Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Joule
Score 8.4 out of 10
N/A
Joule is an AI copilot that’s grounded in an organization's business data and infused with AI agents. It proactively assists employees in every cloud application they use while automating complex processes.N/A
Luma
Score 9.8 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
Pricing
JouleLuma
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
JouleLuma
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsJoule Base Joule Base is a no-cost entitlement of SAP cloud products that enables teams to navigate SAP systems more easily, find the right information more quickly, and complete everyday tasks faster. Joule Premium Joule Premium extends Joule Base with more powerful AI, including advanced Joule skills, premium embedded AI scenarios, and Joule Agents. Joule Premium capabilities are accessed through the purchase of AI units. Visit the pricing page linked above to learn more about Joule Premium capabilities.
More Pricing Information
Community Pulse
JouleLuma
Best Alternatives
JouleLuma
Small Businesses
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Fin by Intercom
Fin by Intercom
Score 8.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JouleLuma
Likelihood to Recommend
7.9
(36 ratings)
8.5
(5 ratings)
Usability
8.2
(33 ratings)
-
(0 ratings)
User Testimonials
JouleLuma
Likelihood to Recommend
SAP
Joule in SuccessFactors is well suited in case you just want to have a quicker way to execute quick actions for a couple of users, or if you extend Joule with some Joule skills. Apart from this at this point in Time I don't see a lot of default scenarios that Joule brings to the table in SuccessFactors.
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Serviceaide
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
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Pros
SAP
  • Instructing the right way of doing functionalities for e.g. creation of PR
  • pinpoints the exact PR and provide insightful information about it, which allows procurement processors to do the next step
  • provides thing to watch for in your tasks, for e.g. quickly address PO floating issues by navigating and showing the other partial items that are not GRed.
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Serviceaide
  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.
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Cons
SAP
  • More visual chart is always useful to show visibility in areas like Kanban and JIT.
  • Data extracted from third party systems also instead of just fetching from SAP.
  • A detailed downloadable report which can be mapped locally used generative AI tools.
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Serviceaide
  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system
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Likelihood to Renew
SAP
As we explore, we can learn more. As i believe, we can only learn to live and live to learn stuffs. So as well AI does the same and improve itself. By trying and prompting joule more, we can use it in better ways. I would definitely wait and use the new versions shared in SAP Teched on Joule with more LLM involved
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Serviceaide
No answers on this topic
Usability
SAP
I would rate Joule’s overall usability a 10 out of 10 because it makes interacting with SAP incredibly simple, intuitive, and fast. The conversational interface removes the complexity normally associated with navigating SAP modules, running transactions, or building reports. Even non-technical users can get meaningful insights within seconds just by asking natural language questions.
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Serviceaide
No answers on this topic
Reliability and Availability
SAP
It must be embedded in lower and on prim version
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Serviceaide
No answers on this topic
Performance
SAP
It is indeed high performance tool to optimize your performance
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Serviceaide
No answers on this topic
Support Rating
SAP
Usually support for Joule takes longer than normal, and the correct answer always takes a long time to get, or we just don't get it at all, and we fix ourselves.
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Serviceaide
No answers on this topic
Implementation Rating
SAP
Joule implementation was easy but it has too many steps, it would be nice if part of the steps could be done automatically.
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Serviceaide
No answers on this topic
Alternatives Considered
SAP
Joule is better because it doesn't take only data available on the web, but combines that with data provided directly by the game publisher through API to us which includes every single match played = all data points from all of those matches. That means that for us Joule gives deeper insights than any online AI chat agent could do
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Serviceaide
1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
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Scalability
SAP
Yes as sap is used widely across organisation
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Serviceaide
No answers on this topic
Return on Investment
SAP
  • Allow us to have everyday operations smoother by automating repetitive tasks and reducing manual efforts, which saves time and improves efficiency.
  • Facilitate effortless information access, since it allows us to search and receive instant responses.
  • Reduces the complexity of SAP by pulling data from different modules and making it clear quickly.
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Serviceaide
  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
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ScreenShots

Joule Screenshots

Screenshot of the Joule AI agent that helps a production supervisor respond faster, avoid delays, and handle shop-floor disruptions to keep production running at maximum efficiency.Screenshot of how Joule can deliver insights grounded in business data, empowering employees to make faster, data-driven decisions.Screenshot of Joule's AI assistance that helps employees work faster by guiding them to the SAP applications and screens where they can complete their next task.Screenshot of Generative AI assisted code development with Joule that helps teams deploy custom applications and extensions faster.Screenshot of Joule Studio, where teams can build custom skills and AI agents to address any specific business needs.