JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven…
$30
per month per user
Nextiva
Score 9.2 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$25
per month per user
Pricing
JustCall
Nextiva
Editions & Modules
Essentials
$19.00 (1 user minimum)
per month per user
Team
$29.00 (2 users minimum)
per month per user
Pro
$49.00 ( 2 users minimum)
per month per user
Team Plus
$49.00 (2 users minimum)
Talk to Sales! Talk to Sales!
Pro Plus
$89.00 (2 users minimum)
per month per user
Business
Let's Talk! (10 users minimum)
Talk to Sales! Talk to Sales!
Business Plus
Let's Talk! (10 users minimum)
per month per user
Digital
$25
per month per user
Core
$30
per month per user
Engage
$50.00
per month per user
Power Suite
$75
per month per user
Offerings
Pricing Offerings
JustCall
Nextiva
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network.
In my opinion, if you have high volumes of inbound calls with many clients, I'd avoid using JustCall. I think it is far better suited for outbound calls (i.e. sales) or for small teams. I would also recommend using JustCall for 1:1 dialing, rather than a single phone number managed by a team. Their IVR setup and tracking down what happens when a call goes through IVR can be quite difficult to figure out what actually happened.
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
They are also very responsive to questions and support requests.
The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall
Very easy to use, if you're unsure about a functionality they have user manuals you can download to use or their support team via chat or call is very helpful and quick at resolving any issues. They also help when it comes to setting up users and reporting. Phone system is easy to follow with labels and easy to read.
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
ROI - we are saving money, a lot of money, and we have a MUCH better phone system
Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.