What users are saying about
4 Ratings
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Score 7.4 out of 100
87 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

KalioCommerce

KalioCommerce is a good choice for mid market companies. IT support required would depend on your particular implementation, of course, but in our case our ecommerce team working with Kalio is able to deal with 95% of the work
Monique Trulson | TrustRadius Reviewer

SAP Commerce Cloud

Hybris fits well into a large development organization and will need many disciplines to fully leverage. It should fit very well into SAP heavy environments and recent roadmaps indicate a tighter and tighter integration in the future. It would be a challenge for a smaller shop to cultivate the kind of knowledge diversity necessary. Getting the initial momentum may also be a challenge if you do not have a good implementation partner, at least in the early stages.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

KalioCommerce
SAP Commerce Cloud
8.4
Product catalog & listings
KalioCommerce
SAP Commerce Cloud
8.4
Product management
KalioCommerce
SAP Commerce Cloud
8.6
Bulk product upload
KalioCommerce
SAP Commerce Cloud
8.8
Branding
KalioCommerce
SAP Commerce Cloud
8.4
Mobile storefront
KalioCommerce
SAP Commerce Cloud
8.3
Product variations
KalioCommerce
SAP Commerce Cloud
8.6
Website integration
KalioCommerce
SAP Commerce Cloud
8.2
Visual customization
KalioCommerce
SAP Commerce Cloud
8.0
CMS
KalioCommerce
SAP Commerce Cloud
8.3

Online Shopping Cart

KalioCommerce
SAP Commerce Cloud
8.8
Abandoned cart recovery
KalioCommerce
SAP Commerce Cloud
8.7
Checkout user experience
KalioCommerce
SAP Commerce Cloud
9.0

Online Payment System

KalioCommerce
SAP Commerce Cloud
9.1
eCommerce security
KalioCommerce
SAP Commerce Cloud
9.1

eCommerce Marketing

KalioCommerce
SAP Commerce Cloud
8.7
Promotions & discounts
KalioCommerce
SAP Commerce Cloud
8.8
Personalized recommendations
KalioCommerce
SAP Commerce Cloud
9.1
SEO
KalioCommerce
SAP Commerce Cloud
8.3

eCommerce Business Management

KalioCommerce
SAP Commerce Cloud
8.8
Multi-site management
KalioCommerce
SAP Commerce Cloud
8.8
Order processing
KalioCommerce
SAP Commerce Cloud
8.7
Inventory management
KalioCommerce
SAP Commerce Cloud
9.2
Shipping
KalioCommerce
SAP Commerce Cloud
8.9
Custom functionality
KalioCommerce
SAP Commerce Cloud
8.3

Pros

KalioCommerce

  • They make it easy to create pages for each product.
  • They have a variety of customization options to tailor to the needs of your website.
  • Changes can be made from one part of the site, to the entire site, with ease.
Devin Gray | TrustRadius Reviewer

SAP Commerce Cloud

  • Large scale product and user data management.
  • Out of the box support for common eCommerce functionality.
  • Robust platform that is supported well and consistently by the Hybris team who are available for direct support if needed.
  • Integrates well with other services if Hybris does not meet all business needs.
  • Localization for multi-national support was easy to implement.
Carter Lathrop | TrustRadius Reviewer

Cons

KalioCommerce

  • Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
  • It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
Libu Chacko | TrustRadius Reviewer

SAP Commerce Cloud

  • CMS Cockpit is slow and inefficient for performing certain kinds of content management and template manipulation tasks. I often defer to the HMC, but this is not a feasible option for our client's content management team.
  • The OOTB UI code that ships with v5.0.1 is several years behind industry standard front end technology. v5.1 shows no promise of significant improvements in this arena. Some things I'd like to see: Dropping the Blueprint framework in favor of something Like Bootstrap, Less Framework or AngularJS. Jquery and key dependent plug-ins need to be upgraded and large, over-featured plugins like JQuery UI abandoned. SASS + Compass should replace static CSS. Granule should be dropped in favor of better tools for JS dependency management, code minification, and file concatenation.
  • Maintaining independent codebases for Desktop and Mobile views increases UI development hours by a margin of 30-50%. Natively supporting the option to configure a responsive design with a framework such as AngularJS would offer flexibility to serve up content and site chrome targeted at a wider range of device classes than just desktop machines and mobile phones.
Erin Riggers | TrustRadius Reviewer

