Jamf Protect vs. ThreatDown, powered by Malwarebytes vs. Webroot Antivirus

The main reason we went with Jamf Protect was because we wanted a dedicated macOS security endpoint. Is was easy to implement and migrate over from our previous endpoint provider. As a university we have lab macOS devices that multiple users use. So we have Jamf Protect profiles that block the use of external drives and other other profiles that allow it. We different user accounts requiring different access this can get a bit messy when deploying the config profiles at login for each user that signs in.

Incentivized

I would absolutely recommend Malwarebytes Endpoint Protection to a colleague and I have recommended it to many of my peers in the IT world. Malwarebytes is well suited for any environment that requires protection from mal/ransomware which is most companies these days. In particular for companies that host their own big data that the operation of the company relies on. The only place Malwarebytes Endpoint Protection may not be AS appropriate would be one where there is near zero reliance on computers, networks and data.

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Security--it scans processes for 'bad stuff'
• Notifies admins of any issues or potential issues; entirely customizable and we create many custom notifications and groups.
• Integrates with Jamf Pro
• Monitor CIS benchmarks via a clean and nice looking dashboard

Incentivized

• The biggest plus with this software is that you can manage all the clients from a management console. You can push the install/updates through it. If the client cannot connect to the management console, then it will update directly from their website. This means you are always up to date and protected.
• The software on the client machine has very low overhead so it doesn't affect the performance.
• You can create policies based on the types of users or by the department. You can customize these policies so it will let you micro-manage the clients.

Incentivized

• It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
• It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
• They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

Incentivized

• We also have JAMF Safe internet for iPads. I would love to see this same simple idea in Jamf Protect for the iMacs

Incentivized

• poor customer service
• dashboard says product is working EVEN THOUGH IT WAS NOT!
• slow response to concerns that should be easy to remedy
• creates baggage which caused certain computers and the network to run more slowly
• caused 3 computers on our network top have windows errors and network issues

• I wish that you could delete inactive endpoints when you wanted to. I find myself having to filter out inactive endpoints when searching endpoints.
• I think Webroot Antivirus + Internet Security Complete (SecureAnywhere) could improve its malware detection better. Malwarebytes seems to have better detection.
• Over the years, Webroot Antivirus + Internet Security Complete (SecureAnywhere) has made a couple of big mistakes, such as changing something on their end that then accidentally caused one of our business applications to be flagged as malware, which prevented our users from using it.
• The user friendliness and install on Macs could be more seamless.

Incentivized

When I first used the tool in my home systems MANY years ago, I wished for a Business version. I was once at a focus group for a major antivirus company, and one attendee’s feedback to “what could we do better?” was “buy out MalwareBytes and add it to your tool”. I’ve used the Business version since it first became available, and have continued to be a dedicated user through the many iterations and improvements

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

Jamf Protect is easy to manage. It is a separate interface from Jamf MDM which is nice for Security Operations teams. It allows Security teams to manage only the Security aspects without having to dig through all of the MDM configurations. For exception uses cases, Jamf Protect does provide options to customize settings where needed.

Incentivized

It simply works. It doesn't require the hand-holding and monitoring that some other solutions do. It's simple to deploy and maintain, and adding custom content such as Exceptions require minimal effort. I’ve had to add a few exceptions for internal-use, in-house-developed tools, but it’s quite simple to do so within the online interface

Incentivized

There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

Incentivized

Whenever I've had a query for the support team, they have got back to me very quickly, and given me very well detailed advice on fixing whatever the issue I had was. They also pointed me to help documents and such where I could find more information if I needed

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

I first implemented this more than 10 years ago, when it required an in-site setup with SQL Server (or SQL Express), and even that was pretty easy. With the move to centralized web management some treats ago, it’s become even easier to deploy

Incentivized

I find that all of the products have the same features; however, Jamf Protect is stronger if managing macOS devices. Also, it is one license so what you pay covers all of the features and does not require additional licenses for features like USB device control. The CIS compliance aspects generally look better in in Jamf as compared to Crowdstrike.

Incentivized

I think Malwarebytes Endpoint Protection is hands down better from any point of view other than price. Malwarebytes is a little bit more costly than Webroot. However, Malwarebytes detects more threats, protects against more malicious URL's, allows more in customization of policies, has better administration GUI, and has better means of implementation.

Incentivized

Webroot works better than some, but I do not think it provides the same level of protection as some of the more advanced competitors in the field. This is just one layer of our Cybersecurity stack, and it should not be the only thing you rely on to protect your endpoints. We also use advanced firewalls, EDR, MDR, and a SOC to keep our clients' devices safe.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• Better detection of malware reducing downtime and risk to network
• Easy to implement
• Can be a bit of a steep learning curve in general

Incentivized

• Other than over billing our company by $6,821.76, our clients are very happy with our approach to network security and malware protection
• Our service and lack of data breaches (do in part to Malwarebytes) has allowed us to retain our client base for over two decades.

• From an MSP perspective - I would say it has been an amazing ROI. Cost is important and sometimes not the most important. Overall for the value - we are very happy with the product. Simple to use, simple to roll out, great integration's, and decent support for enterprise partners.
• Non technical people would consider this a "negative" but anybody in the IT field would understand why things have to be done this way. When rolling out to new clients, inherently, it is challenging to determine all necessary exclusions needed for every application a company has. This can be frustrating for clients with the great level of protection that Webroot provides. From the IT field, we understand that AV roll outs needs to be watched closely to determine when proper exclusions need to be put in place to ensure the clients LOB applications are working correctly.
• Webroot has helped us achieve the business objectives we set out to make - a strong 'Security Package' that address both virus and malware protection. We will continue to use Webroot in the future as we add more products into our Security Package.

Incentivized