Chose KACE Systems Management Appliance (SMA)
KACE has much more features
Product | Rating | Most Used By | Product Summary | Starting Price |
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KACE Systems Management Appliance | N/A | Quest now offers the KACE Systems Management Appliance (SMA) as an IT Asset tracking and management appliance (also available as a virtual deployment if hardware requirements are met). Beyond discovery, inventory tracking and license management, KACE emphasizes automating software upgrade distribution with minimal end-user disruption, featuring remote replication for multi-site upgrades and rollouts. KACE SMA may be bundled with KACE Cloud Mobile Device Management (MDM) to form a complete UEM… | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
KACE Systems Management Appliance (SMA) | Spiceworks Help Desk | |
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Considered Both Products | KACE Systems Management Appliance | Spiceworks Help Desk No answer on this topic |
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IT Asset Management |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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KACE Systems Management Appliance (SMA) | Spiceworks Help Desk | |
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Small Businesses | ConnectWise RMM Score 7.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | ManageEngine ServiceDesk Plus Score 9.3 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
KACE Systems Management Appliance (SMA) | Spiceworks Help Desk | |
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Likelihood to Recommend | 8.0 (12 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | 8.6 (3 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 9.5 (4 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
KACE Systems Management Appliance (SMA) | Spiceworks Help Desk | |
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Likelihood to Recommend | Quest | Spiceworks Ziff Davis |
Pros | Quest | Spiceworks Ziff Davis |
Cons | Quest | Spiceworks Ziff Davis |
Likelihood to Renew | Quest No answers on this topic | Spiceworks Ziff Davis |
Usability | Quest | Spiceworks Ziff Davis |
Reliability and Availability | Quest No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Quest | Spiceworks Ziff Davis |
Implementation Rating | Quest No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Quest | Spiceworks Ziff Davis |
Return on Investment | Quest | Spiceworks Ziff Davis |
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