Kajabi vs. Kibo eCommerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kajabi
Score 8.0 out of 10
N/A
Kajabi is a web hosting platform for online learning or membership websites, featuring landing pages and support for email marketing, video hosting, and codeless web building tools.
$149
per month
Kibo eCommerce
Score 7.5 out of 10
N/A
Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo Software from Volusion in October 2016.N/A
Pricing
KajabiKibo eCommerce
Editions & Modules
Basic
$149.00
per month
Growth
$199.00
per month
Pro
$399.00
per month
No answers on this topic
Offerings
Pricing Offerings
KajabiKibo eCommerce
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Features
KajabiKibo eCommerce
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Kajabi
8.3
6 Ratings
8% above category average
Kibo eCommerce
8.3
6 Ratings
8% above category average
Product catalog & listings8.36 Ratings8.46 Ratings
Product management8.76 Ratings8.26 Ratings
Bulk product upload9.01 Ratings7.65 Ratings
Branding8.24 Ratings8.26 Ratings
Mobile storefront8.45 Ratings8.56 Ratings
Product variations8.45 Ratings8.55 Ratings
Website integration8.45 Ratings8.04 Ratings
Visual customization8.25 Ratings8.16 Ratings
CMS7.65 Ratings8.74 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Kajabi
8.4
6 Ratings
10% above category average
Kibo eCommerce
9.0
2 Ratings
17% above category average
Abandoned cart recovery8.63 Ratings00 Ratings
Checkout user experience8.26 Ratings9.02 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Kajabi
8.4
5 Ratings
1% above category average
Kibo eCommerce
8.4
6 Ratings
1% above category average
eCommerce security8.45 Ratings8.46 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Kajabi
8.3
6 Ratings
10% above category average
Kibo eCommerce
7.7
6 Ratings
3% above category average
Promotions & discounts8.26 Ratings8.56 Ratings
Personalized recommendations9.01 Ratings00 Ratings
SEO7.85 Ratings7.02 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Kajabi
9.1
5 Ratings
16% above category average
Kibo eCommerce
7.6
6 Ratings
2% below category average
Multi-site management9.54 Ratings8.26 Ratings
Order processing9.73 Ratings9.02 Ratings
Inventory management9.02 Ratings9.01 Ratings
Shipping9.02 Ratings9.01 Ratings
Custom functionality8.43 Ratings3.01 Ratings
Best Alternatives
KajabiKibo eCommerce
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KajabiKibo eCommerce
Likelihood to Recommend
8.2
(15 ratings)
7.9
(6 ratings)
Likelihood to Renew
9.0
(2 ratings)
-
(0 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
1.0
(1 ratings)
Implementation Rating
8.0
(1 ratings)
1.0
(1 ratings)
User Testimonials
KajabiKibo eCommerce
Likelihood to Recommend
Kajabi
I wouldn't recommend Kajabi for someone that's starting to figure out what their product is going to be and who is the target audience. While one could argue the starting price point isn't high compared to having a brick and mortar store, it's also not practical pay between $100-$200 a month while the business figures out their offer. Kajabi is better suited for someone who has already tested their product, specifically courses, and can start selling it relatively soon after launching their Kajabi site. While Kajabi has come out with a coaching and community products, those are still in their infancy. The strength of Kajabi is in their course content delivery supported by the ability to have a simple website and email marketing system in the same platform.
Read full review
Kibo Software, Inc.
The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Read full review
Pros
Kajabi
  • With a featured button as opposed to just a hyperlink, it is incredibly simple to link to a page within an email.
  • The marketing strategy's functionality and the ability to customize emails allow me to communicate with every client.
  • Course creator to create digital products from your content.
Read full review
Kibo Software, Inc.
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Read full review
Cons
Kajabi
  • The inbuilt themes are excellent but sometimes a small change is required to improve it - that then requires a code change which must then be reapplied if Kajabi issue an upgrade.
  • Once you get the "hang" of it, Kajabi is a very powerful platform. But it does take an investment of time. Kajabi also has a best-practice way of doing things and I feel that it is worth paying for skilled support to get through the setup quickly.
Read full review
Kibo Software, Inc.
  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Read full review
Likelihood to Renew
Kajabi
We are committed to it and once we get "really good" at using it, I think it is a excellent platform and links well to Hubspot. At present, we are still just barely scratching the surface with our use of its features
Read full review
Kibo Software, Inc.
No answers on this topic
Usability
Kajabi
Kajabi is very usable. But it is complex and if you haven't used it for a few weeks you have to remind yourself how to do things. It is very important to treat it like any major system and be very disciplined about how you file things and name documents
Read full review
Kibo Software, Inc.
No answers on this topic
Support Rating
Kajabi
The Kajabi Support people are helpful, fast and knowledgeable. I usually call in a panic - because I have lost something, messed something or am on a deadline. Sometimes we speak, or we do a chat. Always my angst is eliminated. I often thank the person for being "so patient" with me. LOL
Read full review
Kibo Software, Inc.
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
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Implementation Rating
Kajabi
These platforms are big complex pieces of software. Mor recently - Kajabi provides a done for you example which you can borrow and customise - but those were not available when we started.
Read full review
Kibo Software, Inc.
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Read full review
Alternatives Considered
Kajabi
ClickFunnels is a great tool for funnel automation, landing pages, and lead generation but when it comes to product delivery for content creators it lacks functionality as it reality it was not meant for that purpose. Originally, we used ClickFunnels for our funnels but we found out that we could do exactly the same with Kajabi, so we migrated all of our funnels to Kajabi
Read full review
Kibo Software, Inc.
We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
Read full review
Return on Investment
Kajabi
  • When we used Kajabi to launch new programs we achieved the ROI of our monthly investment each time.
  • With Kajabi, the ability to offer old programs that have been offered in the past is easy to present to one-off customers or when not in a launch series.
Read full review
Kibo Software, Inc.
  • Kibo has always delivered rapid & exceptional support to our organization
  • Kibo has been cost-competitive when considering other vendors
  • The platform continues to add value without requiring substantial additional investments
Read full review
ScreenShots

Kibo eCommerce Screenshots

Screenshot of User Friendly Tooling:
Empower non-technical teams to manage the look & feel of the digital storefront with drag-&-drop functionality, preview environments, & intuitive content management tools.Screenshot of Mobile-First Architecture:
Deliver consistent online experiences with natively responsive sites on a single code base