JumpCloud vs. OneLogin by One Identity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JumpCloud
Score 8.8 out of 10
N/A
JumpCloud Directory-as-a-Service® is a cloud-based platform that enables IT teams to securely manage user identities and connect them to resources they need regardless of provider, protocol, vendor, or location. Directory-as-a-Service gives organizations a single pane of glass to manage users and systems. It allows administrators to grant users secure access to resources with protocols and access controls. It also includes extensive APIs, tools, and integrations to ensure maximum administrative…N/A
OneLogin by One Identity
Score 9.3 out of 10
N/A
OneLogin is an identity and access management (IAM) product from One Identity since the October 2021 acquisition, featuring single sign-on (SSO), multi-factor authentication, provisioning, cloud directory, and more.
$4
per month per user
Pricing
JumpCloudOneLogin by One Identity
Editions & Modules
No answers on this topic
Advanced (bundle)
$4
per month per user
Professional (bundle)
$8
per month per user
Offerings
Pricing Offerings
JumpCloudOneLogin by One Identity
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAside from the bundle options, OneLogin offers its services a la carte, and therefore these prices can vary depending on your business's needs.
More Pricing Information
Community Pulse
JumpCloudOneLogin by One Identity
Top Pros
Top Cons
Features
JumpCloudOneLogin by One Identity
Identity Management
Comparison of Identity Management features of Product A and Product B
JumpCloud
8.3
13 Ratings
3% above category average
OneLogin by One Identity
8.7
22 Ratings
8% above category average
ID-Management Access Control8.212 Ratings8.518 Ratings
ID Management Single-Sign On (SSO)8.512 Ratings9.519 Ratings
Multi-Factor Authentication8.713 Ratings8.720 Ratings
Password Management8.28 Ratings9.419 Ratings
Account Provisioning and De-provisioning8.313 Ratings8.717 Ratings
ID Management Workflow Automation7.89 Ratings8.115 Ratings
ID Risk Management8.28 Ratings8.416 Ratings
Best Alternatives
JumpCloudOneLogin by One Identity
Small Businesses
Dashlane
Dashlane
Score 9.3 out of 10
Dashlane
Dashlane
Score 9.3 out of 10
Medium-sized Companies
RSA Access Manager (Discontinued)
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Score 10.0 out of 10
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Score 10.0 out of 10
Enterprises
RSA Access Manager (Discontinued)
RSA Access Manager (Discontinued)
Score 10.0 out of 10
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Score 10.0 out of 10
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User Ratings
JumpCloudOneLogin by One Identity
Likelihood to Recommend
8.7
(13 ratings)
9.1
(25 ratings)
Likelihood to Renew
9.1
(2 ratings)
-
(0 ratings)
Usability
8.4
(10 ratings)
10.0
(1 ratings)
Support Rating
8.1
(11 ratings)
8.3
(6 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.0
(8 ratings)
-
(0 ratings)
Professional Services
7.9
(3 ratings)
-
(0 ratings)
User Testimonials
JumpCloudOneLogin by One Identity
Likelihood to Recommend
JumpCloud
JumpCloud is least suited in situations where you have few devices, but lots of users. JumpCloud heavily focuses on the "One-User-One-Device" type of use, and does lack some of the features things like Active Directory is better suited for when having multiple users accessing one machine. Their Powershell APIs are fantastic and getting only more powerful. Lots of features are hidden behind these APIs, so admins not as familiar with Powershell would have more issues leveraging these tools. BYOD deployments are amazing, especially for macOS devices that are using Apple Business Manager and can leverage Zero Touch deployments. It is especially good at handling mixed systems, whereas other options, such as Jamf, are really suiting only for macOS, or Intune is more suited for Windows; JumpCloud managed to handle both systems well.
