What users are saying about
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106 Ratings
16 Ratings
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Score 7.7 out of 100

SysAid

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106 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

KACE Asset Management Appliance

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.
Anonymous | TrustRadius Reviewer

SysAid

When you are in a large company and you have several people who manage the IT department, Sysaid allows you to automatically sort the various tickets and assign them automatically to groups of administrators in charge based on the categories. So it is important both that the categories are not too many and confusing for the user eho has to choose them when creating the ticket, and that there is a correct association between categories and IT administrators.
Clearly, small companies may not need a large subdivision by categories, but SysAid is still very convenient for managing tickets even if there is only one IT administrator.
Giovanni Mattei | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

KACE Asset Management Appliance
2.2
SysAid
Software and hardware inventory tracking
KACE Asset Management Appliance
7.0
SysAid
License management
KACE Asset Management Appliance
1.0
SysAid
Asset lifecycle monitoring
KACE Asset Management Appliance
1.0
SysAid
Contract management
KACE Asset Management Appliance
1.0
SysAid
Asset relationship management
KACE Asset Management Appliance
1.0
SysAid

Incident and problem management

KACE Asset Management Appliance
SysAid
7.3
Organize and prioritize service tickets
KACE Asset Management Appliance
SysAid
7.9
Expert directory
KACE Asset Management Appliance
SysAid
6.8
Service restoration
KACE Asset Management Appliance
SysAid
7.2
Self-service tools
KACE Asset Management Appliance
SysAid
7.8
Subscription-based notifications
KACE Asset Management Appliance
SysAid
7.1
ITSM collaboration and documentation
KACE Asset Management Appliance
SysAid
7.0
ITSM reports and dashboards
KACE Asset Management Appliance
SysAid
7.1

ITSM asset management

KACE Asset Management Appliance
SysAid
7.2
Configuration mangement
KACE Asset Management Appliance
SysAid
6.3
Asset management dashboard
KACE Asset Management Appliance
SysAid
6.5
Policy and contract enforcement
KACE Asset Management Appliance
SysAid
8.7

Change management

KACE Asset Management Appliance
SysAid
8.0
Change requests repository
KACE Asset Management Appliance
SysAid
7.9
Change calendar
KACE Asset Management Appliance
SysAid
8.7
Service-level management
KACE Asset Management Appliance
SysAid
7.5

Pros

KACE Asset Management Appliance

  • Gives you real time data to systems on my network.
  • I can get information on all applications running on devices on my network.
  • I can get information on what systems are not currently patched and up to date with MS and Virus definitions!
Todd Frazier | TrustRadius Reviewer

SysAid

  • Easy to create any service request
  • We can assign multiple tickets for same group at the same time
  • Easy to close the tickets as well as service request
  • Easy to use
  • No training required to use it; just two to three KTs are enough
Anonymous | TrustRadius Reviewer

Cons

KACE Asset Management Appliance

  • Configuring automated software installs is difficult, and logs do not present useful information for troubleshooting.
  • Customer support will just refer you to search itninja.com when you call in for support issues.
  • KACE community site (itninja.com), has outdated documentation, and answers to questions are usually vague at best.
  • KACE Amp agent constantly breaks, and has to be re-installed on end user computers.
  • A parent-child relationship in the ticketing system requires you to create a process.
  • Remote provisioning fails consistently and does not provide any useful information as to why it failed.
  • K1000 is overpriced for the jobs it actually performs and the work that is required to maintain it.
Anonymous | TrustRadius Reviewer

SysAid

  • Routing rules view can't be customized (that I know of) and it lacks filters.
  • Incidents have a sub-type, requests don't - I would prefer sub-type on both.
  • User groups - some problems with synchronization (for years we had no problems, and in the last couple a few times).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.7
Based on 3 answers
It is a product that has come to meet the expectations we had and exceeds them. It is very versatile, it has been a great help to us. We are very happy, we have been able to measure the attention, response times and satisfaction of the end-users.
MIGUEL BERRIOS | TrustRadius Reviewer

