Jitterbit vs. Mashery (now part of Boomi)

This is a great tool for bringing data out of your locked, internal systems and getting it into the cloud. It meshes well with Salesforce and is fairly easy to use, helping the transition from other older, more complex tools into a more modern environment. It has lots of competition in this space and some are better than others, but if your data is straight forward and you know it well, Jitterbit will get the job done. If you are not as close or comfortable with your data and need to do some wildly complex migrations, there might be better packages out there for you.

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Mashery is great when it comes to deployment to your own datacenter and when it comes to managing third party API's like Salesforce using Mashery Cloud version. I would be a little bit more careful when deploying it on Kubernetes as it was not designed for it. New version 5 is re-architected to run more on natively on Kubernetes, but we have not tested it yet.

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• UI is super easy to understand with a low learning curve so admins can figure it out and maintain it without breaking anything.
• It's FREE! There's a paid version too but I like that you can use most of the features for free and they're not pushy with buying.
• There's a great user community that you can google and ask any questions. Most problems I've encountered have been posted and answered already.

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• Easy integration of the TIBCO Cloud Mashery developer portal allows simple onboarding and user and application management.
• Configuration of TIBCO Cloud Mashery is both flexible and focused to address the main tasks for an API Management solution.
• The built-in OAuth Token capabilities provide a quick start to properly manage application access.

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• Migrating operations from QA to Production work well for initial deployment, however, when migrating an update to an existing job to production, sometimes certain project items are duplicated. This is not the end of the world... the duplicates can be removed, but would be nice if it was not required.
• I have not found a way to trap under-the-covers SOAP errors (for example, when a query you are running against Salesforce takes too long). You get a warning error in the operation log that the job only pulled a "partial" file, but it does not fail.

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• The "Control Center" admin dashboard is not performant. We have a lot of configuration data in Mashery (many endpoints, many plans, many users, many keys, etc.) and the website struggles with the volume of data it has to deal with.
• Their systems have limitations that make it more difficult for us to operate the way we would like. For example, there is a limit to the number of API Definitions we can create, as well as a limit to the number of Endpoints we can define in a Plan.
• Their support organization leaves a lot to be desired. Responses are slow, and when they do come they are often inadequate. We have to re-phrase the question to get them to answer it differently, or we have to repeatedly follow up to ask for additional clarifying information.

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I have been evaluating other tools as a continuous improvement practice. I would like something that would be easier to use for a non-technical user. I work for a small organization and have no back-up for Jitterbit if something happens to me. We don't have the technically savvy employees to understand it.

Ease of use.

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i find some of the package adding and key are complex . UI experience is bad . Every step need front and backward navigation too much. It would be better if endpoint itself contain package and key addiction option

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They have some of the best support of any software vendor that we use. They always get our issues resolved quickly

Support has been good overall.

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Initially it was difficult to understand . after few day , it was easy

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Evaluated Dell Boomi and Celigo as alternatives prior to purchasing Jitterbit. We went with Jitterbit at that time because we could handle all changes ourselves without any assistance from Jitterbit, and we liked their size and nimbleness. Dell Boomi was too big for us, and Celigo at that time did not have a self-service model. Every change had to go through them (although that has since changed). We were not in a position to be able to wait for someone to make changes for us given the rate of change within the business.

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I've really only looked at Mashery since it has been around a very long time and has a rich feature set. I do know our platform teams are looking into AWS gateway but not sure this product has everything we need.

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• The time it takes to connect systems has reduced by orders of magnitude. Previously, we would custom-develop connectors between various systems and they would all be managed by different vendors. With Jitterbit speed-to-deploy and the efficiency gained by managing all connections in one dashboard has been the greatest piece of the ROI.

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• As a API Mediation layer it has helped with the troublesome port setup with internal and external clients. Meaning it made that easy to the client that they know where to go for access to an API.
• The interactive documentation is very well put together and has reduced the time that developers have to go back and forth with each other to figure how to call the API.

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