Kaseya VSA vs. vRealize Operations (discontinued)

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.

With the introduction of API-based event alerts, there is no need for a proxy, which is a good option. Its ability to manage infra on a real-time basis is a good option that helps monitor, administer and troubleshoot virtual machines.

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• Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
• Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
• VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.

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• Shows us where we can save on cost of keeping machines running, or boosting resources on VM's
• the ability to plan deployments with scenario plans that can be customized over a specific timeline
• reports that can be sent and shared with different teams or departments

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• Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
• Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.

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• There are less space for customization.
• Cannot use for OS monitoring.
• Some option are very complex like getting an ideal VM report.

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Excellent product with easy learning curve

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I think this is a solid tool for enterprise IT, however it would be higher if Kaseya VSA addresses the areas raised around recent stability, their support team, multiple session & screen support etc. It does do it's main job and allows an easy way for IT to operate and is mostly fine.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It has a good GUI to monitor real-time logs for cloud applications. This is quite a useful tool and preferred over most of the competitive applications in the market.

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It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service

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The support is pretty good however some of the KB articles still reference different versions of the product so it can be hard to find answers to common questions

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There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!

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SCOM was quite overwhelming when we first set up a POC for it. There was just too much for one person to handle. With vROPs I can manage the product and provide the support needed for my environment. We also have a Solarwinds environment that provides us with a level of detail and alerting we have come to rely upon. vROPS takes it to another level because it links directly into vCenter to provide you with a complete picture of your virtual environment.

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Not involved in purchasing.

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• It has increased the efficiency of operational tasks for our technicians
• It has change the speed at which we are able to deploy updates and software patches
• It caused us to spend additional money on more security tools due to concern from breaches

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• We believe that the ability to preplan deployments with vRealize has proven its return on investments.
• Our troubleshooting time has been reduced with vrealize because its constantly collecting performance data. typically vrealize will tell us cause of fault before we can determine it ourselves.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info