Usability

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.2
Based on 21 answers
It is a very simple tool to use, the training required to implement it is minimal and it is also very simple for end users. There is a quick guide to configure and it was the only thing we used to configure the tool. The response of the users was good to the implementation because they did not feel that it was a big change that complicated the request of tasks by the IT department.
Cesar Omar Ramirez Garcia | TrustRadius Reviewer

Reliability and Availability

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

SysAid

SysAid 9.0
Based on 1 answer
It is always available and whenever need any maintenance, we receive an outage mail prior the outage
Anonymous | TrustRadius Reviewer

Performance

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

SysAid

SysAid 10.0
Based on 1 answer
No, In my company it is integrated with the Control-M and when ever we receive any incident of the control M console, we receive a ticket at the same time on SysAid
Anonymous | TrustRadius Reviewer

Support Rating

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.2
Based on 35 answers
I have had nothing but positive experiences working with the SysAid support team. There are multiple pathways to request and receive support, which are all connected with each other. I get an efficient and effective response most of the time and when there is not immediately a good answer, they create a support request to follow up for resolution.
Anonymous | TrustRadius Reviewer

Implementation Rating

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

SysAid

SysAid 8.0
Based on 1 answer
I am just a user so can't comment of implementation part.
Anonymous | TrustRadius Reviewer

Alternatives Considered

KACE Asset Management Appliance

DAM blows away what Free wear we were previous trying to tweak and change for use to benefit the County. But as we looked into DAM we saw much more available with this product compared to what we had been trying to use over the last 10 years. It took a lot of convincing to get County Administration on board with County IT but after we had Dell come in and demo software and appliand to BOS and County Administrator they saw the added benefits of going with DAM!It has been a great addition to our County IT tools!
Todd Frazier | TrustRadius Reviewer

SysAid

I like SysAid more than Remedy as it is much simpler to use and admin. Remedy is too confusing and busy for me to get much out of it.I like Jira Service Desk more than SysAid as the UI is more modern and I was able to create automations.
Christopher Sawyer | TrustRadius Reviewer

Scalability

KACE Asset Management Appliance

No score
No answers yet
No answers on this topic

SysAid

SysAid 9.0
Based on 1 answer
This is very reliable and essential ticketing tool
Anonymous | TrustRadius Reviewer

Return on Investment

KACE Asset Management Appliance

  • Asset Tracking works exceptionally well, until the AMP agent breaks an endpoint machine. Quick re-install of the AMP agent usually resolves the issue.
  • The remote provisioning tool fails 90% of the time. If this worked properly or informed us why the remote provisioning failed, this tool could become an invaluable asset.
  • We canceled the support contact because the renewal price was expensive and cost just as much as the initial purchase price.
Anonymous | TrustRadius Reviewer

SysAid

  • Negative - having to contact support almost every time I want to do something, so that they can show me where/how to do it.
  • Positive - their support team is amazing and very quick, so when I do need them, I can usually get things done fast.
  • Workflows have added a level of support that we didn't know existed in a product and will be opening up a whole new world of processes we will benefit greatly from.
Anonymous | TrustRadius Reviewer

Screenshots

KACE Asset Management Appliance

Pricing Details

KACE Asset Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SysAid

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

KACE Asset Management Appliance
5.0
SysAid
6.2

Likelihood to Renew

KACE Asset Management Appliance
SysAid
8.7

Usability

KACE Asset Management Appliance
SysAid
8.2

Reliability and Availability

KACE Asset Management Appliance
SysAid
9.0

Performance

KACE Asset Management Appliance
SysAid
10.0

Support Rating

KACE Asset Management Appliance
SysAid
8.2

Implementation Rating

KACE Asset Management Appliance
SysAid
8.0

Scalability

KACE Asset Management Appliance
SysAid
9.0

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