Joule vs. Verint Intelligent Virtual Assistant (IVA)

Joule in SuccessFactors is well suited in case you just want to have a quicker way to execute quick actions for a couple of users, or if you extend Joule with some Joule skills. Apart from this at this point in Time I don't see a lot of default scenarios that Joule brings to the table in SuccessFactors.

Incentivized

The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent

Incentivized

• Instructing the right way of doing functionalities for e.g. creation of PR
• pinpoints the exact PR and provide insightful information about it, which allows procurement processors to do the next step
• provides thing to watch for in your tasks, for e.g. quickly address PO floating issues by navigating and showing the other partial items that are not GRed.

Incentivized

• Use of Acknowledgment base and AI engines.
• F&Q.
• Automate process such as consults, modifications and cancel reservations.
• Execute triggers for notify customer reservations.

Incentivized

• More visual chart is always useful to show visibility in areas like Kanban and JIT.
• Data extracted from third party systems also instead of just fetching from SAP.
• A detailed downloadable report which can be mapped locally used generative AI tools.

Incentivized

• There is minimal documentation around what we can and can't do for IVA
• IVA seems to be a newer product so this is difficult when trying to implement new things
• IVA has a lot of non-Verint friendly terms (Think Prompt, vs. answer or Intent/Alternate vs. context).

Incentivized

As we explore, we can learn more. As i believe, we can only learn to live and live to learn stuffs. So as well AI does the same and improve itself. By trying and prompting joule more, we can use it in better ways. I would definitely wait and use the new versions shared in SAP Teched on Joule with more LLM involved

Incentivized

While I enjoy the IVA product, there is still some fine-tuning of the platform that can be done. There are some nuances to the Verint platform, which can make it difficult to start quickly. We thought business users would be able to easily manage the work needed within the IVA platform for our business; however, with how complex we want to make the experience, that was not possible. We quickly realized we needed more support than just our business users, who were not familiar with how to add API information into a conversation flow. This is why we expanded to others within our business to support the tool.

Incentivized

I would rate Joule’s overall usability a 10 out of 10 because it makes interacting with SAP incredibly simple, intuitive, and fast. The conversational interface removes the complexity normally associated with navigating SAP modules, running transactions, or building reports. Even non-technical users can get meaningful insights within seconds just by asking natural language questions.

Incentivized

It is well suited for employees with technical experience

Incentivized

It must be embedded in lower and on prim version

Incentivized

It is indeed high performance tool to optimize your performance

Incentivized

Usually support for Joule takes longer than normal, and the correct answer always takes a long time to get, or we just don't get it at all, and we fix ourselves.

Incentivized

Joule implementation was easy but it has too many steps, it would be nice if part of the steps could be done automatically.

Incentivized

Joule is better because it doesn't take only data available on the web, but combines that with data provided directly by the game publisher through API to us which includes every single match played = all data points from all of those matches. That means that for us Joule gives deeper insights than any online AI chat agent could do

Incentivized

Verint Intelligent Virtual Assistant had more features and functionality than the Genesys product as well as customization and further options for internal system integration to our existing on-prem systems. In addition, we also had a rapport with other Verint products and were more familiar with their AI capabilities, making them the obvious choice.

Incentivized

Yes as sap is used widely across organisation

Incentivized

• Allow us to have everyday operations smoother by automating repetitive tasks and reducing manual efforts, which saves time and improves efficiency.
• Facilitate effortless information access, since it allows us to search and receive instant responses.
• Reduces the complexity of SAP by pulling data from different modules and making it clear quickly.

Incentivized

• Human agent hours operations
• More interactions will be attended by AI agents
• Reducing human agent licensing costs
• Attending more interaction in less time

Incentivized