  • Multi-site Management: It has a robust multi-site management capability, It helps in maintaining multiple websites with consistent branding.
  • Digital asset management: It is easier to store organize and retrieve images, videos and documents.
  • It has a great built-in analytics and reporting feature.
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Salesforce
  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
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Cons
Jahia Solutions
  • It lacks the ability to manage multiple versions of a page or content in general.
  • The back office interface sometimes encounters bugs or display problems.
  • It's difficult to keep pre-production sites up to date in terms of content compared to production, because the time required to import/export sites is very long once the site is rich in content.
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Salesforce
  • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
  • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
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Likelihood to Renew
Jahia Solutions
I would not use Jahia as it proved too complex for our needs and didn't help our over goal of customer satisfaction. Along with the man hours to build and execute, it wasn't worth the hassle
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Salesforce
No answers on this topic
Usability
Jahia Solutions
The interface and ergonomics are designed to facilitate the use of the product. The creation of template is easy which allows to minimize the actions necessary for the provision of content.
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Salesforce
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
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Reliability and Availability
Jahia Solutions
[I give it this rating because it] was up most of the time. There are so many scheduled reboots that I don't think it would be a good choice for a 95% SLA.
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Salesforce
No answers on this topic
Performance
Jahia Solutions
It's stable after upgrade to Jahia 8. Not much server down so far
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Salesforce
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
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Support Rating
Jahia Solutions
As I was saying, the support makes sure to be available for any question, or any technical point that we may need to discuss about. Moreover, whenever we have an issue with the platform they get alerted and also send us an email so that we are aware. We had multiple complex topics to work on in the past, but they always have been answering our question
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Salesforce
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
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Alternatives Considered
Jahia Solutions
Jahia provides a similar user experience to other CMS I have used in the past - it features a simple interface that makes navigating and learning how to use the platform easy and the ability to copy and paste content saves time and effort when building new pages. The ease in which you can manage the site in different languages is also a big plus!
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Salesforce
I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
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Scalability
Jahia Solutions
You can create your own feature module and it can be resuable across the projects. The Java libraries is available for development of Tomcat or JSP
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Salesforce
No answers on this topic
Return on Investment
Jahia Solutions
  • Our once frustrated contributors are now happy to create content with Jahia Digital Experience Platform!
  • Pages are snappy and bug-free, which wasn't always the case.
  • Jahia Digital Experience Platform has mapped our complex organization into nice roles and permissions.
  • All our external services were nicely integrated into a modern portal.
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Salesforce
  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
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ScreenShots

Jahia Digital Experience Platform Screenshots

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