JivoChat vs. Smartsupp

JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.

Incentivized

Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work

• Provides ease of connecting with customers on real time basis
• Helps us in managing inbound traffic coming to our website
• Avoids hassle free experience of sharing pics and docs in chat itself
• Reduces time spent on calls and emails

Incentivized

• Ability for multi-platform login between Android, Apple IOS, and Windows
• Much less buggy than our previous Chat provider
• Ability to see Live and Offline visitors

• There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
• The quality of the internet should be good enough for its accurate working.

Incentivized

• I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form

Incentivized

It is user friendly and has almost all features required in a chat application.

Incentivized

Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.

Incentivized

Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.

Incentivized

All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.

• Increased Efficiency during the short period of our testing
• Not having to manage or give access to many different communication channels to our team members
• Faster responses for clients and prospective clients

Incentivized

• It has a very positive impact. I need less workers to do the same job.
• A lot of communication can be automated - especially answers for simple questions.