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Top Rated
37 Ratings
17 Ratings
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Score 7.9 out of 100

ServiceNow IT Asset Management

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Top Rated
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • ServiceNow IT Asset Management ranks higher in 1 feature set: IT Asset Management

IT Asset Management

2.2

KACE Asset Management Appliance

22%
8.3

ServiceNow IT Asset Management

83%
ServiceNow IT Asset Management ranks higher in 5/5 features

Software and hardware inventory tracking

7.0
70%
2 Ratings
8.6
86%
16 Ratings

License management

1.0
10%
2 Ratings
8.4
84%
14 Ratings

Asset lifecycle monitoring

1.0
10%
2 Ratings
8.7
87%
15 Ratings

Contract management

1.0
10%
2 Ratings
7.7
77%
14 Ratings

Asset relationship management

1.0
10%
2 Ratings
8.3
83%
15 Ratings

Attribute Ratings

  • ServiceNow IT Asset Management is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

5.0

KACE Asset Management Appliance

50%
2 Ratings
8.5

ServiceNow IT Asset Management

85%
17 Ratings

Likelihood to Recommend

Quest

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
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ServiceNow

Servicenow Is a great tool for asset management as during this condition of a remote working large pool of employees is working remotely, hence Managing them is a difficult task, Service now is easy to use application it has some learning curve but can be done, it easy efficient incident management and change management process and transparency in the process as end-user can view the step and problem and time to resolve
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Pros

Quest

  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
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ServiceNow

  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
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Cons

Quest

  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
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ServiceNow

  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
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Pricing Details

KACE Asset Management Appliance

Starting Price

Editions & Modules

KACE Asset Management Appliance editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ServiceNow IT Asset Management

    Starting Price

    Editions & Modules

    ServiceNow IT Asset Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Quest

      DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM! It has been a great addition to our County IT tools!
      Read full review

      ServiceNow

      We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
      Read full review

      Return on Investment

      Quest

      • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
      • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
      • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
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      ServiceNow

      • Positive: manage ticket in a short time.
      • Positive: relationship with customer.
      • Negative: use two tools in order to manage internally by the team.
      Read full review

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