16 Ratings
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Score 7.7 out of 100
3 Ratings
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Score 9 out of 100

Likelihood to Recommend

KACE Asset Management Appliance

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

ServiceNow IT Asset Management is very much recommended for handling tickets and reporting purposes. It helps is achieving SLA' and KPI's. The search functionality needs to be improved to give more accurate results.And the attachments can be improved by allowing drag-drop etc .
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Asset Management Appliance
2.2
ServiceNow IT Asset Management
Software and hardware inventory tracking
KACE Asset Management Appliance
7.0
ServiceNow IT Asset Management
License management
KACE Asset Management Appliance
1.0
ServiceNow IT Asset Management
Asset lifecycle monitoring
KACE Asset Management Appliance
1.0
ServiceNow IT Asset Management
Contract management
KACE Asset Management Appliance
1.0
ServiceNow IT Asset Management
Asset relationship management
KACE Asset Management Appliance
1.0
ServiceNow IT Asset Management

Pros

KACE Asset Management Appliance

  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
Todd Frazier | TrustRadius Reviewer

ServiceNow IT Asset Management

  • Incident Handling
  • Reports
  • Dashboards
Anonymous | TrustRadius Reviewer

Cons

KACE Asset Management Appliance

  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

  • Attachments functionality
  • Searches
Anonymous | TrustRadius Reviewer

Alternatives Considered

KACE Asset Management Appliance

DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM!It has been a great addition to our County IT tools!
Todd Frazier | TrustRadius Reviewer

ServiceNow IT Asset Management

ServiceNow IT Asset Management has a better UI compared to ConnectWise. Reporting is much easier and faster in ServiceNow IT Asset Management.
Anonymous | TrustRadius Reviewer

Return on Investment

KACE Asset Management Appliance

  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
Anonymous | TrustRadius Reviewer

ServiceNow IT Asset Management

  • Efficiently handling of tickets
  • Very helpful in reporting purposes
  • Achieving SLA' and KPI's
Anonymous | TrustRadius Reviewer

Pricing Details

KACE Asset Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow IT Asset Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KACE Asset Management Appliance
5.0
ServiceNow IT Asset Management
8.0

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