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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Keap

    Score6.2 out of 10
    N/AKeap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

    $199

    per month

    Oracle E-Business Suite

    Score6.3 out of 10
    N/AOracle E-Business Suite is a comprehensive suite of integrated, global business applications. The suite includes cross-industry capabilities spanning ERP, CRM and supply chain planning.N/A
    Pricing
    KeapOracle E-Business Suite
    Editions & Modules
    Pro
    $199.00
    per month
    Max
    $289.00
    per month
    Max Classic
    Contact Us
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    KeapOracle E-Business Suite
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsAll plans with 1 user and 500 contacts. The price is $30.00 for each additional user.—
    More Pricing Information
    Community Pulse
    KeapOracle E-Business Suite
    Considered Both Products
    Thryv
    No answer on this topic
    Oracle
    No answer on this topic
    Key User Insights
    Would buy again
    87%
    Would buy again
    74 Answers
    86%
    Would buy again
    6 Answers
    Delivers good value for the price
    92%
    Delivers good value for the price
    73 Answers
    86%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    87%
    Happy with the feature set
    74 Answers
    86%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    66 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    69 Answers
    No answers on this topic
    Features
    KeapOracle E-Business Suite
    CRM Project Management
    Comparison of CRM Project Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    7.7
    29 Ratings
    7% below category average
    Oracle E-Business Suite
    -
    Ratings
    Task management8.820 Ratings00 Ratings
    Billing and invoicing management7.416 Ratings00 Ratings
    Reporting7.127 Ratings00 Ratings
    Automated CRM activity logging6.41 Ratings00 Ratings
    Sales pipeline management9.11 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Keap and Oracle E-Business Suite
    Feature
    Keap
    5.9
    152 Ratings
    28% below category average
    Oracle E-Business Suite
    -
    Ratings
    WYSIWYG email editor9.050 Ratings00 Ratings
    Dynamic content8.947 Ratings00 Ratings
    Landing pages4.0136 Ratings00 Ratings
    A/B testing6.410 Ratings00 Ratings
    Mobile optimization4.5126 Ratings00 Ratings
    Email deliverability reporting4.5151 Ratings00 Ratings
    List management4.5149 Ratings00 Ratings
    Triggered drip sequences9.049 Ratings00 Ratings
    Lead Management
    Comparison of Lead Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    5.5
    153 Ratings
    29% below category average
    Oracle E-Business Suite
    -
    Ratings
    Lead nurturing automation5.0148 Ratings00 Ratings
    Lead scoring and grading4.0130 Ratings00 Ratings
    Data quality management4.5131 Ratings00 Ratings
    Automated sales alerts and tasks5.0140 Ratings00 Ratings
    Automated follow-ups9.11 Ratings00 Ratings
    Campaign Management
    Comparison of Campaign Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    8.0
    90 Ratings
    10% above category average
    Oracle E-Business Suite
    -
    Ratings
    Calendaring9.089 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Keap and Oracle E-Business Suite
    Feature
    Keap
    6.4
    150 Ratings
    6% below category average
    Oracle E-Business Suite
    4.0
    66 Ratings
    61% below category average
    Dashboards7.255 Ratings5.043 Ratings
    Standard reports4.0146 Ratings4.064 Ratings
    Custom reports8.0137 Ratings3.064 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Keap and Oracle E-Business Suite
    Feature
    Keap
    5.7
    144 Ratings
    25% below category average
    Oracle E-Business Suite
    -
    Ratings
    API8.0127 Ratings00 Ratings
    Role-based workflow & approvals4.5110 Ratings00 Ratings
    Customizability5.0140 Ratings00 Ratings
    Third-party software integrations7.31 Ratings00 Ratings
    Mobile app for sales & marketing automation5.51 Ratings00 Ratings
    Payroll Management
    Comparison of Payroll Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    6.6
    31 Ratings
    13% below category average
    Pay calculation00 Ratings3.029 Ratings
    Benefit plan administration00 Ratings5.024 Ratings
    Direct deposit files00 Ratings8.024 Ratings
    Customization
    Comparison of Customization features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    5.6
    70 Ratings
    30% below category average
    API for custom integration00 Ratings3.070 Ratings
    Plug-ins00 Ratings2.053 Ratings
    Security
    Comparison of Security features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    3.0
    73 Ratings
    95% below category average
    Single sign-on capability00 Ratings3.067 Ratings
    Role-based user permissions00 Ratings3.072 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    7.1
    81 Ratings
    8% below category average
    Accounts payable00 Ratings6.777 Ratings
    Accounts receivable00 Ratings7.175 Ratings
    Global Financial Support00 Ratings8.951 Ratings
    Primary and Secondary Ledgers00 Ratings9.063 Ratings
