Likelihood to Recommend Justworks is a competitively priced product for small businesses and start-ups and, in my opinion, offers a better product and better customer service than larger PEOs competing in the same small-buisiness space (ex. ADP). I believe Justworks would work well for companies up to 200 employees; after that, I believe a bigger PEO may provide an enterprise solution better suited for a larger company (and their HR reporting needs)
Lonnie deMarco HR Operations Advisor / Fractional HR / Talent Aquisition
Read full review Square is an amazing platform to have total control over the payroll of all the employees of a company or a specific sector. This platform has a very good functionality to collect exact information on how long each employee works, that is one of its most outstanding characteristics, because it monitors work schedules and overtime and generates detailed reports on the work time of each employee. Square does not allow to schedule payments, that is one of the main problems, however, I consider that it is a very good option for small and medium-sized companies that are looking for a way to have more exact administrative control over the working hours of all their employees. It is a software that works in the cloud, so all the work information that is collected will remain safe without any risk of loss.
Read full review Pros Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier. Read full review 1099 contractor payments are easy, and they provide you with the IRS filing as part of the service. Direct deposit/debit from your already connected account to the employee. Reporting and management features are simple yet inclusive. Low cost compared to alternative solutions. Read full review Cons JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual. When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately. JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment. Read full review It's a bit pricey for larger companies at $5 per person paid per month. Has a bit of a learning curve that seems steeper than necessary reports can be confusing at first Read full review Usability It could use a mobile-friendly interface. Other than that it's a simple layout and non-cluttered which allows you to get done what you need to get done. No unnecessary dodads or distractions.
Read full review Support Rating Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.
Read full review I think they have quick and helpful customer service reps, however, I give them a 9 because I have had to wait on hold for long periods of time before.
Read full review Alternatives Considered Justworks is a much simpler platform with better pricing. I remember ADP's cost was tied to a certain percentage of the total payroll, which is not ideal if you have highly compensated employees. Though ADP offered more ancillary benefit options and group employee discounts, we feel Justworks suffices and meets our daily HR needs.
Read full review I liked patriot, but I found it to be more confusing than Square and took me too much time to setup. I setup Square Payroll in about an hour. I would also say the Square interface made more sense to me. I also like how Square offers more things like benefits, etc. that can be added on.
Read full review Return on Investment We're still new to Justworks, but for nearly everyone on our team, this is the dealmaker. Benefits plans are worth more than salaries to the best hires.In fact, part of the process we used to choose Justworks was to send their offering, in advance, to our team to approve of, first. Dealmaker for great hires! Financial security for their families! Compliance management. Read full review Square Payroll has dramatically reduced the time it takes to process payroll. We could have a faster payroll with the Square POS integration for commission, but that is not something we've implemented yet. Read full review ScreenShots