16 Ratings
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Score 7.7 out of 100
33 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

KACE Asset Management Appliance

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

Simple to use for managing endpoints (mass deployments, imaging, remote control) [and] simple to learn for new users. Simple to implement.Not very good at reporting Software Inventory and not suitable for controlling non-office assets (Additional add-on needed).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Asset Management Appliance
2.2
ManageEngine Desktop Central
Software and hardware inventory tracking
KACE Asset Management Appliance
7.0
ManageEngine Desktop Central
License management
KACE Asset Management Appliance
1.0
ManageEngine Desktop Central
Asset lifecycle monitoring
KACE Asset Management Appliance
1.0
ManageEngine Desktop Central
Contract management
KACE Asset Management Appliance
1.0
ManageEngine Desktop Central
Asset relationship management
KACE Asset Management Appliance
1.0
ManageEngine Desktop Central

Pros

KACE Asset Management Appliance

  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
Todd Frazier | TrustRadius Reviewer

ManageEngine Desktop Central

  • System inventory - ManageEngine scans every computer, listing a detailed report of all hardware and software.
  • Patch management - Microsoft products and most third party software receive security updates on a regular schedule without user intervention.
Anonymous | TrustRadius Reviewer

Cons

KACE Asset Management Appliance

  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

  • Sometimes it will report that systems are missing patches when they are really not.
  • I wish it was able to pull warranty details for computers directly instead of having to enter manually.
Ray Koch | TrustRadius Reviewer

Likelihood to Renew

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

ManageEngine Desktop Central

ManageEngine Desktop Central 6.0
Based on 1 answer
The other tools we use do not have an inventory management tool. Also not many tools we use intergrate well with this product.
Anonymous | TrustRadius Reviewer

Usability

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

ManageEngine Desktop Central

ManageEngine Desktop Central 9.0
Based on 1 answer
Responds well to basic needs:1. Update2. Image/Re-image endpoints3. Mass deployment4. Pop-Up communications
Anonymous | TrustRadius Reviewer

Support Rating

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

ManageEngine Desktop Central

ManageEngine Desktop Central 8.0
Based on 7 answers
They do an excellent job but there is always a little room for improvement. Otherwise they do an excellent job!
Ray Koch | TrustRadius Reviewer

Alternatives Considered

KACE Asset Management Appliance

DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM!It has been a great addition to our County IT tools!
Todd Frazier | TrustRadius Reviewer

ManageEngine Desktop Central

We selected ManageEngine Desktop Central because it is easy to implement, and their support is very good. It has very good functionality, rolled into one, in how well it handles these features. Also, there is nothing that compares to the cost-effective nature of this product. We recommend ManageEngine Desktop Central. It's one of the best solution from the market.
Neil Johnson | TrustRadius Reviewer

Return on Investment

KACE Asset Management Appliance

  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
Anonymous | TrustRadius Reviewer

ManageEngine Desktop Central

  • The impact has been positive. Being able to manage entire sets of assets, rather than addressing them one at a time, has been huge. The ability to deploy an application without disturbing an end-user is great as well.
  • No negative impact on ROI.
Steve P | TrustRadius Reviewer

Pricing Details

KACE Asset Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ManageEngine Desktop Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KACE Asset Management Appliance
5.0
ManageEngine Desktop Central
8.5

Likelihood to Renew

KACE Asset Management Appliance
ManageEngine Desktop Central
6.0

Usability

KACE Asset Management Appliance
ManageEngine Desktop Central
9.0

Support Rating

KACE Asset Management Appliance
ManageEngine Desktop Central
8.0

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