    Journals and Reconciliations00 Ratings7.265 Ratings
    Configurable Accounting00 Ratings6.156 Ratings
    Standardized Processes00 Ratings6.158 Ratings
    Inventory Management
    Comparison of Inventory Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    4.7
    54 Ratings
    52% below category average
    Inventory tracking00 Ratings6.753 Ratings
    Automatic reordering00 Ratings2.037 Ratings
    Location management00 Ratings2.042 Ratings
    Order Management
    Comparison of Order Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    7.5
    56 Ratings
    5% below category average
    Pricing00 Ratings4.050 Ratings
    Order entry00 Ratings7.052 Ratings
    Credit card processing00 Ratings8.040 Ratings
    Cost of goods sold00 Ratings7.050 Ratings
    Order Orchestration00 Ratings8.936 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    8.0
    67 Ratings
    6% above category average
    Billing Management00 Ratings6.547 Ratings
    Cash and Asset Management00 Ratings6.156 Ratings
    Travel & Expense Management00 Ratings6.049 Ratings
    Budgetary Control & Encumbrance Accounting00 Ratings3.040 Ratings
    Period Close00 Ratings7.160 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    7.8
    41 Ratings
    3% above category average
    Budgeting and Forecasting00 Ratings8.032 Ratings
    Project Costing00 Ratings8.041 Ratings
    Cost Capture00 Ratings8.034 Ratings
    Capital Project Management00 Ratings8.132 Ratings
    Customer Contract Compliance00 Ratings8.124 Ratings
    Project Revenue Recognition00 Ratings8.031 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    6.4
    21 Ratings
    10% below category average
    Project Planning and Scheduling00 Ratings2.019 Ratings
    Task Insight for Project Managers00 Ratings2.019 Ratings
    Project Mobile Functionality00 Ratings3.017 Ratings
    Definable Resource Pools00 Ratings6.016 Ratings
    Grants Management
    Comparison of Grants Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    7.4
    25 Ratings
    1% below category average
    Award Lifecycle Management00 Ratings3.021 Ratings
    Procurement
    Comparison of Procurement features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    6.8
    51 Ratings
    4% below category average
    Bids Analyzed and Compared00 Ratings2.028 Ratings
    Contract Authoring00 Ratings2.027 Ratings
    Contract Repository00 Ratings4.020 Ratings
    Requisitions-to-Purchase Orders Integrated00 Ratings2.037 Ratings
    Supplier Management00 Ratings3.033 Ratings
    Risk Management
    Comparison of Risk Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    6.6
    13 Ratings
    2% below category average
    Risk Repository00 Ratings6.011 Ratings
    Control Management00 Ratings8.011 Ratings
    Control Efficiency Assessments00 Ratings4.011 Ratings
    Issue Detection00 Ratings5.012 Ratings
    Remediation and Certification00 Ratings8.013 Ratings
    Logistics
    Comparison of Logistics features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    5.6
    21 Ratings
    22% below category average
    Transportation Planning and Optimization00 Ratings3.018 Ratings
    Transportation Execution Management00 Ratings2.017 Ratings
    Trade and Customs Management00 Ratings4.017 Ratings
    Fulfillment Management00 Ratings4.017 Ratings
    Warehouse Workforce Management00 Ratings2.017 Ratings
    Manufacturing
    Comparison of Manufacturing features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    6.0
    27 Ratings
    22% below category average
    Production Process Design00 Ratings4.022 Ratings
    Production Management00 Ratings3.025 Ratings
    Configuration Management00 Ratings4.023 Ratings
    Work Execution00 Ratings7.024 Ratings
    Manufacturing Costs00 Ratings4.025 Ratings
    Supply Chain
    Comparison of Supply Chain features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    5.7
    33 Ratings
    25% below category average
    Forecasting00 Ratings4.030 Ratings
    Inventory Planning00 Ratings4.033 Ratings
    Performance Monitoring00 Ratings6.026 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Keap and Oracle E-Business Suite
    Feature
    Keap
    -
    Ratings
    Oracle E-Business Suite
    6.7
    16 Ratings
    10% below category average
    Proposal Management00 Ratings2.013 Ratings
    Product Master Data Management00 Ratings3.012 Ratings
    Best Alternatives
    KeapOracle E-Business Suite
    Small Businesses
    SharpSpring (discontinued)
    Score8 out of 10
    Zoho One
    Score9.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Zoho One
    Score9.2 out of 10
    Enterprises
    No answers on this topic
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KeapOracle E-Business Suite
    Likelihood to Recommend
    5.3
    (210 ratings)
    7.1
    (99 ratings)
    Likelihood to Renew
    9.0
    (40 ratings)
    8.0
    (10 ratings)
    Usability
    5.2
    (28 ratings)
    6.2
    (4 ratings)
    Availability
    9.1
    (6 ratings)
    3.0
    (2 ratings)
    Performance
    9.1
    (6 ratings)
    6.0
    (2 ratings)
    Support Rating
    9.0
    (26 ratings)
    6.0
    (3 ratings)
    In-Person Training
    9.1
    (6 ratings)
