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Join.me (discontinued) vs. MeetingBurner (discontinued) vs. MUGA

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Join.me (discontinued)

    Score9.8 out of 10
    N/AJoin.me, once acquired by LogMeIn in 2019, was an audio, video, and web conferencing tool targeted at SMBs. Its software can be used across various devices and includes features such as one-click scheduling, personal links, interactive whiteboards, and presenter swapping. It has since been discontinued.

    $10

    per month

    MeetingBurner (discontinued)

    Score9 out of 10
    N/AMeetingBurner was a webinar tool developed in 2011, but discontinued in 2017.

    $39.95

    per month

    MUGA

    Score8.7 out of 10
    N/AMUGA is a web-based video conferencing system built to deliver a real-time communication and collaboration experience. In an era of rapid digitization, globalization of businesses, and geographically dispersed teams, the need for dynamic online meeting solutions has been on the rise. In response to the growing demand, the vendor states they have built MUGA as an all-inclusive virtual conferencing platform for seamless communication, effective collaboration, and better remote workforce…

    $5.35

    per user

    Pricing
    Join.me (discontinued)MeetingBurner (discontinued)MUGA
    Editions & Modules
    Lite
    $10.00
    Month
    Pro
    $10.00
    Month
    Business
    $10.00
    Month
    Pro
    $39.95
    per month
    Premier
    $99.95
    per month
    Monthly ( India )
    $5.35
    per user
    Yearly ( India )
    $57.82
    per user
    Offerings
    Pricing Offerings
    Join.me (discontinued)MeetingBurner (discontinued)MUGA
    Free Trial
    YesNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup fee$5.35 per user
    Additional Details
    More Pricing Information
    Community Pulse
    Join.me (discontinued)MeetingBurner (discontinued)MUGA
    Considered Multiple Products
    Discontinued Products
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Kyyba Innovations
    No answer on this topic
    Key User Insights
    Would buy again
    77%
    Would buy again
    30 Answers
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    91%
    Delivers good value for the price
    29 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    85%
    Happy with the feature set
    33 Answers
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    83%
    Lived up to sales and marketing promises
    20 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    26 Answers
    No answers on this topic
    No answers on this topic
    Features
    Join.me (discontinued)MeetingBurner (discontinued)MUGA
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Join.me (discontinued) and MeetingBurner (discontinued) and MUGA
    Feature
    Join.me (discontinued)
    7.8
    75 Ratings
    1% below category average
    MeetingBurner (discontinued)
    -
    Ratings
    MUGA
    6.8
    1 Ratings
    15% below category average
    High quality audio8.566 Ratings00 Ratings8.01 Ratings
    High quality video8.269 Ratings00 Ratings8.01 Ratings
    Low bandwidth requirements7.059 Ratings00 Ratings7.01 Ratings
    Mobile support7.336 Ratings00 Ratings4.01 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Join.me (discontinued) and MeetingBurner (discontinued) and MUGA
    Feature
    Join.me (discontinued)
    7.9
    73 Ratings
    1% below category average
    MeetingBurner (discontinued)
    -
    Ratings
    MUGA
    6.5
    1 Ratings
    20% below category average
    Desktop sharing8.573 Ratings00 Ratings7.01 Ratings
    Whiteboards7.433 Ratings00 Ratings6.01 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Join.me (discontinued) and MeetingBurner (discontinued) and MUGA
    Feature
    Join.me (discontinued)
    8.0
    69 Ratings
    2% below category average
    MeetingBurner (discontinued)
    -
    Ratings
    MUGA
    7.3
    1 Ratings
    11% below category average
    Calendar integration8.551 Ratings00 Ratings7.01 Ratings
    Meeting initiation8.464 Ratings00 Ratings7.01 Ratings
    Integrates with social media7.121 Ratings00 Ratings00 Ratings
    Record meetings / events8.052 Ratings00 Ratings9.01 Ratings
    Slideshows8.035 Ratings00 Ratings6.01 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Join.me (discontinued) and MeetingBurner (discontinued) and MUGA
    Feature
    Join.me (discontinued)
    8.1
    59 Ratings
    0% above category average
    MeetingBurner (discontinued)
    -
    Ratings
    MUGA
    7.0
    1 Ratings
    14% below category average
    Live chat8.759 Ratings00 Ratings8.01 Ratings
    Audience polling7.720 Ratings00 Ratings00 Ratings
    Q&A7.826 Ratings00 Ratings6.01 Ratings
    Online Events Security
    Comparison of Online Events Security features of Join.me (discontinued) and MeetingBurner (discontinued) and MUGA
    Feature
    Join.me (discontinued)
    8.3
    58 Ratings
    3% above category average
    MeetingBurner (discontinued)
    -
    Ratings
    MUGA
    10.0
    1 Ratings
    21% above category average
    User authentication8.244 Ratings00 Ratings10.01 Ratings
    Participant roles & permissions8.251 Ratings00 Ratings10.01 Ratings
    Confidential attendee list8.433 Ratings00 Ratings10.01 Ratings
    Best Alternatives
    Join.me (discontinued)MeetingBurner (discontinued)MUGA
    Small Businesses
    ClickMeeting
    Score9.5 out of 10
    GoTo Webinar
    Score8.6 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    JioMeet
    Score9.8 out of 10
    Webex Webinars
    Score9 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Webex Meetings
    Score8.7 out of 10
    BlueJeans Events (discontinued)
    Score2.5 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Join.me (discontinued)MeetingBurner (discontinued)MUGA
    Likelihood to Recommend
    7.1
    (76 ratings)
    7.0
    (1 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    9.0
    (5 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (7 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.8
    (25 ratings)
    -
    (0 ratings)
    3.0
    (1 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    Join.me (discontinued)MeetingBurner (discontinued)MUGA
    Likelihood to Recommend
    Discontinued Products
    I would neither recommend nor dissuade anyone from using Join.Me. When it first came on the scene, it was a game-changer as far as providing remote access to other authorized individuals and helped save a great deal of time trying to walk someone less proficient through all the detailed steps of computer repair. However, with the proliferation of Zoom and other conferencing products that also provide built-in remote access through its service, the need for a separate application is now limited and not as essential as its own product.
