TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Jenkins

    Score8.1 out of 10
    N/AJenkins is an open source automation server. Jenkins provides hundreds of plugins to support building, deploying and automating any project. As an extensible automation server, Jenkins can be used as a simple CI server or turned into a continuous delivery hub for any project.N/A

    PagerDuty

    Score8.6 out of 10
    N/APagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.

    $25

    per month per user

    Pricing
    JenkinsPagerDuty
    Editions & Modules
    No answers on this topic
    Professional
    $25
    per month per user
    Business
    $49
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    JenkinsPagerDuty
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Best Alternatives
    JenkinsPagerDuty
    Small Businesses
    Apache Maven
    Score9.1 out of 10
    No answers on this topic
    Medium-sized Companies
    Apache Maven
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    Gradle Build Tool (Open Source)
    Score9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JenkinsPagerDuty
    Likelihood to Recommend
    6.8
    (74 ratings)
    8.6
    (173 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.8
    (6 ratings)
    Usability
    6.4
    (8 ratings)
    7.3
    (5 ratings)
    Performance
    8.9
    (6 ratings)
    -
    (0 ratings)
    Support Rating
    6.6
    (6 ratings)
    9.0
    (86 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    8.2
    (2 ratings)
    User Testimonials
    JenkinsPagerDuty
    Likelihood to Recommend
    Open Source
    Jenkins is a highly customizable CI/CD tool with excellent community support. One can use Jenkins to build and deploy monolith services to microservices with ease. It can handle multiple "builds" per agent simultaneously, but the process can be resource hungry, and you need some impressive specs server for that. With Jenkins, you can automate almost any task. Also, as it is an open source, we can save a load of money by not spending on enterprise CI/CD tools.
    Incentivized
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    PagerDuty
    To be sincere, PagerDuty is a powerful, intelligent, and dependable on-call and incident management tool that provides amazing solutions to our company. Therefore, if someone is looking for reliability and accuracy in incident management, I will not hesitate to recommend PagerDuty. It is easy to use, and it will give you value for money.
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    Pros
    Open Source
    • Automated Builds: Jenkins is configured to monitor the version control system for new pull requests. Once a pull request is created, Jenkins automatically triggers a build process. It checks out the code, compiles it, and performs any necessary build steps specified in the configuration.
    • Unit Testing: Jenkins runs the suite of unit tests defined for the project. These tests verify the functionality of individual components and catch any regressions or errors. If any unit tests fail, Jenkins marks the build as unsuccessful, and the developer is notified to fix the issues.
    • Code Analysis: Jenkins integrates with code analysis tools like SonarQube or Checkstyle. It analyzes the code for quality, adherence to coding standards, and potential bugs or vulnerabilities. The results are reported back to the developer and the product review team for further inspection.
    Incentivized
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    PagerDuty
    • PagerDuty sends the alerts set on high severity incidents on time and never misses any single instance.
    • PagerDuty help to send alert to mobile calls and Team channel for outage.
    • PagerDuty also resolves some of the high severity incidents as part of self healing mechanism.
    Incentivized
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    Cons
    Open Source
    • The UI could be slightly better, it feels kind of like the 90s, but it works well.
    • An easier way to filter jobs other than views on the dashboard.
    • An easier way to read the console logs when tests do fail.
    Incentivized
    Read full review
    PagerDuty
    • When I open PagerDuty the page does look a little cluttered or busy.
    • It would be nice to go to the page with clear and straightforward instructions on what I must address.
    • Ability to change the color background.
    • Add a timer and alarms for tasks that need completed.
    Incentivized
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    Likelihood to Renew
    Open Source
    We have a certain buy-in as we have made a lot of integrations and useful tools around jenkins, so it would cost us quite some time to change to another tool. Besides that, it is very versatile, and once you have things set up, it feels unnecessary to change tool. It is also a plus that it is open source.
    Incentivized
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    PagerDuty
    They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
    Incentivized
    Read full review
    Usability
    Open Source
    Jenkins streamlines development and provides end to end automated integration and deployment. It even supports Docker and Kubernetes using which container instances can be managed effectively. It is easy to add documentation and apply role based access to files and services using Jenkins giving full control to the users. Any deviation can be easily tracked using the audit logs.
    Incentivized
    Read full review
    PagerDuty
    The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
    Incentivized
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    Performance
    Open Source
    No, when we integrated this with GitHub, it becomes more easy and smart to manage and control our workforce. Our distributed workforce is now streamlined to a single bucket. All of our codes and production outputs are now automatically synced with all the workers. There are many cases when our in-house team makes changes in the release, our remote workers make another release with other environment variables. So it is better to get all of the work in control.
    Incentivized
    Read full review
    PagerDuty
    No answers on this topic
    Support Rating
    Open Source
    As with all open source solutions, the support can be minimal and the information that you can find online can at times be misleading. Support may be one of the only real downsides to the overall software package. The user community can be helpful and is needed as the product is not the most user-friendly thing we have used.
    Incentivized
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    PagerDuty
    PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
    Incentivized
    Read full review
    Implementation Rating
    Open Source
    It is worth well the time to setup Jenkins in a docker container. It is also well worth to take the time to move any "Jenkins configuration" into Jenkinsfiles and not take shortcuts.
    Incentivized
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    PagerDuty
    When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
    Incentivized
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    Alternatives Considered
    Open Source
    Overall, Jenkins is the easiest platform for someone who has no experience to come in and use effectively. We can get a junior engineer into Jenkins, give them access, and point them in the right direction with minimal hand-holding. The competing products I have used (TravisCI/GitLab/Azure) provide other options but can obfuscate the process due to the lack of straightforward simplicity. In other areas (capability, power, customization), Jenkins keeps up with the competition and, in some areas, like customization, exceeds others.
    Incentivized
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    PagerDuty
    OpsGenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, escalations, and on-call duties in a more organized and dependable way, which fits better with how our teams work daily.
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    Return on Investment
    Open Source
    • Faster Time-to-Market: Jenkins automate the build, testing, and deployment process, enabling faster feedback and continuous improvement.
    • Improved Quality: Jenkins automatically run unit tests and integration tests, ensuring that code changes meet the necessary quality standards.
    • Cost Savings: Jenkins is an open-source tool that is free to use
    Incentivized
    Read full review
    PagerDuty
    • Allow our service to be available 24/7 with minimal downtime, improving customer experience
    • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
    • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
    Incentivized
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    ScreenShots

    PagerDuty Screenshots

    Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.