    5.0
    (1 ratings)
    Online Training
    8.6
    (7 ratings)
    4.0
    (2 ratings)
    Implementation Rating
    8.0
    (8 ratings)
    6.7
    (4 ratings)
    Configurability
    2.0
    (1 ratings)
    6.0
    (1 ratings)
    Ease of integration
    1.0
    (1 ratings)
    6.0
    (1 ratings)
    Product Scalability
    9.1
    (3 ratings)
    7.8
    (2 ratings)
    Vendor post-sale
    6.0
    (1 ratings)
    6.0
    (1 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    4.0
    (1 ratings)
    User Testimonials
    KeapOracle E-Business Suite
    Likelihood to Recommend
    Thryv
    Keap is very good at contact management and automation creation but weaker at email campaign creation. I was particularly interested in a function where when manually entering a new contact, you are then able to email that contact using a premade HTML template. It will currently not do this. There is a workaround, but it is unnecessarily ponderous.
    Incentivized
    Read full review
    Oracle
    Oracle Cash and Treasury Management fill the gaps in treasury management with features that are very helpful in building the modern financial system that we so desperately need. It may not be the most intuitive tool on the treasury market, but with a little more practice time, important expense analysis can be achieved. I am confident in this treasury tool for this year 2022 and I would like to recommend it to other companies so that they can also have a better administration.
    Incentivized
    Read full review
    Pros
    Thryv
    • Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
    • Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
    • Updates: Keap is constantly providing more and better solutions!
    Incentivized
    Read full review
    Oracle
    • The EBS Oracle Order Management and Shipping Execution solution allows the creation of an integrated, seamless order-to-cash process and accurately capture of customer orders across multiple channels.
    • Orchestration of order details for seamless fulfillment execution.
    • Efficient shipment planning and confirmation.
    • Communication of order status information to customers throughout the order lifecycle.
    Incentivized
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    Cons
    Thryv
    • More articles and videos on how to use the various functions of Keap
    • Having representatives designated to certain regions or companies for a point of contact when help is needed
    • More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions
    Read full review
    Oracle
    • Learning cure is a bit high for this product if you aren't already using a tool set like it.
    • finding where documents are stored can be tricky but once you find it you are golden.
    • Since I need a third one some of the API's need to be improved.
    Incentivized
    Read full review
    Likelihood to Renew
    Thryv
    We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
    Read full review
    Oracle
    After almost 5 years, we have a full control of this ERP System. We are able to implement new functionalities and modules without any major "consulting" expenses. As of today we are making almost 90% of the personalization/customization and implementation all in house. Once [it] is tuned, [it] keeps running very well with no major issues.
    Incentivized
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    Usability
    Thryv
    You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
    Incentivized
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    Oracle
    The various forms - like order entry forms that allow the uses to enter sales orders and the ability to personalize the views based on end user needs - are easy to use and follow standard business processes. The new release has a big focus on usability and forms now have a familiar web look and feel which has increased usability considerably.
    Read full review
    Reliability and Availability
    Thryv
    There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
    Read full review
    Oracle
    Because of the transactional nature of the system this software is available 24 X 7, and IT is responsible for making sure the system is available during normal business hours.
    Read full review
    Performance
    Thryv
    OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
    Read full review
    Oracle
    The performance of the product is very good. Given the transactional nature of the system one of the key focus areas for IT is to make sure performance is not affected for internal reasons. This can also depend on the server configuration and setup. For example, performance on Exadata machine is far superior to other Linux custom systems that companies choose to deploy. In general though, as already pointed out, the platform is now very stable and has few bugs. Whenever there are any issues, the cause is usually customizations that we have made to the platform, rather than out-of-the-box standard functionality.
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    Support Rating
    Thryv
    Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
    Incentivized
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    Oracle