    Incentivized
    Read full review
    Discontinued Products
    It is well suited for a conference call with a group of people as well as a great tool to share information on a screen so you don't have to bring people together in person.
    Read full review
    Kyyba Innovations
    It is great for international use. It has good features, and the security is above and beyond. The service level if I/we have a problem could be better as their customer service is not quick to respond, but other than the occasional glitch, it is the best platform we have experienced and much better than MS Teams. Ease of use - easy set up for new employees inside the co and out.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work.
    • The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start.
    • Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily.
    • Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later.
    Incentivized
    Read full review
    Discontinued Products
    • MeetingBurner allows me to schedule conference calls in advance and provides me with easy dial-in instructions for myself and the attendees. Many of our calls occur on a regular basis and we are able to duplicate past events similar to it in a few simple clicks.
    • MeetingBurner allows me to share a link to join a conference room for multiple people to join and see my screen. Screen sharing is a great feature that make training people much more convenient.
    • Because we are a nonprofit, we do not have a budget for communications. Having a free product that offers exactly what we need is key without any bells and whistles and pressure to upgrade in any way.
    Read full review
    Kyyba Innovations
    • Reliability
    • Good connection
    • Security
    • Ease of use - easy set up for new employees inside the co and out
    Incentivized
    Read full review
    Cons
    Discontinued Products
    • There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly.
    • Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage.
    • I think its interface is a little hard for beginners and is not that user friendly.
    Incentivized
    Read full review
    Discontinued Products
    • It does take a a few minutes to download the application to run the webinar portion but other than that I don't have major improvements.
    Read full review
    Kyyba Innovations
    • Connectivity at times there are speed + connection issues
    • Price - at times our invoice is different than expected and it is tough to reconcile
    • Service - difficult to get someone on the phone for customer service needs
    Incentivized
    Read full review
    Likelihood to Renew
    Discontinued Products
    This platform enables a very high ROI for the solution that it provides to our team to support our end-users.
    Incentivized
    Read full review
    Discontinued Products
    If a product is working well, I see no reason to change it!
    Read full review
    Kyyba Innovations
    No answers on this topic
    Usability
    Discontinued Products
    Join.me is one of the easiest programs I've ever used. It's so easy to get it set up and installed and even easier for someone to join a meeting. The controls are very intuitive and labeled appropriately. The UIX makes sense. It's been a reliable product in my app stack-I love it!
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Kyyba Innovations
    Easy to use and very few complaints. But the usability on the front end was not easy as we had difficult setting up the contract and thus the first call. Timing was urgent and it took too long to get a rep to call us back and that put us in a bind and we had to use another web product
    Incentivized
    Read full review
    Support Rating
    Discontinued Products
    I honestly haven't reached out to their Support team. I get notifications of what they are working on which is good to see, but I haven't directly spoken with any of them. I think my main reason for this is that join.me gives me just what I need (not much more and not much less).
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Kyyba Innovations
    We have tried to reach out a few times and the cust service dept was inept. Slow to get to and when we did get through they were not bright folks. Thankfully we haven't had to call them often. But it is a security and long term concern that as we expand our need, will they be there for us? That is a remaining question. A
    Incentivized
    Read full review
    Implementation Rating
    Discontinued Products
    This is a fairly simple product which doesn't require much "implementation" work for our use cases.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Kyyba Innovations
    No answers on this topic
    Alternatives Considered
    Discontinued Products
    If you're looking for something basic that handles a little bit of everything when it comes to meetings, screen shares and remote desktop control join.me is a great options. If you're a super user and really wanting a lot of detailed features and rich user interfaces and money is not an issue you may want to consider use specific options.
    Incentivized
    Read full review
    Discontinued Products
    MeetingBurner doesn't have a free trial period that leads to a required paid option. We use the conference line a few times a month and don't have the capacity to spend money on a product.
    Read full review
    Kyyba Innovations
    No comparison. MUGA was the best solution and the best technology. It was an easy decision. The biggest challenge was getting a contract and securing ourselves as a customer to get the very first video set up and to get a call back on a few insurance/cyber security questions answered before we had our first official call.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    • Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution.
    • More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it.
    Incentivized
    Read full review
    Discontinued Products
    • Increased employee efficiency
    • Reliable customer service and relationship building
    Read full review
    Kyyba Innovations
    • Great return. It has come in handy for our customers to use it also
    • Great for new employees
    • Good for last minute set-up calls with customers
    Incentivized
    Read full review
    ScreenShots

    MUGA Screenshots

    Screenshot of Login pageScreenshot of Home pageScreenshot of meeting pageScreenshot of Recording tab