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60 Ratings
17 Ratings
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Score 7.9 out of 100

ManageEngine Endpoint Central

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60 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    IT Asset Management

    2.2

    KACE Asset Management Appliance

    22%

    ManageEngine Endpoint Central

    Feature Set Not Supported
    N/A
    KACE Asset Management Appliance ranks higher in 5/5 features

    Software and hardware inventory tracking

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    License management

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Asset lifecycle monitoring

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Contract management

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Asset relationship management

    1.0
    10%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ManageEngine Endpoint Central is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.0

    KACE Asset Management Appliance

    50%
    2 Ratings
    9.1

    ManageEngine Endpoint Central

    91%
    21 Ratings

    Likelihood to Renew

    KACE Asset Management Appliance

    N/A
    0 Ratings
    6.0

    ManageEngine Endpoint Central

    60%
    1 Rating

    Usability

    KACE Asset Management Appliance

    N/A
    0 Ratings
    9.0

    ManageEngine Endpoint Central

    90%
    1 Rating

    Support Rating

    KACE Asset Management Appliance

    N/A
    0 Ratings
    8.0

    ManageEngine Endpoint Central

    80%
    8 Ratings

    Likelihood to Recommend

    Quest

    The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
    Read full review

    ManageEngine, A Div of Zoho Corporation Pvt Ltd

    This software is suited in any environment where there are more end user than IT staff, which is pretty much everywhere. This becomes especially true in medium to large sized business and organizations. The amount of time saved (from IT Support and Administration but also from the end user's side) is simply incredible.In addition, Junior IT admins will find the automatic suggestions e.g. for optimal server configurations / setup quite useful.
    The only scenario where I'm not sure the benefits will outweigh the costs are in very small businesses, where there are few end users and few PC's/Servers. In all other scenarios, this tool is truly invaluable, compared to the it's low financial cost. I would add that purchasing a perpetual license is also an option with this product and does make financial sense after 5 years or so.
    Read full review

    Pros

    Quest

    • Gives you real time data to systems on my network.
    • I can get information on all applications running on devices on my network.
    • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
    Read full review

    ManageEngine, A Div of Zoho Corporation Pvt Ltd

    • Patch Management is very easy to use and deploy patches each month
    • Inventory Reporting is straight forward with multiple premade reports available
    • Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
    • Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.
    Read full review

    Cons

    Quest

    • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
    • Customer support will just refer you to search itninja.com when you call in for support issues.
    • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
    • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
    • A parent-child relationship in the ticketing system requires you to create a process.
    • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
    • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
    Read full review

    ManageEngine, A Div of Zoho Corporation Pvt Ltd

    • More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
    • Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
    • Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
    Read full review

    Pricing Details

    KACE Asset Management Appliance

    Starting Price

    Editions & Modules

    KACE Asset Management Appliance editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ManageEngine Endpoint Central

      Starting Price

      Editions & Modules

      ManageEngine Endpoint Central editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Quest

        No answers on this topic

        ManageEngine, A Div of Zoho Corporation Pvt Ltd

        The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
        Read full review

        Usability

        Quest

        No answers on this topic

        ManageEngine, A Div of Zoho Corporation Pvt Ltd

        Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications
        Read full review

        Support Rating

        Quest

        No answers on this topic

        ManageEngine, A Div of Zoho Corporation Pvt Ltd

        The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
        Read full review

        Alternatives Considered

        Quest

        DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
        Read full review

        ManageEngine, A Div of Zoho Corporation Pvt Ltd

        We chose ManageEngine Endpoint Central because of the reasonable price and the number of features offered compared to competitors. Many patch management software do not patch Linux machines while ManageEngine Endpoint Central did. Other software did not have the ability to perform pre or post-deploy tasks while ManageEngine Endpoint Central did. For these reasons, we chose this software. In addition, the ease of use, intuitive dashboards, and the ability to also have asset inventory made us decide on this software.
        Read full review

        Return on Investment

        Quest

        • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
        • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
        • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
        Read full review

        ManageEngine, A Div of Zoho Corporation Pvt Ltd

        • Positive - Endpoint Central does a lot! Which gives it an amazing bang for the buck!!!
        • Positive - Endpoint Central makes various IT management tasks easy.
        • Negative - I have already mentioned this, but I can't tell you how important this is. Support - it is not great, when you get a ME tech that knows their area, then it is good to great! But it can take effort to reach that person, front line support does their best, but so many of my cases have involved more advanced support. This can take days for someone to get back to me, via email. Often I have open several cases on the same issue before reaching the correct solution.
        • Lastly - I spent an amazing amount of time in 2021 basically testing the product. So much so that I used that as a negotiation to bring the price down when we renewed.
        • I seriously considered other products at renewal time. But the discounted price did not come close to my time dealing with Bugs and low quality support.
        • We stayed with Desktop Central because it was successful in deploying updates - all the rest we could consider a different product if needed.
        • 2022 - as been much better, few bugs and support has improved, but there are still timely support issues.
        Read full review

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