    In general, support has not been great - particularly standard (non premium) support . The main issue is that our IT staff has been using this platform for years and is very knowledgeable Whenever something goes wrong, we usually have a very precise idea of what the problem is. We are skilled at problem diagnosis. But the Oracle support process is very rigid and slow. Typically, we are required to go through a lengthy diagnosis process where they ask us multiple questions sometimes over several days and we are obliged to talk to different people with differing levels of knowledge. Since we already know what the problem is, we really just want a patch or a bug fix, but it takes days to get there instead of minutes. This can be very frustrating. This is a big part of the reason why we pay for premium support. But it's still a bit disappointing.
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    In-Person Training
    Thryv
    I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.
    Incentivized
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    Oracle
    No answers on this topic
    Online Training
    Thryv
    The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.
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    Oracle
    The instructors are usually precise and knowledgable, and it's convenient to take online classes whenever available any day of the year.
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    Implementation Rating
    Thryv
    Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
    Read full review
    Oracle
    The key success factors for the implementation was project management, in-house expertise in IT and time. The implementation process started with the initial evaluation with the initial upgrade on a test system and mapping out the gaps and requirements. We did work with Oracle to understand the new functionality R12 had to offer and did another upgrade and researched solutions. With the use of software development cycle procedures there were conference room pilots with IT, business users. We then refined the project plan to the core key details, performed mock go-live implementations and finally upgraded the software. Overall, this was a very successful process.
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    Alternatives Considered
    Thryv
    Keap is fast. The learning curve is shorter and they have an academy for learning with videos quite extensive that explain a lot of different scenarios, specially when you need to customize scenarios of automations and segments. Is cheaper if you consider that this services CRM + Mailing don´t come often in one package and the realiability to send mails is quite good.
    Incentivized
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    Oracle
    Oracle e-business suite is better than any other ERP because it is more user-friendly and can be operated by anyone even those who don't know how to run it. Also it has better APS, allowing you to better track costs and allocate resources more efficiently. Also, it has better event management, tracking, and Reporting.
    Incentivized
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    Scalability
    Thryv
    You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
    Read full review
    Oracle
    As I mentioned, it's a good tool but not the best
    Incentivized
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    Return on Investment
    Thryv
    • Automation has allowed us to be more engaged and invested in our customers by reminding us about birthdays and other important events in their lives so that we can celebrate with them.
    • We lacked the manpower to sell and distribute orders online before setting up the payments and automation features. We now collect $5k+ a week in lost sales through online ordering.
    • List cleaning functionality and engagment settings have allowed us to run a 40-50% email open rate that allows us to create an engaged community around local events and opportunities as well as sales and special offerings.
    Incentivized
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    Oracle
    • We recently implemented Supplier Portal and Invoice Imaging Solution. This has reduced manual effort and increased speed and accuracy. There is no need for people to key in invoices manually now. Suppliers can flip a purchase order into invoice and Oracle will do all the validations and put the invoice on hold in case of any discrepancy.
    • Suppliers are very happy with the supplier portal as they can track the entire lifecycle of the invoice online.
    • With automation, we could bill all our customers on time. Oracle collects all the possible costs like payroll and expenses, adds markup, and bills our customers. We could track profitability and margins by project.
    • The period close and reporting has become easier and faster with this software. 3 people can close the periods now as opposed to 10 before.
    Incentivized
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    ScreenShots

    Keap Screenshots

    Screenshot of a Keap invoiceProduct screenshotScreenshot of the entire sales pipeline displayed in one view.