Likelihood to Renew

KalioCommerce

KalioCommerce 9.3
Based on 3 answers
KalioCommerce is not simply a software solution, it's an entire organization focused on helping our business grow and improve. They are an extension of my eCommerce team, and their insights and support help us move quicker in an ever changing field. That, in combination with a platform that has proven to be flexible, dependable and intuitive makes renewing a no-brainer.
Monique Trulson | TrustRadius Reviewer

SAP Commerce Cloud

SAP Commerce Cloud 9.3
Based on 2 answers
Its has very good features and with each upgrade the additional features are really exciting. Hybris delivers the top-rated e-commerce software and omni-channel solution to help enterprises across the globe innovate faster and sell more.
Anonymous | TrustRadius Reviewer

Usability

KalioCommerce

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 9.0
Based on 3 answers
The SAP Commerce Cloud product has powerful content management that identifies products, catalogs, and promotions. In addition, it has a feature where inventory is tracked integrated with existing ERP (SAP and/or non-SAP) systems. With SAP Commerce Cloud, we can enable transactions to trigger all processes to integrate with existing ERP systems. In this way, it is possible to manage the system from end to end.
zahit bogus | TrustRadius Reviewer

Support Rating

KalioCommerce

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 7.6
Based on 7 answers
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
zahit bogus | TrustRadius Reviewer

Implementation Rating

KalioCommerce

No score
No answers yet
No answers on this topic

SAP Commerce Cloud

SAP Commerce Cloud 8.0
Based on 3 answers
I give this an 8 instead of a 10 because in hindsight, while I am extremely happy with the platform and the things I've learned through my exposure to it, I also see so many areas for improvement in the outcome of my efforts. My advice to front end developers working with Hybris and/or the Java stack for the first time, is to not be intimidated by it. Question everything. Trust your intuition. Do not be afraid to refactor or completely replace something that appears integral to the platform if you see a clear benefit to doing so. It's much less far reaching than you think and the core system will not come crumbling to its knees if you make broad sweeping alterations. In fact, the energy you will expend to retool your site with a new framework will grow in tandem with the amount of time you spend hesitating, and at some point may become critical enough to force your hand while simultaneously becoming risky enough to destabilize your entire project delivery. If you don't like JQuery UI, punt it. If you don't care for the Blueprint CSS framework, burn it down. Making the strategic decision to adopt the toolset that best fits your organization from the very beginning will pay off in spades.
Erin Riggers | TrustRadius Reviewer

Alternatives Considered

KalioCommerce

Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.
Monique Trulson | TrustRadius Reviewer

SAP Commerce Cloud

SAP is a very complex and well-put-together software and there are a plethora of platforms available. SAP Commerce Cloud was chosen as the software for our organization to use because every application can be integrated across all platforms. The training is extensive but there are so many functions and customizations that can be used it was a no-brainer to make the switch.
Jamaal Dickerson | TrustRadius Reviewer

Return on Investment

KalioCommerce

  • Increased employee efficiency
  • Better customer service.
  • Easier, hassle-free product management.
Devin Gray | TrustRadius Reviewer

SAP Commerce Cloud

  • Our business went through 3 major initiatives to migrate our legacy platform and data to Hybris over the course of several years with multiple tech leadership and dev teams. All 3 of these initiatives failed to launch, largely due to the complexity of the platforms and massively associated tech burdon. A 4th re-platforming succeeded in launching an MVP version with support from expensive consulting firms and to the tune of millions of dollars.
  • Due to the inflexibility of the content management features, marketing teams are severely limited and have had to seek 3rd-party software to layer on top of Hybris to deliver modern customer experiences.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

KalioCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SAP Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KalioCommerce
8.1
SAP Commerce Cloud
8.1

Likelihood to Renew

KalioCommerce
9.3
SAP Commerce Cloud
9.3

Usability

KalioCommerce
SAP Commerce Cloud
9.0

Reliability and Availability

KalioCommerce
9.1
SAP Commerce Cloud

Support Rating

KalioCommerce
SAP Commerce Cloud
7.6

Online Training

KalioCommerce
6.0
SAP Commerce Cloud

Implementation Rating

KalioCommerce
SAP Commerce Cloud
8.0

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