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One Identity, by Quest
OneLogin is very convenient. Users can register their own iPhone or Android to act as their authorization device, meaning they will likely always have access to the OneLogin security code. The OneLogin application then allows the users to hit a button instead of inputting the security code to validate their two-factor authorization. OneLogin is great for businesses who need to enforce secure access into their various systems and tools. By consolidating the security into a single login with security device two-factor authorization, it makes it safe and easy to manage.
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Pros
JumpCloud
  • User Management - The ability to control our users and set password/polices is made easy in the JC console
  • Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
  • SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience
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One Identity, by Quest
  • Connects with a lot of different vendors, tools, and sites. It is also customizable to where you can add almost any site you are logging into. This makes it especially useful for team members who may use a tool that other team members within the company do not use.
  • It works. I've used a few keychain apps that work for a little while, or never work, and this app works 99.99% of the time. Only on one experience have I experienced issue access sites and that was due to user error.
  • It's easy to update passwords and usernames within the app. It allows password resets to be an easy process and lowers the time in updating items everywhere.
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Cons
JumpCloud
  • SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
  • Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
  • Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing
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One Identity, by Quest
  • Lack of administrative APIs for creating or setting up new connectors: This prevents the automated integration to federations and requires manual setup rather than discovery-based automated setup.
  • Customization of the interface: The potential configuration of the interface are still limited at the moment (logo, primary and secondary colors, background). This prevents the usage of the platform as a communication medium or to organize the space in a more standard fashion (for our institution)
  • There are some limitations with using the apps provisioning APIs that can lead to some termination or provisioning actions not being completed
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Usability
JumpCloud
It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it
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One Identity, by Quest
OneLogin is very easy to use. The most complicated part is the user setup and even that is not difficult. After everything is working, using it day to day is trivial. All you have to do is have the application ready on your phone and you can use a single set of login credentials to access all of your tools securely.
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Support Rating
JumpCloud
I have rarely contacted support. When I have, the responses were within expected time frames, and easy to access. Community support is incredible, both from the JumpCloud representatives, and the user base community at large. The support pages on the website also are typically very well written and strike a nice balance between having the technical information needed, and also being easy to understand for the small business types that might not have as much of a technical background as an IT Admin.
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One Identity, by Quest
There has never been an issue where I have needed to use the OneLogin support so it would be unfair to rate them anything other than a 10 on their ability to provide support. Like I said its a very basic platform that we use it for with no issues.
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Implementation Rating
JumpCloud
Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective
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One Identity, by Quest
No answers on this topic
Alternatives Considered
JumpCloud
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One Identity, by Quest
OneLogin has a lesser cost as compared to other solutions. It also has a successful POC, partner expertise, integration with in-house and cloud-based apps, and provides restriction of access from unauthorized devices. It is a secure solution with industry-standard encryption, a good dashboard, and a cloud-based solution. In my opinion, there is not too much effort involved in the integration and it provides good OEM support.
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Contract Terms and Pricing Model
JumpCloud
Some features would make more sense for us to be bundled by machine, instead of the user. We have fewer machines, and multiple users log into one machine, so doing something like paying per user for services like Patch Management are difficult to warrant the cost. I also feel a more complete package that includes common addon features; Patch Management and Password Manager, would be an improvement. It would also be nice if we could change packages, addons, and other billing services via self-service instead of reaching out to our account manager.
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One Identity, by Quest
No answers on this topic
Professional Services
JumpCloud
services and professional team and support teams are good
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One Identity, by Quest
No answers on this topic
Return on Investment
JumpCloud
  • Very easily add, or disable employee logins
  • Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on
  • Higher security and visibility of security issues
  • Reduced onboarding time from days to minutes
  • Enabled easy reassignment of user accounts to another user via groups when employees leave
  • Quick securing of terminated users, or otherwise compromised accounts
  • Reduced user disablement time from previous manual methods requiring days, to literal minutes
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One Identity, by Quest
  • The one big benefit would be time-saving. It is a very convenient platform.
  • The access outside of the office also allows me to work at home or in my spare time for additional business that needs to be taken care of.
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